Real World Challenges
in Enterprise Search
Agnes Molnar
Founder, Managing Consultant,
Search Explained
Introduction – Agnes Molnar
• 7 years SharePoint Server MVP
• Enterprise Search, Information Architecture
• Founder & Mana...
Agenda
• The Paradox of Enterprise Search
• The Paradox of Information Architecture
• Requirements Gathering
• Search Team...
Enterprise Search
Connects people to the information
they need to get their jobs done.
Enterprise Search
• Search Technology
• that your organization owns and controls
THE PARADOX OF
ENTERPRISE SEARCH
6
Search is Easy!?
Find is the REAL Challenge!
I want “Google-like” Search in my
Enterprise
• How many dedicated resources do you
have?
• Google has 3000+ employees work...
I want “Google-like” Search in my
Enterprise
• Do your users care of Enterprise SEO?
• Or they just want to get their jobs...
I want “Google-like” Search in my
Enterprise
• How about security?
• Enterprise Search has to provide security
trimmed res...
Source: http://www.domorewithsearch.com
Search as an Application
Search as an Application
• Main goal: to help decision making
• Search is no longer the white box + “10 blue lines”
• Cont...
THE PARADOX OF
INFORMATION ARCHITECTURE
14
The Paradox of Content
• Less Content – Less Value
• More Content – More Garbage
Information Overload
The average person receives
63,000 words of new
information every day.
Average length of a
novel: 64....
What we give to the search engine… What the search engine sees…
Title Author Created Date Modified Date File Type …
Overvi...
Metadata is Essential
REQUIREMENTS GATHERING
19
Planning Search
• Enterprise Search
– Much more than IT Project
– Business Process
– Search is NOT “One Size Fits for All”...
Requirements
Business goals
Scenarios & use
cases
Application
Lifecycle
Systems to
integrate
User Experience Metrics
Miles...
Be Agile…
• Start Small
• Department
• Project
• Use Case
• Grow Incremental
• “Showcase”
22
…but be Planned and Organized
23
SEARCH
SEARCH TEAM
Typical Search Team
Team Members
Internal External Liaison
Business Sponsors
Stakeholders
Project Management
IT
Search Adm...
HYBRID SOLUTIONS
26
Scenarios
• Office 365 Only – O365 Search Only
• Office 365 + SharePoint on-prem
• SharePoint on-prem + SharePoint on-prem...
THE FUTURE OF
ENTERPRISE SEARCH
28
The Future of Enterprise Search
Search
Business
Intelligence
Social Big Data
29
SUMMARY
Conclusions
• Plan – But be Agile
• Search is a Business-Driven Process
(NOT a one-time IT Project only!)
• Gardening
• Co...
Stay in Touch
• Please fill in the Eval Form:
http://links.aghy.hu/sg-ug-eval
• Slides:
http://links.aghy.hu/sg-ug-slides
...
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Singapore SharePoint User Group - Real World Challenges in Enterprise Search

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  • No longer within the firewall
    Relevance is critical
    Search within the organization
    „Transparent” Search
    Search Driven Applications
  • Display Templates
    Query Builder
    Result Sources
    Query Rules
  • Mitchell Kapor: the founder of Lotus Development Corporation, the first chair of the Mozilla Foundation.

    Robby Walker

    Average novel: 64.500 words
    Amazon Text Stats

    Distracting, unmanageable
  • Business Intelligence
    Social Intelligence
    Knowledge Management
    Knowledge Graphs
  • Singapore SharePoint User Group - Real World Challenges in Enterprise Search

