NBU Employee Handbook And Policies
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Employee Handbook for Northern Border University in Ar’ar, Saudi Arabia

Employee Handbook for Northern Border University in Ar’ar, Saudi Arabia

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NBU Employee Handbook And Policies Document Transcript

  • 1.                                                                                                                                                         Employee  Handbook  and  Policies   Northern  Border  University   Ar’ar,  Saudi  Arabia   2011-­‐2012         Written  By   Andrew  Dullock  MA   Project  Manager:  Northern  Border  University   Aref  Al-­‐Bakr      
  • 2. Table  of  Contents  Introduction/About  the  Company   3  Ar’ar,  Saudi  Arabia   4  About  the  Kingdom  of  Saudi  Arabia   5  Employee  Handbook:  Hours  of  Operation/Work  Schedules   9  Team  Building/Cohesiveness   9  Attendance  Policy   9  Leave  of  Absence   9  Pay  and  Compensation   10  Overtime   10  Holidays   10  Vacation   11  Personal  Days   11  Sick  Days   11  Health  Benefits   11  Termination   11  Non-­Compete   12  Safety  Policy   12  Workplace  Security  Policy   12  Dress  Code  Policy   12  Smoking  Policy   13  Cancellation  of  Classes   13  Reprimands/Student  Behavior   13  Schedule  Change   13  Transportation   13  Contact  Information   14   2    
  • 3. Introduction    Welcome  to  Education  Experts.  This  handbook  was  developed  to  provide  you  with  an  information  resource  for  common  questions  and  concerns.  If  you  have  questions  or  concerns  about  the  policies  outlined  here,  you  should  contact  your  manager  or  Human  Resources.    The  policies  stated  in  this  handbook  are  subject  to  change  at  any  time  at  the  sole  discretion  of  the  Company.  From  time  to  time,  you  may  receive  updated  information  regarding  any  changes  in  policy.  The  contents  of  this  handbook  are  not  intended  to  create  a  contract  or  agreement  between  the  Company  and  you.  For  all  employees  in  a  contractual,  you  should  refer  to  the  agreement  which  governs  your  terms  and  conditions  of  employment.    There  are  specific  procedures  for  many  of  the  general  policies  stated  in  the  handbook.  Please  direct  any  questions  to  your  manager,  department  head,  or  to  Human  Resources.    About  the  Company    Education  Experts  is  a  national  company  that  strives  to  advance  institutions  and  individuals  with  endless  willingness  and  ambition  as  they  proceed  in  a  knowledge  era  that  does  not  compromise  on  high  quality  and  professionalism  standards.    The  company  works  in  the  production  and  spread  of  specialized  knowledge  through:  Education  and  training  for  individuals  and  institutions,  operating  and  improving  educational  and  training  facilities,  conducting  studies  and  research  and  providing  specialized  counseling,  organizing  conferences,  seminars,  and  specialized  gatherings.  The  Company’s  mission  is  to  spare  no  efforts  to  equip  individuals  and  institutions  with  educational,  training  and  counseling  services  and  to  operate  and  improve  related  facilities  to  efficiently  contribute  to  the  sustainable  societal  development,  armed  with  professional  experts  and  strategic  partnerships  that  activate  the  latest  internationally  accredited  criteria,  technologies  and  models    The  Company  vision  is  an  unprecedented  professionalism  in  the  building  of  a  knowledgeable  society.     3    
