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  • 1. Meridian Corporate Style Programme Terms and Conditions valid from 01 November 2005 0. General The Meridian Corporate Style Programme is a loyalty programme operated by AeroSvit – Ukrainian Airlines (hereinafter AeroSvit). All benefits that AeroSvit offers in the Meridian Corporate Style Programme are conditioned upon your compliance with these Membership Terms and Conditions, all terms and conditions of AeroSvit's contract of carriage, AeroSvit's fare rules, and all other applicable AeroSvit rules and regulations. These rules are subject to change at any time. Unless otherwise stated, the current rules in effect at the time of your travel, request for a benefit, or other transaction will govern that transaction. AeroSvit reserves the right to use partner companies in specific countries as joint operators of the programme. Meridian Corporate Style Programme offers an opportunity to earn and redeem miles with various participating service providers (airlines, hotels, car rental firms, banks, restaurants etc.). Please check back frequently for Programme updates or rule changes. 4. Programme Membership 1.6. Commencement and termination of Membership Meridian Corporate Style Programme membership is free of charge. AeroSvit's Meridian Corporate Style Programme is open to corporations, associations, legal entities and other groups in any country that has not prohibited participation in loyalty Programmes.. Corporate Mileage Minimum - hereinafter CMM - minimum value of miles company has to earn within the period of one year. To become a member of Meridian Corporate Style Programme a company has to perform following documents: filled out and signed Application Form, containing the signature of the responsible person and the stamp verifying that all employees got acquainted with the Rules and Conditions of Meridian Corporate Style Programme. flight documents for the previous year confirming that company can earn CMM by flight activity (on AeroSvit demand) The minimum number of employees – members of Meridian Corporate Style Programme for one company is permitted to be 2 persons. Maximum number is permitted to be 10 persons. Each company - Meridian Corporate Style Programme member - may terminate its membership by writing an application for membership’s termination to the Meridian Service Team (Meridian Corporate Style Programme , 9/2, #7a V.Vasylkivska Str.., 01004, Kyiv, Ukraine). Such a written application should contain its card number, name, date of membership termination, signature of the responsible person and the stamp. 1.7. Personal Identification Number Each company receives a PIN for personal identification, e.g. when ordering awards or checking the online account balance. To avoid misuse, a company must ensure that the PIN is not disclosed to unauthorized third parties. A company is responsible for the selection and use of Its PIN and for maintaining the confidentiality of Its PIN. A company may not divulge Its PIN to anyone. If It does, It is solely responsible for any actions that person takes with Its PIN, including, without limitation any transactions in Its account, any violations of the Meridian Corporate Style Programme rules. AeroSvit shall have no liability for losses resulting from unauthorized access to, or use of, member’s PIN. AeroSvit Ukrainian Airlines 2005
  • 2. Meridian Corporate Style Programme Terms and Conditions valid from 01 November 2005 5. Miles 2.1. General Miles form the basic unit of all calculations to reward Meridian Corporate Style members for their loyalty and trust to AeroSvit. No bonus miles or miles under other Programmes may be converted into Meridian Corporate Style Programme miles, unless Meridian Corporate Style Programme has reached an agreement with the other issuing Programme operator concerned. Miles and the mileage accounts are non-transferable, and no refund is possible. 2.2. Account balance Members may check their current account balance at any Meridian Service Center or via their personal online service by entering their Meridian Corporate Style card number, last name and PIN on www.AeroSvit.com . 2.3. Mileage accrual Miles earned by all employees indicated in company’s membership application will be accumulated on the common account of the company. The number of such account is given to a company by Meridian Service Center Meridian Corporate Style Programme provides an individual incentive factor – mileage percentage (0 – 100%) which is fixed by the head of the company for the purpose of individual encouragement of employees for their past services. That percentage goes on the employee’s private sub account thus he/she will be able to order awards by himself/herself. Meridian Corporate Style Programme also offers mileage accrual with specified partner companies. Since Meridian Corporate Style Programme has no direct control over these companies, neither AeroSvit nor the joint operator concerned may be held responsible for availability of services provided by partner companies (e.g. flights, hotel stays, rental cars) and for proper performance of any contracts. 2.3.1. Flights Miles are credited to the corporate's account for each actually flown segment of a fully paid scheduled flight by AeroSvit or by a Meridian Corporate Style Programme partner company. The number of miles credited for direct flights depends on the distance between point of departure and destination, as indicated on the ticket, on separately announced minimum miles or on fixed rates announced in the Meridian Corporate Style Programme communication media. The mileage is multiplied by the booking class factor according to the flight class paid and indicated on the ticket. RBD eligible for Mileage Credit accrual C/D ×2 B/Y/M/W × 1,5 T/L/Q/S ×1 V/G/X/O/U/H/K/R × 0,5 Otherwise, the published minimum miles or fixed rates are credited. AeroSvit reserves the right to change the applicable multiplier and booking classes for the mileage credit AeroSvit Ukrainian Airlines 2005