    1. 1. Real World Challenges in Enterprise Search Agnes Molnar Founder, Managing Consultant, Search Explained
    2. 2. Introduction – Agnes Molnar • 7 years SharePoint Server MVP • Enterprise Search, Information Architecture • Founder & Managing Consultant • Worldwide Consultancy, Guidance, Trainings, Workshops • Web: http://SearchExplained.com • Yammer: http://yammer.com/SearchExplained • Twitter: @molnaragnes / @SearchExplained • E-mail: agnes.molnar@SearchExplained.com
    3. 3. Agenda • The Paradox of Enterprise Search • The Paradox of Information Architecture • Requirements Gathering • Search Team • Hybrid • The Future of Enterprise Search 3
    4. 4. Enterprise Search Connects people to the information they need to get their jobs done.
    5. 5. Enterprise Search • Search Technology • that your organization owns and controls
    6. 6. THE PARADOX OF ENTERPRISE SEARCH 6
    7. 7. Search is Easy!?
    8. 8. Find is the REAL Challenge!
    9. 9. I want “Google-like” Search in my Enterprise • How many dedicated resources do you have? • Google has 3000+ employees working on ranking only… • Do you really want to get millions of results? • Or just the relevant ones? 9
    10. 10. I want “Google-like” Search in my Enterprise • Do your users care of Enterprise SEO? • Or they just want to get their jobs done? • Can you motivate them more/differently? • (Do they know what it is at all?...) 10
    11. 11. I want “Google-like” Search in my Enterprise • How about security? • Enterprise Search has to provide security trimmed results. • How about User Experience? • You really cannot imagine anything better than Google?!... 11
    12. 12. Source: http://www.domorewithsearch.com Search as an Application
    13. 13. Search as an Application • Main goal: to help decision making • Search is no longer the white box + “10 blue lines” • Content lives in disparate locations • Structured and unstructured content lives in different locations • Need to aggregate content according to – Process – Context – Customer – Goal – Program – Combination of any of these
    14. 14. THE PARADOX OF INFORMATION ARCHITECTURE 14
    15. 15. The Paradox of Content • Less Content – Less Value • More Content – More Garbage
    16. 16. Information Overload The average person receives 63,000 words of new information every day. Average length of a novel: 64.531 words If you wanted to read everything you’ve got in 2013, it would take you the first three months of 2014!
    17. 17. What we give to the search engine… What the search engine sees… Title Author Created Date Modified Date File Type … Overview of SharePoint 2013 Preview Installation and Configuration Alex Yarrow 06/21/2012 10/16/2012 docx … The Complexity of Enterprise Information
    18. 18. Metadata is Essential
    19. 19. REQUIREMENTS GATHERING 19
    20. 20. Planning Search • Enterprise Search – Much more than IT Project – Business Process – Search is NOT “One Size Fits for All” • Plan & Budget – Implementation – Maintenance – Governance – Analyze & Improve – “Gardening”
    21. 21. Requirements Business goals Scenarios & use cases Application Lifecycle Systems to integrate User Experience Metrics Milestones Resources Experts • Internal • External • “Liaison”
    22. 22. Be Agile… • Start Small • Department • Project • Use Case • Grow Incremental • “Showcase” 22
    23. 23. …but be Planned and Organized 23 SEARCH
    24. 24. SEARCH TEAM
    25. 25. Typical Search Team Team Members Internal External Liaison Business Sponsors Stakeholders Project Management IT Search Admins Developers … Consultants Service Providers Product Vendors Developers Act as Internal Have Wide Search Experience and Knowledge Understands the Business Well Organized Liaise between Internal+External Quality Management “Active Insurance” 25
    26. 26. HYBRID SOLUTIONS 26
    27. 27. Scenarios • Office 365 Only – O365 Search Only • Office 365 + SharePoint on-prem • SharePoint on-prem + SharePoint on-prem 27
    28. 28. THE FUTURE OF ENTERPRISE SEARCH 28
    29. 29. The Future of Enterprise Search Search Business Intelligence Social Big Data 29
    30. 30. SUMMARY
    31. 31. Conclusions • Plan – But be Agile • Search is a Business-Driven Process (NOT a one-time IT Project only!) • Gardening • Content – Users – Context • Take an Eye on the Future 31
    32. 32. Stay in Touch • Please fill in the Eval Form: http://links.aghy.hu/sg-ug-eval • Slides: http://links.aghy.hu/sg-ug-slides • Stay in Touch: E-mail: Aghy@SearchExplained.com Web: http://SearchExplained.com Blog: http://aghy.hu Twitter: @MolnarAgnes, @SearchExplained

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