  • 4. The  Company’s  goals  include:  improving  the  operational  competence  of  the  human  and  material  resources  in  accordance  with  the  market  needs  and  beneficiaries’  satisfaction,  building  and  investing  in  effective  information  systems  that  participate  in  developing  outcomes  with  added  value,  creating  and  enhancing  outcomes  helpful  in  diversifying  investment  opportunities,  initiating  and  consolidating  creativity  supporting  strategic  partnerships,  taking  the  initiative  in  the  provision  of  community  service  programs,  inculcating  the  spirit  of  teamwork  among  co-­‐workers  to  deepen  the  feeling  of  institutional  loyalty    Ar’ar,  Saudi  Arabia    Ar’ar  city  is  located  in  the  northern  region  about  50  Km  from  the  Iraqi  border  at  an  elevation  of  1,854  feet  (565  meters).  Arʿar  was  settled  in  the  early  1950s.  Semi  nomadic  people  were  attracted  by  water  made  available  around  the  Trans  Arabian  Pipeline.  Agriculture  and  livestock  are  the  main  economic  activities.  Crops  include  alfalfa,  dates,  fruits,  and  vegetables.    Arʿar  has  a  technical  institute,  a  hospital,  and  an  airport.  the  estimated  current  population  is  145,237.    The  regions  population  receives  health  care  and  preventive  treatment,  through  a  number  of  health  institutions  equipped  with  modern  machinery  and  qualified  personnel.    The  town  of  Arar  is  the  regional  headquarters  of  the  northern  border  region.  Arar  is  the  crossing  point  for  many  of  the  Iraqi  pilgrims  entering  the  Kingdom  to  perform  Hajj.    It  is  approximately  1,100  kilometers  from  the  city  of  Riyadh.    Ar’ar  has  hot  summers  with  mild  nights.    It  is  very  cold  in  the  winter  and  winter  temperatures  drop  below  zero,  however,  rarely  it  snows.      In  2008,  Northern  Border  University  was  founded.    It  is  a  Saudi  university  that  consists  of  degrees  in  Science,  Education  and  the  Arts.  Several  colleges  in  the  provinces  of  Rafha  and  Tarif  came  together  to  form  the  University.  Recently  many  academic  disciplines  have  been  established  including:  the  university  of  science,  medical  sciences,  Pharmacy,  Social  Sciences,  Engineering,  and  Computer  Science.      As  of  today,  work  is  still  in  progress  expanding  the  campus  in  hopes  to  offering  more  disciplines’.   4    
  • 5. About  Saudi  Arabia      History: Saudi  Arabia  is  known  as  the  birthplace  of  Islam.  Islam  obliges  all  Muslims  to  make  the  Hajj,  or  pilgrimage  to  Makkah,  at  least  once  during  their  lifetime  if  they  are  able  to  do  so.  The  country  adheres  to  a  strict  interpretation  of  Islamic  religious  law  (Sharia).  Men  and  women  are  not  permitted  to  attend  public  events  together  and  are  segregated  in  the  work  place.      Most  Saudis  are  ethnically  Arab.  Some  are  of  mixed  ethnic  origin  and  are  descended  from  Turks,  Iranians,  Indonesians,  Indians,  Africans,  and  others,  most  of  who  immigrated  as  pilgrims  and  reside  in  the  Hijaz  region  along  the  Red  Sea  coast.  Many  Arabs  from  nearby  countries  are  employed  in  the  kingdom.  There  also  are  significant  numbers  of  expatriate  workers  from  the  States,  Europe  and  some  of  the  far  Eastern  countries    The  Saudi  state  began  in  central  Arabia  in  about  1750.  A  local  ruler,  Muhammad  bin  Saud,  joined  forces  with  an  Islamic  reformer,  Muhammad  Abd  Al-­‐Wahhab,  to  create  a  new  political  entity.  Over  the  next  150  years,  the  fortunes  of  the  Saud  family  rose  and  fell  several  times  as  Saudi  rulers  contended  with  Egypt,  the  Ottoman  Empire,  and  other  Arabian  families  for  control  on  the  peninsula.  The  modern  Saudi  state  was  founded  by  the  late  King  Abdul  Aziz  Al-­‐Saud  (known  internationally  as  Ibn  Saud).  In  1902,  Abdul  Aziz  recaptured  Riyadh,  the  Al-­‐Saud  dynastys  ancestral  capital,  from  the  rival  Al-­‐Rashid  family.   5    