  • 3. Meridian Corporate Style Programme Terms and Conditions valid from 01 November 2005 for certain destinations. Meridian Corporate Style Programme reserves the right at any time to deduct miles for a flight/service which has not been realized, or where mileage accrual evaluation does not apply, or where it is a discrepancy between what it was added and what should have been added to the Meridian Corporate Style member’s account. Miles for a particular flight/service may only be added once. In case where it is possible to include one flight/service into more marketing Programmes only one Programme must be chosen. 2.3.2. Hotels, Rental Cars Each company may earn a fixed number of miles when choosing the services of non-airline Meridian Corporate Style Programme partners. Miles are credited to the company’s corporate account for every paid stay or night at a Meridian Corporate Style Programme partner hotel, provided the booked hotel rate qualifies for mileage accrual at the time of conclusion of the contract for accommodation. The same applies to every paid rental of a vehicle with a Meridian Corporate Style Programme car rental partner, provided the booked rental car rate qualifies for mileage accrual at the time of conclusion of the contract of hire. The number of miles credited is announced separately. Two or more consecutive overnight stays are treated as "one stay". The same applies if a member checks in at the same hotel within one day of checking out. "One car rental" is defined as the rental of one vehicle for at least one day. 2.3.3. Other Ways to Earn Miles Other ways to earn miles and the relevant conditions are announced separately in the Meridian Corporate Style Programme communication media. 2.3.4. Exclusions from Mileage Credit Miles can not be earned on irregular flights (charters) and tickets endorsed with NO FFP/NO MILEAGE ACCRUAL. No miles are credited for certain booking or service classes, certain special and promotional fares, Industry Discount Tariffs (ID, IP, AD etc.), award services, free flights or services for which the member receives benefits under another bonus Programme. Certain other services may also be excluded from mileage accrual following a prior announcement in the Meridian Corporate Style Programme communication media. 2.3.5. Crediting Procedure Automatic crediting of miles to a company’s account is only possible after the actual flown regular AeroSvit flights provided that the employee of the member company quotes Meridian Corporate card number qualifying for miles accrual while making a reservation, check-in or purchasing a ticket. Mileage is not credited for unused, reimbursed, lapsed or unlawfully obtained documents (tickets, flight coupons). The same applies to other unused or refunded services that qualify for mileage accrual. For any reason it is recommended to a company to keep the flight documentation (passenger’s receipt and boarding pass) after each actual flight flown. 2.3.6. Retroactive crediting procedure Any claims for miles not automatically registered can be credited to the company's account within 2 months after commencement of a flight/service concerned. For this purpose, Meridian Service Center requires the complete documents: original/copy of passenger’s receipt plus original boarding passes for each segment flown, or original hotel or rental car invoice. The subsequent data checks and confirmation is to be proceeded within 14 days after the flight documentation received by Meridian Service Center, in case when original boarding passes are missing it takes 30 days. There is no guarantee from Airline’s side for crediting of miles for a flight claimed when both passenger’s receipt and boarding passes are missing. AeroSvit secures the right to keep all documentation received from the Meridian Corporate Style Programme member what is based on the reporting purpose for retroactive crediting miles. AeroSvit Ukrainian Airlines 2005
  • 4. Meridian Corporate Style Programme Terms and Conditions valid from 01 November 2005 2.4 Mileage redemption 2.4.2 General Corporate Mileage Minimum - hereinafter CMM - minimum value of miles a company has to earn within the period of 1 year. A company may redeem its miles and order awards as soon as its mileage account has reached the CMM for the first year of its membership. Any mileage not redeemed within 36 months of the date of accrual (date of flight, start of hotel stay, time of car rental) will be automatically cancelled. The transfer of awards is not provided by the Meridian Corporate Style Programme conditions The availability of awards may vary depending on date, season and destination. Specific awards may not always be available. Award offers and the specific number of miles required in each case are stated in the various Meridian Corporate Style Programme communication media. 