SlideShare a Scribd company logo
1 of 20
… or how to have structured  conversations with customers  and live to tell the tale   Marketing to the Social Web
Conversations are the key ,[object Object],[object Object],[object Object]
How do you have these conversations? ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],Case study 1
Why isn’t everyone doing this? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Can’t I just ignore it? ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],Case study 2
Case study 3
BLOGS: the basics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
BLOGS: DO’s ,[object Object],[object Object],[object Object],[object Object],[object Object]
BLOGS: Don’ts ,[object Object],[object Object],[object Object],[object Object],[object Object]
SOCIAL NETWORKS: The basics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
SOCIAL NETWORKS: DOs ,[object Object],[object Object],[object Object],[object Object],[object Object]
SOCIAL NETWORKS: Don’ts ,[object Object],[object Object],[object Object],[object Object]
MICRO-BLOGGING: The basics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
MICRO-BLOGGING: Dos ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
MICRO-BLOGGING: Don’ts  ,[object Object],[object Object],[object Object],[object Object],[object Object]
Get into a rythmn ,[object Object],[object Object],[object Object],[object Object]
Tie it all together! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Be Zen ,[object Object],[object Object],[object Object],[object Object],[object Object]

More Related Content

What's hot

10 Most Common Mistakes in Social Media Marketing and How to Avoid Them
10 Most Common Mistakes in Social Media Marketing and How to Avoid Them10 Most Common Mistakes in Social Media Marketing and How to Avoid Them
10 Most Common Mistakes in Social Media Marketing and How to Avoid Themgreenleaf
 
The 10 Most Common Mistakes in Social Media Marketing - and How to Avoid Them
The 10 Most Common Mistakes in Social Media Marketing - and How to Avoid ThemThe 10 Most Common Mistakes in Social Media Marketing - and How to Avoid Them
The 10 Most Common Mistakes in Social Media Marketing - and How to Avoid Themtanyajhall
 
Minnesota Multihousing Twitter Presentation
Minnesota Multihousing Twitter PresentationMinnesota Multihousing Twitter Presentation
Minnesota Multihousing Twitter PresentationRobert Turnbull
 
Social Media for Healthcare Nonprofits - New England Association of Philanthropy
Social Media for Healthcare Nonprofits - New England Association of PhilanthropySocial Media for Healthcare Nonprofits - New England Association of Philanthropy
Social Media for Healthcare Nonprofits - New England Association of PhilanthropyMarc A. Pitman
 
Social media etiquette
Social media etiquetteSocial media etiquette
Social media etiquettetkay1017
 
Social Media for Special Olympics South Carolina
Social Media for Special Olympics South CarolinaSocial Media for Special Olympics South Carolina
Social Media for Special Olympics South CarolinaMarc A. Pitman
 
Building Your Personal Brand on Social Media
Building Your Personal Brand on Social MediaBuilding Your Personal Brand on Social Media
Building Your Personal Brand on Social MediaMandy Jenkins
 
Twitter for Teaching and Learning
Twitter for Teaching and LearningTwitter for Teaching and Learning
Twitter for Teaching and LearningEnza Antenos
 
How to use the Internet to Get a Job
How to use the Internet to Get a JobHow to use the Internet to Get a Job
How to use the Internet to Get a JobMichael White
 
Live Reporting, Live Blogging and Live Chats
Live Reporting, Live Blogging and Live ChatsLive Reporting, Live Blogging and Live Chats
Live Reporting, Live Blogging and Live ChatsMandy Jenkins
 

What's hot (18)

10 Most Common Mistakes in Social Media Marketing and How to Avoid Them
10 Most Common Mistakes in Social Media Marketing and How to Avoid Them10 Most Common Mistakes in Social Media Marketing and How to Avoid Them
10 Most Common Mistakes in Social Media Marketing and How to Avoid Them
 
