It ain’t hip happening or hot (extended for Oil City)

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Presentation on how libraries aren't, but could be, serving gen Xers, gen Ys, millenials and others.

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It ain’t hip happening or hot (extended for Oil City)

  1. 1.
  2. 2. It Ain’t Hip, Happening or Hot: <br />Why Gen-Xers Think You'reIrrelevant <br />and What to Do About It<br />http://www.delicious.com/afewsocks/oilcity<br />
  3. 3.
  4. 4. So I went on to explain in less freaky terms that what I enjoyed about providing customer service was the opportunity to connect with other people, if only briefly, and possiblymake their day just a little brighter. Regardless of the specific transaction (reference, pizza, dress shirts, prescriptions), I was also (or primarily) giving them a little bit of myself.<br />Kindness.<br />Caring. <br />Service. -Peter Bromberg<br />
  5. 5. “<br />The library is the sweet spot.<br />”<br />Michael Porter ( LibraryMan )<br />
  6. 6.
  7. 7.
  8. 8. “<br />Libraries should be about the people they’re for, not about the services we think they need.<br />”<br />Barbara Fister, GustavusAdolphus College, MN<br />
  9. 9. Library core values should match customer and community core values. <br />Do yours?<br />
  10. 10. Zappos Core Values<br /><ul><li>Deliver WOW Through Service
  11. 11. Embrace and Drive Change
  12. 12. Create Fun and a Little Weirdness
  13. 13. Be Adventurous, Creative, and Open Minded
  14. 14. Pursue Growth and Learning
  15. 15. Build Open and Honest Relationships with Communication
  16. 16. Build a Positive Team and a Family Spirit
  17. 17. Do More with Less
  18. 18. Be Passionate and Determined
  19. 19. Be Humble </li></ul>Rad­i­cal Trust in Patrons and<br />CustomerConnection<br />
  20. 20. Managers at Zappos are encouraged to spend 10 to 20 % of their personal time with workers outside the call center. <br />
  21. 21. Librarians have made retrieval and accuracy a god – disregarding what users’ preferences are<br />-Chrystie Hill<br />Inside Outside and Online: Building Your Library Community<br />
  22. 22. “Please don’t tell me that Wikipedia isn’t a real encyclopedia or one that can’t be trusted. It is sure good enough to help me learn what I need to learn – which is how to quickly Take a bunch of facts and turn them into a new and useful idea”<br /> -Seth Godin<br />
  23. 23. People don’t agree with you <br />that you have to get trusted sources.<br />Many have no qualms about taking in<br /><ul><li> Information
  24. 24. Views
  25. 25. and ideas </li></ul>freely posted online <br />by strangers virtually<br />
  26. 26. With <br />Google <br /> and wikipedia<br />research is <br />fast <br />and fuss-free<br />
  27. 27.
  28. 28. “We want to get freshmen in the door, showoff our space, and hopefully make them feel comfortable. Let them see that we are approachable and not stogy. We want to set the bar high and raise their expectations of what the library is or can be.”  -Brian Matthews the Ubiquitous Librarian<br />
  29. 29. Poker?<br />Why not?<br />
  30. 30. Deliver my materials to my doorstep.<br />
  31. 31.
  32. 32. No cell phones (really?)<br />No Patrons. Simple.<br />
  33. 33. Millenialssend and receive 100s of texts a day<br />
  34. 34. Your library should have an app<br />& u shdofr txt alerts!<br />
  35. 35. Make it unbelievably to Use Your Library<br />EASY<br />
  36. 36. We need to offer content not bound by physical containers<br />– Michael Porter<br />
  37. 37. I want things to work and work well…If it’s hard to use, limited in weird ways or doesn’t haveinteresting-to-mecontent, I’m gone – Michael Stephens<br />
  38. 38. These images were produced by Queens Library. Design by Interactive & Print Designer: Laura E. Sgambati. Concept by Chief Marketing Officer: James A. Keller.<br />
  39. 39. These images were produced by Queens Library. Design by Interactive & Print Designer: Laura E. Sgambati. Concept by Chief Marketing Officer: James A. Keller.<br />
  40. 40. These images were produced by Queens Library. Design by Interactive & Print Designer: Laura E. Sgambati. Concept by Chief Marketing Officer: James A. Keller.<br />
  41. 41.
  42. 42.
  43. 43.
  44. 44. I want to start my own business. <br />Is the library <br />where I go for help?<br />
  45. 45. NationalNovelWritingMonth<br />170,000<br />
  46. 46.
  47. 47.
  48. 48. We Live in an Experience Economy<br />Do you offerTransactionsor Experiences?<br />
  49. 49. Expand Our Chance to Participate<br />
  50. 50.
  51. 51. Over 400 million people <br />use Facebook<br />
  52. 52. Facebook<br />
  53. 53. Interaction and Engagement<br />Is your social media presence full of<br />announcements?<br />or personality?<br />Don’t be the library, be a person. <br />
  54. 54. Be Yourself. <br />
  55. 55. Seth Godin:Libraries are no longer places for obscure books. The web is that. Libraries are places to organize the community.<br />“<br />”<br />
  56. 56.
  57. 57. 60%<br />
  58. 58. Is this the message you want to send?<br />
  59. 59. Or this?<br />
  60. 60. Or…something like this?<br />Johnson County Public Library<br />
