AFL-CIO New Media Academy

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Social Media 101 Presentation
5/13/2010

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  • 1. AFL-CIO New Media Academy How To Get Started Integrating Social Media Into Your Online Communications Strategy May 13, 2010 Danielle Hatchett Social Media Manager, AFL-CIO [email_address] Facebook: www.facebook.com/aflcio Twitter: www.twitter.com/aflcio
  • 2. Social Media: Growing Fast
    • 3 out of 4 Americans use social technology
    • 1 in 3 online Americans post to social networks at least once a week
    • Users spend at least 5hrs and 30 min per month on average on social networking sites
    • 99% of social media users believe organizations should have a presence in social media
    • 37% of internet users aged 18-29 use blogs or social networking sites as a venue for political or civic involvement compared to:
      • 17% of online 30-49 year olds
      • 12% of 50-64 year olds
      • 10% of internet users over 65
  • 3. Social Media: Growing Fast
    • Provides additional platforms to spread your message; reach a new audience
    • Plug your cause, raise awareness about an issue, spread the word, and update your network
    • Allows opportunity for instant feedback from your constituents; tap into word of mouth.
    • Connect with influentials (i.e. bloggers, policymakers, press, advocacy organizers and people with large networks)
    • Provides organizing opportunities (IBEW and Comcast Workers)
  • 4. IBEW Taps Into Social Media To Organize http://bit.ly/9m7xal
  • 5. Developing A Social Media Strategy
    • Do some research and find out where your existing audience is
    • Spend some time listening to the conversation
    • Create a campaign around the launch of new social media platforms
    • Produce engaging content
  • 6. Questions We Asked (or wish we had asked!) Before Getting Started
    • Who will manage the site?
    • Who can post items to the site?
    • What kinds of items are appropriate for the site?
    • Are we prepared to let go of control of our brand just a little?
    • How does engaging users via social media integrate with our overall communications/marketing strategy?
    • How will we measure success or failure? (views, number of followers/subscribers, comments)
  • 7. AFL-CIO Social Media Tools
    • Blog : http://www.blog.aflcio.org
    • Facebook : http://www.facebook.com/aflcio
    • Twitter : http://www.twitter.com/aflcio
    • YouTube : http://www.youtube.com/user/aflcionow
    • Flickr : http://www.flickr.com/photos/labor2008
    • Ustream/Livestream: (live broadcasts)- http://www.ustream.tv/user/aflcionow
  • 8. Getting Started With Twitter
  • 9. What is Twitter?
    • Social networking and micro blogging service that allows you to answer the question, “What are you doing?”
    • Combination of various forms of communication like e-mail, instant messenger, blogs, and RSS feeds. Difference is that posts, or tweets, are restricted to 140 characters or less.
  • 10. What Is Twitter?
    • Evolved from simply answering the question, “What are you doing?” into
      • Shared links to interesting content on the web
      • Conversations around hot topics
      • Shared photos, videos, music
      • Real time accounts from people who are in midst of a newsworthy event (like a convention or conference), crisis or natural disaster
  • 11. Twitter Statistics
    • 10-15 million active users with a median age of 31
    • Users were tweeting 5,000 times a day in 2007. Today, 50M tweets are sent per day
    • Tuesday is most active day on Twitter
  • 12. Getting Started
    • Sign up at www.twitter.com
    • Completely fill out user profile
    • Brand Yourself
      • Claim your Twitter handle (i.e. twitter.com/aflcio)
      • Choose a photo or logo
      • Create your background
  • 13. What do I tweet about?
    • Share news or events from your union (rallies, conferences, meetings, trainings – anything you promote via traditional means. Difference is you only have 140 characters)
    • Automatically share your blog posts ( www.twitterfeed.com )
    • Links to relevant news stories around the web (www.bitly.com)
  • 14. Twitter Terminology
    • Jargon
      • Tweets – 140 character updates on Twitter
      • Follower -people who are interested in your updates and “follow” you
      • Direct Message (DM)- private message from one Twitter user to another. Can only be sent when you are following each other
    • Symbols
      • @ - referring to another Twitter user (@cwaunion means I’m speaking directly to or about them)
      • RT - retweeting is is when you share the tweet of one user with all of your Twitter followers.
      • # - hashtags are community driven naming convention to help spread information while also organizing it.
  • 15. Hashtags (www.hashtag.org)
    • Favorite tool of conferences and event organizers
    • If everyone agrees to add a certain hashtag after their tweet, it becomes easier to find that topic in search (search.twitter.com)
      • #hcr, #health– health care
      • #p2 and #topprog (progressives)
    • Create your own
      • #aflcio
      • #aflcio09 (convention)
      • #aflciojobs (jobs initiative)
      • #bankshowdown
  • 16. Retweeting or “RT”
    • Twitter users share the best links, tweets and gems they find from others they are following
    • Important to do in order to build community and not just appear to be putting out your own content
    • Connect with people and let them know you’re there (gain followers!)
  • 17. Anatomy of A Tweet
  • 18. Anatomy of a Tweet
  • 19. Anatomy of a Retweet
  • 20. How do I build community?
    • Listening/Retweeting
    • Directories of progressives
      • Tweet Progress ( www.tweetprogress.org ) Can also sign up for a Twitter mentor here
      • Union Twibe ( www.twibes.com/group/union )
    • AFL-CIO Blog Post: Social Media: New Tools Aid In Organizing (list of unions on Twitter) http://blog.aflcio.org/2009/09/29/social-media-new-tools-aid-in-organizing/
    • People who use #p2 or #topprog hashtags in their tweets
  • 21.  