The 10 Most Common Mistakes in Social Media Marketing - and How to Avoid Them
The 10 Most Common Mistakes in Social Media Marketing - and How to Avoid ThemThe 10 Most Common Mistakes in Social Media Marketing - and How to Avoid Them
The 10 Most Common Mistakes in Social Media Marketing - and How to Avoid Them
 
Practicum Pres
Practicum PresPracticum Pres
Practicum Pres
 
Social media etiquette
Social media etiquetteSocial media etiquette
Social media etiquette
 
Minnesota Multihousing Twitter Presentation
Minnesota Multihousing Twitter PresentationMinnesota Multihousing Twitter Presentation
Minnesota Multihousing Twitter Presentation
 
Social Media for Healthcare Nonprofits - New England Association of Philanthropy
Social Media for Healthcare Nonprofits - New England Association of PhilanthropySocial Media for Healthcare Nonprofits - New England Association of Philanthropy
Social Media for Healthcare Nonprofits - New England Association of Philanthropy
 
Social media etiquette
Social media etiquetteSocial media etiquette
Social media etiquette
 
Social Media for Special Olympics South Carolina
Social Media for Special Olympics South CarolinaSocial Media for Special Olympics South Carolina
Social Media for Special Olympics South Carolina
 
Condor3
Condor3 Condor3
Condor3
 
Building Your Personal Brand on Social Media
Building Your Personal Brand on Social MediaBuilding Your Personal Brand on Social Media
Building Your Personal Brand on Social Media
 
Communicator's Forum: Tech Trends Discussion
Communicator's Forum: Tech Trends Discussion Communicator's Forum: Tech Trends Discussion
Communicator's Forum: Tech Trends Discussion
 
Twitter for Teaching and Learning
Twitter for Teaching and LearningTwitter for Teaching and Learning
Twitter for Teaching and Learning
 
How to use the Internet to Get a Job
How to use the Internet to Get a JobHow to use the Internet to Get a Job
How to use the Internet to Get a Job
 
What Are Pinned Posts?
What Are Pinned Posts?What Are Pinned Posts?
What Are Pinned Posts?
 
Live Reporting, Live Blogging and Live Chats
Live Reporting, Live Blogging and Live ChatsLive Reporting, Live Blogging and Live Chats
Live Reporting, Live Blogging and Live Chats
 
Social Media Etiquette and Policy 2010
Social Media Etiquette and Policy 2010Social Media Etiquette and Policy 2010
Social Media Etiquette and Policy 2010
 
Social media etiquette
Social media etiquetteSocial media etiquette
Social media etiquette
 
21 May09
21 May0921 May09
21 May09
 

Similar to Marketing To The Social Web

Using Social Tools to build informal communities
Using Social Tools to build informal communitiesUsing Social Tools to build informal communities
Using Social Tools to build informal communitiesDavid Gurteen
 
ONLINE COMMUNITY ENGAGEMENT by Danny Choo
ONLINE COMMUNITY ENGAGEMENT by Danny ChooONLINE COMMUNITY ENGAGEMENT by Danny Choo
ONLINE COMMUNITY ENGAGEMENT by Danny ChooAkademi Berbagi
 
Simplifying Social Media. For Research, Connection & Differentiation
Simplifying Social Media. For Research, Connection & DifferentiationSimplifying Social Media. For Research, Connection & Differentiation
Simplifying Social Media. For Research, Connection & DifferentiationSimple Marketing Now LLC
 
Social Media Strategy for Pakistani Journalists
Social Media Strategy for Pakistani JournalistsSocial Media Strategy for Pakistani Journalists
Social Media Strategy for Pakistani JournalistsMandy Jenkins
 
Social Media Maximising Impact Oct09
Social Media Maximising Impact Oct09Social Media Maximising Impact Oct09
Social Media Maximising Impact Oct09sounddelivery
 
The good news in social media part 2
The good news in social media part 2The good news in social media part 2
The good news in social media part 2Greg Dhuyvetter
 
Word Of Mouth For Blogs by Andy Sernovitz
Word Of Mouth For Blogs by Andy SernovitzWord Of Mouth For Blogs by Andy Sernovitz
Word Of Mouth For Blogs by Andy SernovitzAndy Sernovitz
 