  61. 61. Look! A person! A real live person!<br />
  62. 62. Look! Ways to Connect in Other Places!<br />
  63. 63. Or even better, this?<br />
  64. 64. Not only a real live person,<br />but a cool, hip young, non-white person!<br />
  65. 65. Look! Something to DO here!<br />
  66. 66.
  67. 67.
  68. 68.
  69. 69. Add you OWN event?<br />Whaaa?<br />
  70. 70.
  71. 71.
  72. 72. Does this<br />link <br />content<br />heading<br />tweet<br />answer<br />What can I do here?<br />What can I do next?<br />Why should I care?<br />- David Lee King <br />
  73. 73. Show Your Face<br />
  74. 74. We don’t trust you. We think you’re weird. <br />
  75. 75. Shift from sites of informationto sites of<br />collaboration input <br />creation <br />
  76. 76.
  77. 77. NY Public Library has 80,000 Followers<br />
  78. 78. HashtagsYo!<br />
  79. 79. What the %#&$* is THAT?<br />
  80. 80. Txt Reference FAIL<br />First Public Library Chat App<br />
  81. 81. Natural Language not Dewey<br />
  82. 82. Collection developmentWhere To Go for the Good Stuff<br />
  83. 83. Tailor <br />what <br />you <br />offer<br />.<br />
  84. 84.
  85. 85.
  86. 86. No one owns these in my county.<br />
  87. 87.
  88. 88.
  89. 89. $4500<br />
  90. 90. 1 in 10<br />Americans use an eReader.<br />1 in 10<br />Are likely to get in in the next 6 months.<br />Where are you on ebooks?<br />
  91. 91.
  92. 92.
  93. 93.
  94. 94. Is he really saying that lots of people visited Overdrive’s service … but a whopping 80% didn’t check anything out??? Cause that’s what it sounds like to me. And if so … Well, that’s because Overdrive is SO VERY HARD TO USE. <br />-David Lee King<br />
  95. 95. If I think it’s broken, <br />it’s broken <br /> – Seth Godin<br />
  96. 96. Thank you. Come Again.<br />
  97. 97. Some people don’t wanttochat, be known, have a conversation(though some do!)<br />
  98. 98. be more of a good cocktail party host.<br /> Thor Muller, Get Satisfaction .com<br />
  99. 99.
  100. 100.
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  102. 102. I eat at home with your books (I also read on the beach and in the bathtub!)<br />So let me, no, <br />encourage me <br />to do it at the library<br />can you say café?<br />
  103. 103. Like, gawd, let me pay online already!Click here to donate<br />
  104. 104. Be a CSA Pick Up<br />
  105. 105.
  106. 106. DIY<br />How to Make Homemade Hard Cidar<br />Or Homebrewing<br />
  107. 107. Curbly<br />
  108. 108. Ikea Hacker<br />
  109. 109.
  110. 110. Communal hybrid of a public library inside a pub<br />
  111. 111. Your Computer Classes SuckWhere are the classes on:<br />
  112. 112. Lake Placid Public Library<br />Compost Bins and Programs around Sustainable Agriculture<br />
  113. 113. First Time Home-Buyers <br />
  114. 114. Power of the Unexpected<br />Doing things together creates community.<br />CRAZY<br />Michael Wesch<br />
  115. 115.
  116. 116. Art Inspires Activism: Teens Use Digital Media to Respond to Gulf Oil Spill at Chicago Public Library<br />
  117. 117. Book Club over drinks at the bar?<br />Yes<br />and<br />Yes<br />
  118. 118. Give<br />Them<br />What<br />They Want<br />
  119. 119. Take a Look at the Apple Genius Bar<br />
  120. 120.
  121. 121. Online Interviews with Bloggers/Authorslike7 impossible Things Before Breakfast<br />
  122. 122. Trivia Night!<br />
  123. 123. LOOK<br />to see what’s happening. <br />What are people doing? <br />Where are people going? <br />Go there.<br />Or bring it in. <br />
  124. 124.
  125. 125.
  126. 126. 6 Web Celebrities You’ve Never Heard Of<br />and should keep an eye on<br />
  127. 127. Dooce<br />
  128. 128. Cory Doctorow<br />
  129. 129. Seth Godin<br />
  130. 130. ReeDrummond<br />The Pioneer Woman<br />
  131. 131. Frank Warren<br />
  132. 132. MaxwellGillingham-Ryan<br />
  133. 133. Technology Entertainment Design<br />
  134. 134. Our time would be better spent observing the core needs of our communities and thinking of exciting ways to meet them. And here’s the kicker: while access to information seems likely to be a core need for some time to come, checking materials in and out of a library may not. <br />-Aaron Schmidt (Library Journal)<br />
  135. 135. By Flickr user Courosa<br />
  136. 136. Libraries were designed in one era <br />we are now <br />in a DIFFERENT era<br />
  137. 137.
  138. 138.
  139. 139. I want libraries in all our formats, expressions and efforts to be places where we can experience our real lives more fully–with support and unflappable acceptance. <br />–Tony Tallent<br />
  140. 140. So I went on to explain in less freaky terms that what I enjoyed about providing customer service was the opportunity to connect with other people, if only briefly, and possiblymake their day just a little brighter. Regardless of the specific transaction (reference, pizza, dress shirts, prescriptions), I was also (or primarily) giving them a little bit of myself.<br />Kindness.<br />Caring. <br />Service. -Peter Bromberg<br />
  141. 141.
  142. 142. http://www.delicious.com/afewsocks/oilcity<br />beesonk@einetwork.net<br />

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