  • 22.
      • Get your Twitter account started (claim your username)
      • Brand your profile
      • Listen to the conversation and retweet
      • Connect with people (Find people to follow)
      • Promote your new social media presence (e-mail signature, website, blog entries, cross promotion)
  • 23. Getting Started With Facebook
  • 24. What Is Facebook?
    • Free online social networking site
      • Connect -build your network; connect with supporters and other like-minded organizations
      • Share - spread information about union news and events; share photos, video and other media; start a discussion and get instant feedback from supporters
  • 25. Facebook Statistics
    • Number one social networking site with more than 350 million active users
    • Fastest growing demographic are those 35 and older
    • Average user has 130 friends on the site
    • 35 million status updates each day
    • More than 10 million users become fans of Pages each day
    • More than 45 million active user groups exist on the site
  • 26. Facebook Tool Summary Manage event information and invitations Event management tool Events Network around a common interest Communities with similar interests Groups Establish official presence Website within Facebook Pages Function What It Is Tool
  • 27. Facebook Fan Page v. Group
    • Fan Page
    • More appropriate for businesses, non-profits, organizations, or any entity that has a legal presence and a brand
    • No limit on number of fans (members)
    • Can install applications
    • Few privacy controls- block people AFTER they become a fan
    • Indexed by Google
    • Announcements are sent as Facebook updates – not in user’s inboxes
    • Groups
      • Frequently used for causes, common interests, and events
      • Limit of 5,000 members
      • Cannot install applications
      • Not indexed by Google
      • Announcements can be sent as Facebook messages into user’s inboxes
      • More privacy controls – can restrict access
      • Geared toward personal interaction– directly connected with the personal profile of person that administers it
  • 28. Facebook Fan Page v. Group
      • Groups are great for organizing on a personal level and for smaller scale interaction around a cause.
      • Pages are better for brands, businesses, or labor unions who want to interact with their fans or customers without having them connected to a personal account
      • Pages allow you to exceed Facebook’s 5,000 friend cap
      • Encourage your individual supporters to create groups around your causes
  • 29. Steps to Create a Facebook Fan Page
    • To create a Facebook page you first need to create a generic personal profile at www.facebook.com
    • Fan pages have to be connected with a personal profile (associated with an e-mail address)
    • Log on to http://www.facebook.com/pages/create.php
  • 30. Creating a Personal Profile
    • Go to www.facebook.com .
    • Enter a name, email, birthday, and an original password.
    • Click “Sign Up”
    • Confirmation email will be sent to the email you provided.
    • Click the attached link in the email.
    • Your Facebook account is now activated
  • 31. Creating a Facebook Fan Page
    • To create a fan page:
    • Go to facebook.com/pages/create.php and create a new page.
    • Under category choose Brand, Product, or Organization.
    • Then choose Non-profit from the pull down arrow
    • Name your page
    • Click create page
  • 32. Creating a Facebook Fan Page
    • Customize your page (add photo or logo)
    • Fill out the information under the “Info” tab (year founded, mission – here’s where you can give fans a brief history)
  • 33. Add Content to Your Fan Page
    • Empower your fans by giving them content to share – enable them to be viewed as a resource
    • Ask questions that inspire discussion and even debate
    • Links to blog posts (can set up to automatically post)
    • Encourage fans to share their relevant content
    • Links to news stories around the web
    • Share content from other affiliates page
    • Spread news about events, rallies, etc.
    • Use event tool to invite people to an organized event or even to sign a petition or participate in some virtual event
  • 34.  
  • 35. AFL-CIO Social Media Group
    • Communications staff from unions and affiliated organizations sharing resources, successful social media campaigns, strategies, and tools
    • Working on development of social media training tools that can be distributed to unions
    • Trainings- New Media Academy
  • 36. New Media Training Academy: Social Media Training
    • Social Media
      • June 3- Intermediate Facebook/Social Media
      • June 24 –Introduction to Social Media
      • July 22- Intermediate Facebook/Social Media
  • 37. Join our Social Media Group
    • Danielle Hatchett
        • [email_address]
        • www.facebook.com/aflcio
        • www.twitter.com/aflcio
  • 38. Resources
    • How To Use Social Media For Your Union http://www.aflcio.org/aboutus/upload/socialmedia.pdf
    • SmartBriefs on Social Media Issues http://www.smartbrief.com/news/socialmedia
    • Frog Loop: Nonprofit Online Marketing Blog http://www.frogloop.com/socialmedia
    • Case Foundation: Ask the Guru http://www.ustream.tv/CaseFoundation
  • 39. Resources
    • Mashable’s Twitter Guide Book (@mashable) http://mashable.com/guidebook/twitter/
    • Twitter Best Practices for Non Profit Organizations http://www.diosacommunications.com/twitterbestpractices.htm
    • Beth’s Kanter’s Blog http://beth.typepad.com
    • Facebook for Nonprofit Beginners: Learn the Basics of this Online Social Networking Tool http://blog.techsoup.org/node/27
  • 40. Resources: Listservs
    • Progressive Exchange http://www.progressiveexchange.org/welcome.htm
    • Labor Talk http://groups.google.com/group/laborcom?hl=en