The Power of Twitter: Twitter for Business
The Power of Twitter: Twitter for BusinessThe Power of Twitter: Twitter for Business
The Power of Twitter: Twitter for BusinessPrescient Digital Media
 
Special Olympics Missiouri Social Media Training
Special Olympics Missiouri Social Media TrainingSpecial Olympics Missiouri Social Media Training
Special Olympics Missiouri Social Media TrainingRyan Eades
 
Storytelling & Social Media: Creating Buzz
Storytelling & Social Media: Creating BuzzStorytelling & Social Media: Creating Buzz
Storytelling & Social Media: Creating BuzzDanielle Brigida
 
KipCamp: Community Engagement
KipCamp: Community EngagementKipCamp: Community Engagement
KipCamp: Community EngagementMandy Jenkins
 
First steps toward successful blogging
First steps toward successful bloggingFirst steps toward successful blogging
First steps toward successful bloggingSarah Granger
 
Introduction to blogging and networks
Introduction to blogging and networksIntroduction to blogging and networks
Introduction to blogging and networksKarl Roche
 
Social media-strategy-1210170423322177-8
Social media-strategy-1210170423322177-8Social media-strategy-1210170423322177-8
Social media-strategy-1210170423322177-8creative station
 
[Digital marketing];[social media-strategy]
[Digital marketing];[social media-strategy][Digital marketing];[social media-strategy]
[Digital marketing];[social media-strategy]AiiM Education
 
Twitter for Business
Twitter for BusinessTwitter for Business
Twitter for BusinessPaul Gillin
 

Similar to Marketing To The Social Web (20)

Using Social Tools to build informal communities
Using Social Tools to build informal communitiesUsing Social Tools to build informal communities
Using Social Tools to build informal communities
 
ONLINE COMMUNITY ENGAGEMENT by Danny Choo
ONLINE COMMUNITY ENGAGEMENT by Danny ChooONLINE COMMUNITY ENGAGEMENT by Danny Choo
ONLINE COMMUNITY ENGAGEMENT by Danny Choo
 
Simplifying Social Media. For Research, Connection & Differentiation
Simplifying Social Media. For Research, Connection & DifferentiationSimplifying Social Media. For Research, Connection & Differentiation
Simplifying Social Media. For Research, Connection & Differentiation
 
Social Media Strategy for Pakistani Journalists
Social Media Strategy for Pakistani JournalistsSocial Media Strategy for Pakistani Journalists
Social Media Strategy for Pakistani Journalists
 
Social Media Maximising Impact Oct09
Social Media Maximising Impact Oct09Social Media Maximising Impact Oct09
Social Media Maximising Impact Oct09
 
The good news in social media part 2
The good news in social media part 2The good news in social media part 2
The good news in social media part 2
 
Word Of Mouth For Blogs by Andy Sernovitz
Word Of Mouth For Blogs by Andy SernovitzWord Of Mouth For Blogs by Andy Sernovitz
Word Of Mouth For Blogs by Andy Sernovitz
 
The Power of Twitter: Twitter for Business
The Power of Twitter: Twitter for BusinessThe Power of Twitter: Twitter for Business
The Power of Twitter: Twitter for Business
 
Special Olympics Missiouri Social Media Training
Special Olympics Missiouri Social Media TrainingSpecial Olympics Missiouri Social Media Training
Special Olympics Missiouri Social Media Training
 
You.comm
You.commYou.comm
You.comm
 
Social Media and Museums Part 1
Social Media and Museums Part 1Social Media and Museums Part 1
Social Media and Museums Part 1
 
Join the conversation
Join the conversationJoin the conversation
Join the conversation
 
Storytelling & Social Media: Creating Buzz
Storytelling & Social Media: Creating BuzzStorytelling & Social Media: Creating Buzz
Storytelling & Social Media: Creating Buzz
 
