Npi retail case studies

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  • 1. Featured Clients: Moet Hennessey, KT Mobile, Procter & Gamble, Johnson & Johnson (Lifescan), Merck, Disney Mobile, ESPN Mobile Technologies Used: Oracle Retail Solutions, Siebel Retail, Siebel Call Center, SOA, Siebel Analytics, Integration with SAP/Microsoft/Cloud/Oracle systems Build a Retail Automation Program of your dreams for your Business at Fraction of the cost of market value Retail Case Studies
  • 2. www.nitaipartners.com; Confidential, All rights reserved; Copyright @2014; Nitai Partners Inc. Moet Hennessey 2 Problem Statement Restricted growth at the hands of antiquated or unconnected systems that don’t facilitate visibility, promote efficiency, or enable change across their retail business Solution by NPI Connect interactions by creating a unified experience across the store, web, mobile, and call center channels. Gain actionable insight to make smarter decisions across your business. Optimize operations to automate end to end processes, take advantage of economies of scale, and align the business around strategic customer-centric KPI’s. Technologies Used Service Oriented Architectures based Integration Technologies, Siebel Retail Merchandizing Operations Solution, Integration with Backend ERP / Legacy Systems, Avaya based CTI Integration
  • 3. www.nitaipartners.com; Confidential, All rights reserved; Copyright @2014; Nitai Partners Inc. Korea Telecom 3 Problem Statement Empowered, mobile, cross-channel customers have upped the competitive ante, forcing retailers to refine their formats, assortments, and pricing strategies just to maintain relevance and differentiation. Planning, Pricing, Promotions and Optimization in a changing Market Solution by NPI Unified single source of Information from Master Data Management perspective for Merchandise Financial Planning, Assortment Planning Category management, a collaborative process of strategic management of categories using roles, strategies, and tactics to differentiate your stores while maximizing sales and profit by satisfying more customer needs. Technologies Used Service Oriented Architectures based Integration Technologies, Siebel UCM (MDM Solution for Customers, Products, Suppliers), Shelf Management by Oracle, Siebel Pricing Management, Siebel Product Management. Integration with legacy systems
  • 4. www.nitaipartners.com; Confidential, All rights reserved; Copyright @2014; Nitai Partners Inc. Procter & Gamble 4 Problem Statement Unable to calculate profitabililty by Product Lines, Products, Territories, Employees, Time Solution by NPI Deployed Oracle Retail Data Model for cross-functional transaction storage, including retail applications, enterprise resource planning (ERP), and customer relationship management (CRM), and advanced analysis for a full range of retail subject areas, including Shrinkage, Space Utilization, PoS, Market Basket, Price Elasticity, Product Affinity Analysis and many other areas Technologies Used Oracle Retail Data Model (with all its features and integration), (MS SQL), SOA, Data Warehousing, Integration with SAP data model
  • 5. www.nitaipartners.com; Confidential, All rights reserved; Copyright @2014; Nitai Partners Inc. Lifescan 5 Problem Statement Unable to have a channel visibility, thereby affecting channel operations Solution by NPI Deployed Partner Relationship Management portal for 360 degree view of Partner Activities across the sales and Marketing spectrum Technologies Used PRM Solution, Integration with Legacy systems, System Conversion, Data Conversion, MS SQL Database
  • 6. www.nitaipartners.com; Confidential, All rights reserved; Copyright @2014; Nitai Partners Inc. Merck 6 Problem Statement Unable to launch the Scientific Leadership initiative without an organized Events & Marketing engine Engage Scientific leadership channel to promote drugs use across the spectrum Solution by NPI Developed an Events Management engine utilizing Siebel Events Management Module Developed a Marketing Management engine utilizing Siebel MRM Technologies Used Siebel MRM, Siebel Marketing Analytics, Siebel eMail Marketing Server, Siebel eMail Response Management, SOA, data warehousing
  • 7. www.nitaipartners.com; Confidential, All rights reserved; Copyright @2014; Nitai Partners Inc. Disney Mobile 7 Problem Statement Retail sales increase by offering Disney channels on cell phones Solution by NPI Deployed enterprise mobile platform through Integration to their Genesis billing platform and entertainment platform Technologies Used Siebel Integration, SOA, Custom Mobility Applications
  • 8. www.nitaipartners.com; Confidential, All rights reserved; Copyright @2014; Nitai Partners Inc. ESPN Mobile 8 Problem Statement Unable to integrate the billing and invoicing system with the retail sales; Inaccurate customer records Solution by NPI Deployed enterprise retail Integration platform for billing, invoicing and cross-sales; Deployed Siebel UCM solution for accuracy in billing Technologies Used Siebel Integration with Genesis, SOA, EAI, MDM (Customer)
  • 9. www.nitaipartners.com; Confidential, All rights reserved; Copyright @2014; Nitai Partners Inc. Call us for Consultation NOW !! 9 Phone & Fax • +1 855 879 2847 / 832-330-5035 • +1 855 874 2601 Web & Email • http://www.nitaipartners.com/contact • Email: reks@nitaipartners.com