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Discoverseedscale af june2013

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Case study of UK online centres network as example of developing digital public spaces

Case study of UK online centres network as example of developing digital public spaces

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  • Want to tell you today about our journey so far
  • Goal is not to get people using tech, it’s about ensuring they can use tech to have a positive and transformative impact on their lives and lives of others. Jack, pancreatic cancer
  • Partners – not owned, managed or funded by us
  • http://www.communityhowto.com/stories/google-translate I want to tell you about three of those exceptions – Nyree.
  • http://www.communityhowto.com/stories/using-outcomes-star-starting-point Nicola – outcomes star
  • http://www.communityhowto.com/stories/projectmanagement/googleapps Kim Wood – Google Apps ….. And he also uses EventBrite to run events he “wouldn’t be able to run without this tool to do the admin for me”
  • Nyree, Nicola and Kim, and the other people who have given us case studies for the site, are all motivated and skilled in finding and using digital tools. But most people working in the community aren’t – that’s why with help from Nominet Trust we’re launching Community How To. A place to find, rate and discuss tools on the site or tell us (and others) about tools you already use. This new service is one way in which we want to help community organisations to use digital to be better.

Transcript

  • 1. Section Divider: Heading intro here.Discover, Seed, ScaleUK online centres as a model for digitalpublic spacesAnne FaulknerDirector of Business & Innovation, OnlineCentres Foundation26 June 2013
  • 2. For most citizens the internet ispart of everyday life:UK consumers buy the mostonline per capita globallyBoston Consulting Group “The interneteconomy in the G20”, 2012
  • 3. Online Centres Foundation• A not-for-profit social enterprise based inSheffield• 5,000 Community Partners• Tackling three main barriers to digitalinclusion: motivation, skills and access• Education without institution• Managing digital public spaces for morethan a decade• World leaders in digital inclusion
  • 4. Purpose: to make good thingshappen through digital technology.
  • 5. • 5000 community partners: no such thing as a typicalcentre. Around 3500 UK online centres and 1500 accesspoints• All centres do something else (and support digital skills)• Most centre partners run outreach sessions
  • 6. Not owned, managed or wholly funded by usCentre search and free phone number search(one database for UK)
  • 7. Genesis of UK online centres as digitalpublic spaces• 2000: Gov set up 6000 UK online centres,funding administered by Government Offices• 2003: management given to University forIndustry to develop network – initial focus on adatabase, then on grants• 2007: digital inclusion developed as policy areawithin government and cross-government roleof centres recognised• 2007: new learning platform, myguide launched• 2007 – 2013: move away from performancemanagement culture to co-creation
  • 8. Networks within the network• OCF tailor support for local centres whospecialise in helping certain groups of people.– Into Work (to help unemployed people)– Disabled People’s network– Older People’s network– Carer’s Network (to support people caring forothers)• Community Capacity Builders are local hubsthat OCF helps to develop the digital capabilityof other local organisations
  • 9. Supporting Volunteers and DigitalChampions●Support and train over3000 volunteers pa●Corporate volunteeringprogrammes eg. EEand Talktalk●Online “Become aDigital Champion”course●“Supporting yourcommunity to getonline” workshops
  • 10. Our approach• Digital spaces not places – bring learningto where people are• Learner-led curriculum• Learning about technology fosters learningthrough technology• Volunteers critical• Community leadership is magic ingredientVideo
  • 11. National Co-ordination:the OCF Networked Effect• Beyond just sharing good practice, we:– discover innovation happening at a local level– seed it, by helping local partners to evolve, shareand shape their ideas– and scale it, by amplifying it across the network ofpartners to deliver more, with faster adoption ofnew methods, and deeper impact.
  • 12. Nyree is offering new services• Nyree Scott and her team support minority groupswho speak different languages to improve theircomputer and internet“Using the latest technology means that realconversations can take place, and the technology givespeople a real chance to exchange ideas and talktogether a lot more easily.”
  • 13. Nicola is measuring impact• Nicola Wallace-Dean knows how important it is to measurethe impact of the work she does in her community“I needed a tool that would help me to monitor attitudes tosee if they changed. I didn’t have the budget to spend onanything fancy, and didn’t want our events to become formfilling sessions. I found a free tool which allowed me totrack changes easily by asking six key questions. “
  • 14. Kim & Blackpool CVS is savingmoney•Most organisations are looking to save money – andBlackpool CVS is no different.“I looked at Google to help address problems we’d beenhaving with our server, which was costly to maintain. It’ssaved time and money, and has been particularly useful asanyone with an account can log in from any computer andsee what’s happening”
  • 15. Community How Towww.communityhowto.com
  • 16. Areas for futuredevelopment• International centre of excellence for digitalinclusion• Social franchise model• Social impact• Reflective practice
  • 17. “The Web as I envisage it, we havenot seen it yet. The future is still somuch bigger than the past.”Tim Berners-LeeOlympic opening ceremony, 2012
  • 18. It’s not about technology, it’s allabout people
  • 19. Thank Youanne.faulkner@ukonlinecentres.com@AnneFaulkner on twitterwww.ukonlinecentres.comwww.learnmyway.comhttp://digitalhousinghub.ning.com/