  • 6. Continuing  his  conquests,  Abdul  Aziz  subdued  Al-­‐Hasa,  the  rest  of  Nejd,  and  the  Hijaz  between  1913  and  1926.  In  1932,  these  regions  were  unified  as  the  Kingdom  of  Saudi  Arabia.      Boundaries  with  Jordan,  Iraq,  and  Kuwait  were  established  by  a  series  of  treaties  negotiated  in  the  1920s,  with  two  "neutral  zones"-­‐-­‐one  with  Iraq  and  the  other  with  Kuwait-­‐-­‐created.  The  Saudi-­‐Kuwaiti  neutral  zone  was  administratively  partitioned  in  1971,  with  each  state  continuing  to  share  the  petroleum  resources  of  the  former  zone  equally.  Tentative  agreement  on  the  partition  of  the  Saudi-­‐Iraqi  neutral  zone  was  reached  in  1981,  and  partition  was  finalized  by  1983.  The  countrys  southern  boundary  with  Yemen  was  partially  defined  by  the  1934  Treaty  of  Taif,  which  ended  a  brief  border  war  between  the  two  states.  It  remains  undefined  in  many  areas.  The  border  between  Saudi  Arabia  and  the  United  Arab  Emirates  was  agreed  upon  in  1974.  Boundary  differences  with  Qatar  remained  unresolved.    Climate:  Hot  and  dry  conditions  are  typical  of  most  of  the  country,  although  the  Asir  highlands  in  the  southwest  can  be  relatively  cold  and  moist.  In  summer,  daytime  temperatures  exceed  40  degrees  C  in  most  parts  of  the  Peninsula,  with  lower  areas  balanced  by  higher  humidity.  Most  hotels,  shops  and  restaurants  are  air-­‐conditioned.  The  cooler  months  from  November  to  April  are  very  pleasant,  although  in  Riyadh  and  higher  elevations  the  temperature  may  fall  at  night  to  zero  or  even  slightly  lower.  Language:  The  official  language  of  the  Kingdom  is  Arabic,  although  English  is  widely  understood  in  hotels,  department  stores  and  business  circles,  and  in  many  places  connected  with  tourism.  English  and  other  foreign-­‐language  newspapers  and  magazines  are  widely  available,  and  international  radio  and  satellite  TV  programs  are  also  received  in  a  variety  of  languages.  English  can  also  be  seen  in  some  advertisement  and  on  most  highway  signs.  Dress:  The  religion  and  customs  of  Saudi  Arabia  dictate  conservative  dress  for  both  men  and  women.  Any  depiction  of  religious  signs  or  symbols  on  clothing  in  public  is  strictly  prohibited.    Foreigners  are  given  some  leeway  in  the  matter  of  dress,  but  they  are  expected  to  follow  local  customs,  particularly  in  public  places.  As  a  general  rule,  foreign  men  should  wear  long  trousers  and  shirts  that  cover  the  upper  torso.  Foreign   6    
  • 7. women  should  wear  loose  fitting  skirts  with  hemlines  well  below  the  knee.  Sleeves  should  be  at  least  elbow  length  and  the  neckline  modest.    The  best  fashion  guideline  is  "conceal  rather  than  reveal".  Teenagers  are  also  required  to  dress  modestly  in  public  places.  Jeans  should  not  be  tight  fitting  and  low  necks  and  tank  tops  are  not  recommended.  Shorts  and  bathing  suits  should  not  be  worn  in  public.  Whatever  job  or  social  status,  Saudi  men  wear  the  traditional  dress  called  a  thobe.  Wearing  the  thobe  expresses  equality  and  is  also  perfectly  suited  to  the  hot  Saudi  climate.  During  warm  and  hot  weather,  Saudi  men  and  boys  wear  white  thobes.  During  the  cool  weather,  wool  thobes  in  dark  colors  are  not  uncommon.  At  special  times,  men  often  wear  a  bisht  or  mishlah  over  the  thobe.  These  are  long  white,  brown  or  black  cloaks  trimmed  in  gold.    A  mans  headdress  consists  of  three  things:  the  tagia,  a  small  white  cap  that  keeps  the  gutra  from  slipping  off  the  head;  the  gutra  itself,  which  is  a  large  square  of  cloth;  and  the  igal,  a  doubled  black  cord  that  holds  the  gutra  in  place.  Some  men  may  choose  not  to  wear  the  igal.  The  gutra  is  usually  made  of  cotton  and  traditionally  Saudis  wear  either  a  white  one  or  a  red  and  white  checked  one.  The  gutra  is  worn  folded  into  a  triangle  and  centered  on  the  head.    When  a  Saudi  woman  appears  in  public,  she  normally  wears  a  voluminous  black  cloak  called  an  abayah,  a  scarf  covering  her  hair  and  a  full-­‐face  veil.  There  are  varying  opinions  regarding  the  wearing  of  the  abayah  and  the  veil;  however,  Saudi  women  cover  themselves  in  public  and  in  the  presence  of  men  who  are  not  close  relatives.    Womens  fashions  do  not  stop  with  the  abayah  though  if  you  are  a  male  that  is  all  you  are  likely  to  see.  