KipCamp: Community Engagement
KipCamp: Community EngagementKipCamp: Community Engagement
KipCamp: Community Engagement
 
First steps toward successful blogging
First steps toward successful bloggingFirst steps toward successful blogging
First steps toward successful blogging
 
Introduction to blogging and networks
Introduction to blogging and networksIntroduction to blogging and networks
Introduction to blogging and networks
 
Social media-strategy-1210170423322177-8
Social media-strategy-1210170423322177-8Social media-strategy-1210170423322177-8
Social media-strategy-1210170423322177-8
 
Social Media Strategy
Social Media StrategySocial Media Strategy
Social Media Strategy
 
[Digital marketing];[social media-strategy]
[Digital marketing];[social media-strategy][Digital marketing];[social media-strategy]
[Digital marketing];[social media-strategy]
 
Twitter for Business
Twitter for BusinessTwitter for Business
Twitter for Business
 

Recently uploaded

India Consumer 2024 Redacted Sample Report
India Consumer 2024 Redacted Sample ReportIndia Consumer 2024 Redacted Sample Report
India Consumer 2024 Redacted Sample ReportMintel Group
 
NewBase 19 April 2024 Energy News issue - 1717 by Khaled Al Awadi.pdf
NewBase  19 April  2024  Energy News issue - 1717 by Khaled Al Awadi.pdfNewBase  19 April  2024  Energy News issue - 1717 by Khaled Al Awadi.pdf
NewBase 19 April 2024 Energy News issue - 1717 by Khaled Al Awadi.pdfKhaled Al Awadi
 
2024 Numerator Consumer Study of Cannabis Usage
2024 Numerator Consumer Study of Cannabis Usage2024 Numerator Consumer Study of Cannabis Usage
2024 Numerator Consumer Study of Cannabis UsageNeil Kimberley
 
8447779800, Low rate Call girls in Kotla Mubarakpur Delhi NCR
8447779800, Low rate Call girls in Kotla Mubarakpur Delhi NCR8447779800, Low rate Call girls in Kotla Mubarakpur Delhi NCR
8447779800, Low rate Call girls in Kotla Mubarakpur Delhi NCRashishs7044
 
8447779800, Low rate Call girls in Rohini Delhi NCR
8447779800, Low rate Call girls in Rohini Delhi NCR8447779800, Low rate Call girls in Rohini Delhi NCR
8447779800, Low rate Call girls in Rohini Delhi NCRashishs7044
 
Independent Call Girls Andheri Nightlaila 9967584737
Independent Call Girls Andheri Nightlaila 9967584737Independent Call Girls Andheri Nightlaila 9967584737
Independent Call Girls Andheri Nightlaila 9967584737Riya Pathan
 
Contemporary Economic Issues Facing the Filipino Entrepreneur (1).pptx
Contemporary Economic Issues Facing the Filipino Entrepreneur (1).pptxContemporary Economic Issues Facing the Filipino Entrepreneur (1).pptx
Contemporary Economic Issues Facing the Filipino Entrepreneur (1).pptxMarkAnthonyAurellano
 
Market Sizes Sample Report - 2024 Edition
Market Sizes Sample Report - 2024 EditionMarket Sizes Sample Report - 2024 Edition
Market Sizes Sample Report - 2024 EditionMintel Group
 
Buy gmail accounts.pdf Buy Old Gmail Accounts
Buy gmail accounts.pdf Buy Old Gmail AccountsBuy gmail accounts.pdf Buy Old Gmail Accounts
Buy gmail accounts.pdf Buy Old Gmail AccountsBuy Verified Accounts
 
Kenya’s Coconut Value Chain by Gatsby Africa
Kenya’s Coconut Value Chain by Gatsby AfricaKenya’s Coconut Value Chain by Gatsby Africa
Kenya’s Coconut Value Chain by Gatsby Africaictsugar
 
IoT Insurance Observatory: summary 2024
IoT Insurance Observatory:  summary 2024IoT Insurance Observatory:  summary 2024
IoT Insurance Observatory: summary 2024Matteo Carbone
 
