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2nd Generation I.T. Service Catalogues

by Business Analyst, Project Manager, and Coach at Advicio on Feb 19, 2012

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IT service engineering – our term for the systematic approach to developing IT services – is fast becoming a core competence of IT service providers. The reason is simple enough: professionally ...

IT service engineering – our term for the systematic approach to developing IT services – is fast becoming a core competence of IT service providers. The reason is simple enough: professionally engineered service products are the only ones which stand a chance on the market and can win the acceptance of consumers. The challenge of IT service engineering is to specify IT services such that consumers and providers all have a clear understanding of what the services actually comprise.

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2nd Generation I.T. Service Catalogues 2nd Generation I.T. Service Catalogues Presentation Transcript