From Wikipedia, the free encyclopedia
Business correspondence is the communication or exchange of information in a written format for the
process of business activities.Business correspondence can take place between organizations, within
organizations or between the customers and the organization.The correspondence is generally of widely
accepted formats that are followed universally.
1 Need for written communication
2 Types of Business correspondence
2.1 Business letters
Need for written communication
1. Maintaining a proper relationship.
2. Serves as evidence.
3. Create and maintain goodwill.
4. Inexpensive and convenient.
5. Formal communication.
6. Independent of interpersonal skills.
Types of Business correspondence
Business letters are the most formal method of communication following specific formats. They are
addressed to a particular person or organization. A good business letter follows the seven C's
of communication. The different types of business letters used based on their context are as follows,
1. Letters of enquiry
2. Letters of claim/complaints
3. Letters of application
4. Letters of approval/dismissal
5. Letters of recommendations
6. Letters of sales.
Official letters can be handwritten or printed. Modernisation has led to the usage of new means of business
correspondence such as E-mail and Fax.
Email is the least formal method of business communication.It is the most widely used method of written
communication usually done in a conversational style.
Memorandum is a document used for internal communication within an organization.Memo may be drafted
by management and addressed to other employees.
Jump up^ Merriam-Webster's guide to business correspondence. Springfield, Mass.: MerriamWebster. 1993. ISBN 0-87779-131-7.
Jump up^ Thomas, L. Sue Baugh; Maridell Fryar; David A. (1996). How to write first-class business
correspondence : the handbook for business writing (1996 printing. ed.). Lincolnwood, Ill: NTC Publ.
Group. ISBN 0-8442-3405-2.
Jump up^ McLean, Scott (2010). Business communication for success. Nyack, NY: Flat World
Knowledge. ISBN 978-0-9823618-5-6.