2.4.3 Award Flights Award flights are available for scheduled flights operated by AeroSvit Should the airport of departure and the final destination be located in different award zones (open jaw flight), the higher award zone always applies and is used for mileage redemption. Example: Kiev – New York /12 AUG New York – Kiev – Moscow /20 AUG (The higher mileage value applies of New York – Kiev – Moscow leg for the entire award routing) The mileage redemption for an award flight is to be proceeded at the time of booking. Issue of the award flight ticket must be made within 72 hours after the reservation made. Otherwise, the booking will be cancelled. Rebooking (depending on availability and the terms and conditions applying to the award flight) is free of charge before issue of the award flight ticket. Once the award ticket has been issued, rebooking is subject to a penalty charge, wherever this is permitted by the terms and conditions applying to the award flight concerned. 2.4.4 Upgrade Awards On scheduled flights operated by AeroSvit, one-way upgrades to the next higher class of service are available per point-to-point connection (segment) as an award, provided that a fully-paid ticket exists .Certain tariffs, booking classes and group bookings may be excluded from upgrades, this being subject to prior separate announcement in the Meridian Corporate Style Programme communication media. In the event of an upgrade, the conditions of the original ticket remain in force. 2.4.5 Other Awards Other awards, their conditions and further ways to redeem miles will be announced separately in the Meridian Corporate Style Programme communication media. 2.4.6 Ordering Awards Awards may be ordered in case of indicated card number and PIN of the company - Meridian Corporate Style Programme member. The order must be placed either by telephone or online at least 5 working days prior to use of the award. Advance booking deadlines may vary due to local circumstances and can be queried by contacting the Meridian Service Center in advance. 2.4.7 Misuse AeroSvit Ukrainian Airlines 2005
  • 5. Meridian Corporate Style Programme Terms and Conditions valid from 01 November 2005 Sale, exchange, auction or any other kind of commercial transaction with third parties involving award documents is strictly prohibited and is classified below as “misuse”. In any case of misuse caused by a member’s fault, AeroSvit or a third party authorized by AeroSvit reserves the right to withhold or confiscate award documents, and to refuse to issue awards or honor mileage. 2.1. Mileage expiration Company - Meridian Corporate Style Programme member - may redeem miles and order awards as soon as its mileage account has reached the CMM within the first year of its membership. Any mileage not redeemed within 36 months of the date of accrual (date of flight, start of hotel stay, time of car rental) will be automatically cancelled. If Company interrupts its participation in the Programme without having reached the CMM its miles can’t be used or compensated or transferred into another account. Membership will be automatically terminated in case there is no movement on the account over the period of 48 months. 2.2. Taxes & service fees All additional costs such as taxes (e.g. airport taxes, security fees), surcharges (e.g. insurance surcharges) and service charges (e.g. rebooking fees) associated with the issue or use of an award will be borne by the company. 3 Meridian Corporate Style Cards Meridian Corporate Style Cards are the sole property of AeroSvit and must be returned to AeroSvit upon request. In case of any fraud from the company’s side, usage of expired or invalid cards AeroSvit staff is fully authorized to revoke such cards at any time. 3.1. Meridian «Corporate Premium Style» Card «Corporate Premium Style» Card will be issued for a company at AeroSvit discretion upon filling out a membership application form. 3.1.1 Corporate Mileage Minimum – (CMM) – 60 000 miles per year 3.1.2. Status validity and qualification period The validity of the Meridian Corporate Premium Style Card is 1year from the date of company’s registration in the System. The card validity will be automatically prolonged for the next year if a company earned (reconfirmed) within the card validity required CMM by flight activity on AeroSvit.. Membership with a Corporate Premium card will be automatically terminated in case a company hasn’t earned (reconfirmed) required CMM of 60,000 miles within the Card validity. 3.1.3 Benefits and privileges All benefits for Meridian Corporate Premium Cards Holders must correspond terms and conditions of operating airline or partner that provides services in terms of Meridian partnership cooperation. Please quote your Corporate Premium Card to AeroSvit staff in order to claim for special additional service. AeroSvit Ukrainian Airlines 2005
  • 6. Meridian Corporate Style Programme Terms and Conditions valid from 01 November 2005 3.2. Meridian «Corporate Elite Style Card» Each member company receives Corporate Elite card at AeroSvit’s discretion upon filling out a membership application.. 5.1.2 Corporate Mileage Minimum – (CMM) – 120 000 miles per year 5.1.3 Status validity and qualification period The Corporate Elite status is valid for 1 year The card validity will be automatically prolonged for the next year if a company earned (reconfirmed) within the Card validity required CMM of 120,000 miles by flight activity on AeroSvit. A company will receive Corporate Premium card for the next year in case it hasn’t earned the required CMM of 120,000 miles within the Card validity but earned a CMM of 60,000 miles. Membership with a Corporate Elite card will be automatically terminated in case a company hasn’t earned (reconfirmed) required CMM of 120,000 miles and hasn’t either earned a CMM of 60,000 miles within the Card validity. 