Beneath  the  black  cloak,  Saudi  women  enjoy  fashionable  clothing  and  take  great  pride  in  their  appearance.  They  enjoy  bright  colors  and  lavish  material.  Non-­‐Muslim  women  living  in  Saudi  Arabia  often  wear  the  abayah  as  a  sign  of  respect  for  local  customs.  Business  Hours:  Government  offices  are  open  Saturday  through  Wednesday  from  7:30  a.m.,  to  2:30  p.m.  The  official  weekend  holiday  for  the  government  and  some  private  businesses  is  Thursday  and  Friday.  Private  business  working  hours  vary  but  are  generally  from  7:30  or  8:00  a.m.  to  noon  and  from  3:30  or  4:00  p.m.  until  7:00  or  8:00  p.m.  General  banking  hours  are  from  9:00  a.m.  until  4:30  p.m.   7    
  • 8. Markets  and  shops  are  open  from  9:30  a.m.  until  12:30  p.m.,  and  from  around  4:00  p.m.  until  10:00  p.m.  During  the  month  of  "Ramadan",  working  hours  are  reduced.  Shops  and  Governmental  Offices  usually  open  late  evenings  during  the  month  of  Ramadan.  Religion:  Freedom  of  Religion  does  not  exist.  Islam  is  the  official  religion,  and  all  citizens  must  be  Muslims.  The  Government  prohibits  the  public  practice  of  other  religions.  Private  worship  by  non-­‐Muslims  is  permitted.    The  Government  has  declared  the  Islamic  holy  book  the  Koran,  and  the  Sunna  (tradition)  of  the  Prophet  Muhammad,  to  be  the  countrys  Constitution.  The  Government  bases  its  legitimacy  on  governance  according  to  the  precepts  of  a  rigorously  conservative  form  of  Islam.  Neither  the  Government  nor  society  in  general  accepts  the  concept  of  separation  of  religion  and  state.    Conversion  by  a  Muslim  to  another  religion  is  considered  apostasy.  Public  apostasy  is  a  crime  under  Sharia  (Islamic  law)  and  punishable  by  death.    Islamic  practice  generally  is  limited  to  that  of  the  Wahabi  order,  which  adheres  to  the  Hanbali  school  of  the  Sunni  branch  of  Islam  as  interpreted  by  Muhammad  Ibn  Abd  Al-­‐Wahab,  an  18th  century  religious  reformer.  Practices  contrary  to  this  interpretation,  such  as  visits  to  the  tombs  of  renowned  Muslims,  are  discouraged.    The  Shia  Muslim  minority  (roughly  800,000  of  nearly  14  million  citizens)  lives  mostly  in  the  Eastern  Province,  where  it  constitutes  about  one-­‐third  of  the  population.               8    
  • 9. Employee  Handbook  Hours  of  Operation/Work  Schedules    The  office  is  open  from  7:30  am  until  5:00  pm.    Certain  employees  may  be  assigned  to  different  work  schedules  and/or  shifts  outside  of  normal  office  hours.  If  an  employee  must  be  outside  of  the  office  for  non-­‐business  related  reasons  during  their  normal  work  schedule,  they  should  inform  their  manager.    Team  Building/Cohesiveness    The  Company  is  committed  to  creating  a  work  environment  where  the  needs  of  our  students,  employees,  and  the  Company  are  balanced.  Therefore,  the  Company  tries  to  be  flexible  in  its  approach  to  work  styles  and  location.  Arrangements  may  be  made  on  an  “as  needed  basis”  or  set  up  on  a  regular  schedule.  In  either  case,  employees  are  encouraged  to  spend  time  working  in  the  office  whenever  possible.  This  allows  employees  to  be  accessible  to  students  and  creates  a  sense  of  consistency  and  collaboration  among  work  teams.    Attendance  Policy  Regular  attendance  is  essential  to  the  Company’s  efficient  operation  and  is  a  necessary  condition  of  employment.  When  employees  are  absent,  schedules  and  commitments  fall  behind,  and  other  employees  must  assume  added  workloads.    Employees  are  expected  to  report  to  work  as  scheduled  and  on  time.  If  it  is  impossible  to  report  for  work  as  scheduled,  employees  must  call  their  manager  before  their  starting  time.  If  your  manager  is  unavailable,  a  voice  message  should  be  left.  If  the  absence  is  to  continue  beyond  the  first  day,  the  employee  must  notify  their  manager  on  a  daily  basis  unless  otherwise  arranged.  Calling  in  is  the  responsibility  of  every  employee  who  is  absent.  Absence  for  three  consecutive  workdays  without  notifying  the  manager  is  considered  a  voluntary  termination.    Leave  of  Absence    Employees  are  eligible  to  apply  for  an  unpaid  leave  of  absence  if  they  have  been  a  regular  employee  of  the  Company  for  at  least  one  year  and  scheduled  to  work  20  hours  or  more  a  week.  The  employee’s  manager   9    