8447779800, Low rate Call girls in New Ashok Nagar Delhi NCR
8447779800, Low rate Call girls in New Ashok Nagar Delhi NCR8447779800, Low rate Call girls in New Ashok Nagar Delhi NCR
8447779800, Low rate Call girls in New Ashok Nagar Delhi NCRashishs7044
 
Innovation Conference 5th March 2024.pdf
Innovation Conference 5th March 2024.pdfInnovation Conference 5th March 2024.pdf
Innovation Conference 5th March 2024.pdfrichard876048
 
8447779800, Low rate Call girls in Tughlakabad Delhi NCR
8447779800, Low rate Call girls in Tughlakabad Delhi NCR8447779800, Low rate Call girls in Tughlakabad Delhi NCR
8447779800, Low rate Call girls in Tughlakabad Delhi NCRashishs7044
 
Pitch Deck Teardown: Geodesic.Life's $500k Pre-seed deck
Pitch Deck Teardown: Geodesic.Life's $500k Pre-seed deckPitch Deck Teardown: Geodesic.Life's $500k Pre-seed deck
Pitch Deck Teardown: Geodesic.Life's $500k Pre-seed deckHajeJanKamps
 
FULL ENJOY Call girls in Paharganj Delhi | 8377087607
FULL ENJOY Call girls in Paharganj Delhi | 8377087607FULL ENJOY Call girls in Paharganj Delhi | 8377087607
FULL ENJOY Call girls in Paharganj Delhi | 8377087607dollysharma2066
 
8447779800, Low rate Call girls in Saket Delhi NCR
8447779800, Low rate Call girls in Saket Delhi NCR8447779800, Low rate Call girls in Saket Delhi NCR
8447779800, Low rate Call girls in Saket Delhi NCRashishs7044
 
APRIL2024_UKRAINE_xml_0000000000000 .pdf
APRIL2024_UKRAINE_xml_0000000000000 .pdfAPRIL2024_UKRAINE_xml_0000000000000 .pdf
APRIL2024_UKRAINE_xml_0000000000000 .pdfRbc Rbcua
 

Recently uploaded (20)

India Consumer 2024 Redacted Sample Report
India Consumer 2024 Redacted Sample ReportIndia Consumer 2024 Redacted Sample Report
India Consumer 2024 Redacted Sample Report
 
NewBase 19 April 2024 Energy News issue - 1717 by Khaled Al Awadi.pdf
NewBase  19 April  2024  Energy News issue - 1717 by Khaled Al Awadi.pdfNewBase  19 April  2024  Energy News issue - 1717 by Khaled Al Awadi.pdf
NewBase 19 April 2024 Energy News issue - 1717 by Khaled Al Awadi.pdf
 
2024 Numerator Consumer Study of Cannabis Usage
2024 Numerator Consumer Study of Cannabis Usage2024 Numerator Consumer Study of Cannabis Usage
2024 Numerator Consumer Study of Cannabis Usage
 
8447779800, Low rate Call girls in Kotla Mubarakpur Delhi NCR
8447779800, Low rate Call girls in Kotla Mubarakpur Delhi NCR8447779800, Low rate Call girls in Kotla Mubarakpur Delhi NCR
8447779800, Low rate Call girls in Kotla Mubarakpur Delhi NCR
 
8447779800, Low rate Call girls in Rohini Delhi NCR
8447779800, Low rate Call girls in Rohini Delhi NCR8447779800, Low rate Call girls in Rohini Delhi NCR
8447779800, Low rate Call girls in Rohini Delhi NCR
 
Independent Call Girls Andheri Nightlaila 9967584737
Independent Call Girls Andheri Nightlaila 9967584737Independent Call Girls Andheri Nightlaila 9967584737
Independent Call Girls Andheri Nightlaila 9967584737
 