3.2.3. Benefits and privileges All benefits for Meridian Corporate Elite Cards Holders must correspond terms and conditions of operating airline or partner that provides services in terms of Meridian partnership cooperation. Please quote your Corporate Elite Card to AeroSvit staff in order to claim for special additional service. 4. “M-CAP” flight awards M-CAP award tickets are regular free flight awards. Maximum number of flight coupons - 6. Transfers and stopovers are permitted. 5.1. Booking conditions M-CAPflight awards are subject to the special service class availability and may be booked only via any representative office of AeroSvit, Meridian Service Center for certain regular flight operated by AeroSvit. If airports of departure for outbound and return flights are located in different award zones (open jaw flights), the higher award zone always applies. Example: Kiev – New York /12 AUG New York – Kiev – Moscow /20 AUG (The higher mileage value applies of New York – Kiev – Moscow leg for the entire award routing) There is no minimum stay requirement for M-CAP flight award. The refund of miles redeemed for fully unused M-CAP award ticket is possible on a company’s account if the refund was requested within its ticket validity with a penalty of 7000 miles. 4.2. Payment in miles The number of miles required for your M-CAP flight award is based on round-trip travel, the selected award zone, and the desired class of service. If you only use part of a round-trip for your M-CAP flight award, miles for unused segments will not be credited back to your company account. AeroSvit Ukrainian Airlines 2005
  • 7. Meridian Corporate Style Programme Terms and Conditions valid from 01 November 2005 4.3. Advance booking deadlines and ticket validity M-CAP flight awards must be booked at least 5 business days prior to your planned departure date. Ticket validity is 12 months from the date of commencement of travel. 4.4. Rebooking Members can change or cancel the dates or flight times of his/her M-CAP flight award for a change fee of USD 50. For Corporate Elite members rebooking of M-CAP flight award is free of charge. Rerouting is possible within the same award zone at USD 50 for all Members. Other routing changes are not permitted for all members. 5. Upgrade awards With Meridian Corporate Style Programme upgrade awards a company can redeem its miles for a business class upgrade on flights, operated by AeroSvit. All Terms & Conditions of the original paid ticket shall still apply. 5.1.Booking conditions An award upgrade can be paid with miles added to an economy class (Y,M,B for international flights and Y,M,B,T,V for domestic flights) full fare ticket which was purchased by a member. An upgrade is valid on AeroSvit regular flights and must be reserved by any AeroSvit representative office or via Meridian Service Center at least 5 days before departure. An award upgrade on a waiting list is not permitted. An upgrade award is only valid per flight segment. In case of upgrading whole outbound/inbound flight with a transfer in Kiev, 100% of the miles corresponding to the longer part of the flight segment will be deducted from a company’s account. Upgrade validity is 12 months from the date of issue. 5.2. Advance booking deadlines, rebooking, and payment Members can change or cancel the dates or flight times of his/her upgrade award for a change fee of USD 50. For Corporate Elite members rebooking of upgrade award is free of charge. Rerouting is possible within the same award zone at USD 50 for all Members. 6. Miscellaneous 6.1. Notice of Termination, Suspension, Exclusion from Membership A company may give written notice at any time to terminate the contract without observing a period of notice. AeroSvit reserves the right to cancel the Meridian Corporate Style Programme at any time or replace it with another Programme and to duly terminate the membership contracts. In the cases mentioned above, AeroSvit reserves the right to cancel the company’s account without any prior notice that is subject to items 1.1. AeroSvit also reserves the right to freeze an account in the case of any objective suspicions of material cause during the time required to properly investigate the facts. No claims shall be asserted by the company against such freezing of an account. AeroSvit Ukrainian Airlines 2005
  • 8. Meridian Corporate Style Programme Terms and Conditions valid from 01 November 2005 6.2. Data For marketing, advertising or promotional purposes, company’s data may be used by AeroSvit or be transmitted to Meridian Corporate Style Programme partner companies. 5.1. Changes to the Programme AeroSvit, acting in good faith, reserves the right to alter or amend the membership Terms and Conditions, the awards, award scales or any other Meridian Corporate Style Programme procedures described in the Programme documents at any time, wherever such changes are considered necessary. Members shall be notified by e-mail of any changes or amendments to these Terms and Conditions. Such changes and amendments are considered approved if the company continues to use its Meridian Corporate Style Programme customer number, or if no written objection is filed within one month of notification. If a company rejects the Programme changes, membership may be duly terminated pursuant to item 6.1. of the Terms & Conditions. AeroSvit Ukrainian Airlines 2005