  • 10. will  make  a  decision  on  the  leave  request.  The  request  for  leave  will  be  reviewed  based  on  the  reason  for  the  request,  previous  attendance  record,  previous  leave  requests  and  the  impact  the  absence  will  have  on  the  Company.    Authorized  leaves  for  illness  or  disability  begin  after  employees  have  exhausted  accrued  sick  leave,  vacation  and  personal  holiday  time.  A  personal  leave  of  absence,  if  granted,  begins  after  vacation  and  personal  holiday  time  have  been  used.    Human  Resources  can  provide  employees  with  which  benefits,  in  addition  to  retained  seniority,  can  be  continued  during  the  leave.  If  an  employee  wishes  to  continue  benefits,  it  must  arrange  for  directly  with  Human  Resources.    If  the  request  for  leave  of  absence  for  personal  reasons,  the  employee’s  manager,  with  the  advice  of  Human  Resources,  will  decide  whether  the  current  position  will  be  held  open,  or  if  a  position  will  be  made  available  upon  the  employees  return  from  leave.    Pay  and  Compensation    Employees  are  paid  on  the  last  day  of  each  month.    New  employees  will  be  subjected  to  a  pro-­‐rated  salary  and  will  be  paid  upon  completing  one  full  month  of  work.    Overtime    Employees  are  eligible  to  receive  overtime  pay  if  they  work  more  than  30  contact  hours  in  a  given  week.  Holiday,  vacation,  and  sick  time  are  not  included  in  hours  used  to  determine  overtime  eligibility.  Overtime  pay  equals  1.5  times  the  employee’s  regular  hourly  rate.    Holidays    The  main  public  holidays  are  the  religious  festivals  of  Eid  al-­‐Fitr  (End  of  Ramadan)  and  Eid  al-­‐Adha  (Feast  of  the  Sacrifice),  when  government  offices,  educational  institutions  and  some  businesses  close  for  five  to  ten  days,  and  the  Saudi  National  Day  (Unification  of  the  Kingdom,  23  September  (1932))  as  well.  The  country’s  main  cultural  festival  is  Janadriya,  held  at  a  large  permanent  exhibition  site  about  30  km  northeast  of  Riyadh.   10    
  • 11. Vacation    All  full-­‐time  employees  are  eligible  for  vacation  pay.    Employees  are  entitled  to  a  paid  yearly  vacation  of  thirty  days  at  the  end  of  each  contractual  year  as  well  as  paid  official  holidays.    If  the  contractual  vacation  falls  outside  of  June,  July,  or  August,  the  employee  may  be  obliged  to  take  the  vacation  during  those  months.    All  vacations  require  approval  by  the  employer.  Employees  should  notify  their  manager  at  least  one  month  in  advance  of  taking  vacation  time.  All  vacation  requests  are  subject  to  manager  approval.  In  addition,  employees  should  directly  communicate  vacation  dates  to  co-­‐workers  to  ensure  students’  needs  are  met.    Personal  Days    Employees  are  not  eligible  for  paid  personal  days  per  calendar  year.    Sick  Days    Sick  days  are  not  provided  for  illness  of  the  employee,  their  spouse  or  children.  Employees  should  use  their  discretion  for  non-­‐illness  related  time  off.  All  full-­‐time  employees  will  be  subjected  to  receive  sick  days  according  to  the  following  schedule:    Employees  will  be  eligible  for  paid  sick  days  in  the  event  the  employee  produces  a  doctor’s  note  regarding  their  care  upon  returning  to  work.    Health  Benefits    Full-­‐time  employees,  their  spouses  and  eligible  dependent  children  are  eligible  for  health  benefits  on  the  first  day  of  the  month  following  30  days  of  continuous  employment.  For  health  benefits,  full-­‐time  employees  are  defined  as  regular  employees  who  work  exceed  30  hours  per  week.  Employees  should  consult  the  separate  materials  prepared  directly  by  the  Company’s  health  care  insurance  policies  for  details  of  the  plan.    Termination    Employees  who  voluntarily  resign  from  the  Company  are  asked  to  provide  at  least  two-­‐week  advance  notice  of  their  resignation  in  their  first  ninety  days,  and  thirty  days  advance  notice  after  completion  of   11    
