Ch11 communication

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東吳大學心理學碩士班高等組織CH11

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Ch11 communication

  1. 1. CH11 Communication 製作人:心碩二 吳瑞珊 1
  2. 2. Agenda • Functions of Communication • The Communication Process • Direction of Communication • Interpersonal Communication • Organizational Communication • Choice of Communication Channel • Barriers to Effective Communication • Current Issues in Communication 2
  3. 3. Communication • No Group can exist without communication: the transference of meaning among its members. • Communication must include both the transference and the understanding of meaning 3
  4. 4. Functions of Communication • Control – authority、formal guidelines、informal communication • Motivation • Emotional Expression • Information 4
  5. 5. The Communication Process • Communication Process • Formal Channels – Established by an organization • Informal Channels – Individual choice 5
  6. 6. Direction of Communication • Downward – High level→lower level • Upward – Lower level→high level • Lateral – Same level to communicate 6
  7. 7. Interpersonal Communication • Oral Communication – Speed and feedback – Surfaces and passed • Written Communication – Tangible and verifiable – Time-consuming and no feedback • Nonverbal Communication 7
  8. 8. Organizational Communication-1 • Formal Small-Group Networks 8
  9. 9. Organizational Communication-2 • The Grapevine – It is not controlled by management – Perceived by most employee is more believable than formal communiques – Largely used to serve the self-interests of the people within it – Response grapevine situation • Important to us • Ambiguity • anxiety 9
  10. 10. Organizational Communication-3 • Computer-Aided Communication – E-Mail – Instant Messaging – Intranet and Extranet Links – Videoconferencing 10
  11. 11. Organizational Communication-4 • Knowledge Management – A process of organizing and distributing an organization’s collective wisdom so the right information gets to the right people at the right time. 11
  12. 12. Choice of Communication Channel • Communication channels 12
  13. 13. Barriers to Effective Communication • Filtering • Selective Perception • Information Overload • Emotions • Language • Communication Apprehension 13
  14. 14. Current Issues in Communication • Communication Barriers Between Women and Men – Men use talk to emphasize status, and women use it to create connection! • Silence as Communication • “Politically Correct” Communication 14
  15. 15. Current Issues in Communication • Cross-Culture Communication – Culture Barriers • Semantics • Word connotations • Tone difference • Different among perceptions – Culture Context • High/low-context cultureb – A Culture Guide 15
  16. 16. Thank you for your listening !! 16
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