Contemporary Economic Issues Facing the Filipino Entrepreneur (1).pptx
Contemporary Economic Issues Facing the Filipino Entrepreneur (1).pptxContemporary Economic Issues Facing the Filipino Entrepreneur (1).pptx
Contemporary Economic Issues Facing the Filipino Entrepreneur (1).pptx
 
Market Sizes Sample Report - 2024 Edition
Market Sizes Sample Report - 2024 EditionMarket Sizes Sample Report - 2024 Edition
Market Sizes Sample Report - 2024 Edition
 
No-1 Call Girls In Goa 93193 VIP 73153 Escort service In North Goa Panaji, Ca...
No-1 Call Girls In Goa 93193 VIP 73153 Escort service In North Goa Panaji, Ca...No-1 Call Girls In Goa 93193 VIP 73153 Escort service In North Goa Panaji, Ca...
No-1 Call Girls In Goa 93193 VIP 73153 Escort service In North Goa Panaji, Ca...
 
Buy gmail accounts.pdf Buy Old Gmail Accounts
Buy gmail accounts.pdf Buy Old Gmail AccountsBuy gmail accounts.pdf Buy Old Gmail Accounts
Buy gmail accounts.pdf Buy Old Gmail Accounts
 
Kenya’s Coconut Value Chain by Gatsby Africa
Kenya’s Coconut Value Chain by Gatsby AfricaKenya’s Coconut Value Chain by Gatsby Africa
Kenya’s Coconut Value Chain by Gatsby Africa
 
IoT Insurance Observatory: summary 2024
IoT Insurance Observatory:  summary 2024IoT Insurance Observatory:  summary 2024
IoT Insurance Observatory: summary 2024
 
8447779800, Low rate Call girls in New Ashok Nagar Delhi NCR
8447779800, Low rate Call girls in New Ashok Nagar Delhi NCR8447779800, Low rate Call girls in New Ashok Nagar Delhi NCR
8447779800, Low rate Call girls in New Ashok Nagar Delhi NCR
 
Innovation Conference 5th March 2024.pdf
Innovation Conference 5th March 2024.pdfInnovation Conference 5th March 2024.pdf
Innovation Conference 5th March 2024.pdf
 
8447779800, Low rate Call girls in Tughlakabad Delhi NCR
8447779800, Low rate Call girls in Tughlakabad Delhi NCR8447779800, Low rate Call girls in Tughlakabad Delhi NCR
8447779800, Low rate Call girls in Tughlakabad Delhi NCR
 
Pitch Deck Teardown: Geodesic.Life's $500k Pre-seed deck
Pitch Deck Teardown: Geodesic.Life's $500k Pre-seed deckPitch Deck Teardown: Geodesic.Life's $500k Pre-seed deck
Pitch Deck Teardown: Geodesic.Life's $500k Pre-seed deck
 
Japan IT Week 2024 Brochure by 47Billion (English)
Japan IT Week 2024 Brochure by 47Billion (English)Japan IT Week 2024 Brochure by 47Billion (English)
Japan IT Week 2024 Brochure by 47Billion (English)
 
FULL ENJOY Call girls in Paharganj Delhi | 8377087607
FULL ENJOY Call girls in Paharganj Delhi | 8377087607FULL ENJOY Call girls in Paharganj Delhi | 8377087607
FULL ENJOY Call girls in Paharganj Delhi | 8377087607
 
8447779800, Low rate Call girls in Saket Delhi NCR
8447779800, Low rate Call girls in Saket Delhi NCR8447779800, Low rate Call girls in Saket Delhi NCR
8447779800, Low rate Call girls in Saket Delhi NCR
 
APRIL2024_UKRAINE_xml_0000000000000 .pdf
APRIL2024_UKRAINE_xml_0000000000000 .pdfAPRIL2024_UKRAINE_xml_0000000000000 .pdf
APRIL2024_UKRAINE_xml_0000000000000 .pdf
 

Marketing To The Social Web

  • 1. … or how to have structured conversations with customers and live to tell the tale Marketing to the Social Web
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.
  • 19.
  • 20.