Services & Consulting Engineering : Bodily Injury Case Management Philippe RAMBAUD – AXA ASSISTANCE Directeur de la BU Domicile 3 ème Conférence internationale sur les services à la Personne Madrid 11-12 novembre 2010
When a person is injured by an accident, or by a medical error, and consequently becomes disabled and dependent, his/her everyday life, and that of those around them, changes.
Until now, insurance companies only paid out financial compensation . Yet, the victim and their family are faced with a whole new set of needs created by the dependent state and the different types of handicap.
Build a Life Project including the solutions step by step in the victim’s life
Manage & Control the suppliers (Implementation, bills… )
Offer a Regular Quality control
Châtillon – 21/07/2009 - classification : CONFIDENTIEL ALBATROS for AXA Moovie Madrid 11/11/10 CONFIDENTIEL
Madrid 11/11/10 CONFIDENTIEL Before the Albatros Scheme
Before the Albatross scheme , in case of serious bodily injury, AXA waited for the status of the person to be consolidated prior to discuss of a financial compensation (capital or annuity). It could take from a few months to 3 or 7 years.
Results for AXA :
Impact on the brand image and awareness
Paying blind without services
We have developed for AXA France , an innovative approach for disability persons after a serious bodily injury under the name : “The Albatros scheme”
Third step : After the agreement of the victim , his family and AXA on the life plan and development of housing, we proceed to these adaptations and we organise the home care services at the expense of AXA
Fourth step : When the victim leaves the hospital, all the services are initialized at home and we follow the situation day after day and proceed to the necessary changes
Case Management suppliers Assistance / Care Medical Rehabilitation Gain Autonomy Social Rehabilitation Back to social life Vocational Rehabilitation Back to work Home assistance (pets, gardening..) Professional coaching Temporary Permanent Medical Assessment Medical experts Driving aids Home Architects House equipment and adaptation Social coaching Network of specialized homes Physiotherapists Medical equipment Babysitting Housekeeping Home nurse Transport Training centers Psychologists Recruiting centers Schools Rehabilitation clinics * Intern AXA Home architects Medical experts Sport’s coaching Madrid 11/11/10 CONFIDENTIEL
Madrid 11/11/10 CONFIDENTIEL Albatros Scheme : results for AXA
Results for AXA :
From October 2006 to October 2010, over 500 cases have been managed by AXA Assistance under this innovative approach for various entities of AXA in France.
The felt of the victims and of their families is very good concerning the Albatross scheme : > 95% of satisfaction
Significant reduction of costs under Albatros Scheme
AXA is the only insurer to have such an elaborated answer