  • 12. their  probationary  period.    This  notice  should  be  in  writing  and  should  briefly  state  the  reason  for  leaving  and  the  anticipated  last  day  of  work.    If  a  terminating  employee  is  eligible  for  any  incentive  compensation,  bonus,  and/or  awards,  they  must  be  actively  employed  on  the  date  the  compensation,  bonus  or  awards  are  presented  or  paid,  in  order  to  receive  the  compensation,  bonus  or  award.    Non-­Compete  The  employee  shall  not  work  for  any  other  competitive  company  or  perform  the  same  activity  performed  for  a  period  of  two  years  following  the  expiry  of  the  employees  contract  without  prior  written  consent.  Safety  Policy    The  Company  is  sincerely  interested  in  the  safety  and  well  being  of  our  employees.  The  Company  will  make  every  effort  to  keep  the  office  equipment  in  excellent  condition  and  make  sure  that  all  safety  devices  are  working  properly.    If,  in  spite  of  our  efforts  to  ensure  safe  working  conditions,  an  employee  has  an  accident  or  becomes  ill  on  the  job,  it  should  be  reported  to  the  manager  immediately.  They  will  see  that  prompt  medical  attention  is  provided.    Workplace  Security  Policy    The  Company  is  committed  to  maintain  a  safe  and  secure  workplace.  In  order  to  maintain  a  secure  work  environment,  the  company  strictly  prohibits  employees  and  visitors  from  bringing  any  harmful  item  on  Company  property.  In  addition,  all  visitors  are  asked  to  check  in  with  the  guard  at  the  front  gate.  Failure  to  comply  with  this  policy  will  result  in  disciplinary  action  up  to  and  including  termination.    Dress  Code  Policy    The  Company  maintains  a  professional  business-­‐working  environment.  All  employees  should  use  discretion  in  wearing  attire  that  is  inappropriate  for  the  office  and  customer  interaction.  Slacks,  shirts  must  have  collars  and  tucked  in  at  all  times,  ties  are  optional  for  males.    Please  verify  the  dress  code  with  your  school  on  special  circumstances.    Women  are  required  to  respect  the  culture  in  which  they  are  employed,   12    
  • 13. and  they  are  to  observe  conservative  dress  to  and  from  their  respected  workplace.    Smoking  Policy    The  Company  maintains  a  non-­‐smoking  policy  within  the  office.  Employees  should  smoke  only  in  those  areas  of  the  building  which  are  smoking  designated.    Cancellation  of  Class  Employees  must  use  their  discretion  in  the  event  that  cancellation  of  classes  is  warranted.    Circumstances  include:  weather,  no  attendance,  and/or  inoperable  conditions.  Reprimands/Student  Behavior  Employees  must  give  three  verbal  warnings  to  the  student  in  the  event  of  class  disruption,  inappropriate  language,  violence,  or  any  action  not  suitable  for  the  classroom  environment.    Following  the  third  verbal  warning  the  employee  may  direct  the  student  to  the  administration  for  further  punishment.  Schedule  Changes/Alterations  Employees  have  the  option  to  submit  a  schedule  change.    Schedule  changes  must  be  met  with  a  mutual  agreement  between  the  students  and  the  employee.    In  addition,  a  written  document  with  students’  signatures,  time  and  location  of  class,  and  employee  signature  must  be  submitted  to  the  administration  for  approval.  Transportation  Employees  will  be  given  a  transportation  schedule  after  approval  from  the  administration.             13