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Does spending more on Adult Social 
Care result in higher “Social Care 
related Quality of Life” scores? 
Based on blog from Adrian Scaife http://blog.tunstall.com/does-spending-more- 
© Tunstall Healthcare (UK) Ltd. 2014 
on-adult-social-care-equal-better-quality-of-life/
• Intuitively expect higher expenditure on social care services to result 
in higher Quality of Life scores 
• Quality of Life scores are based on a survey of 60,000 people 
receiving social care services 
• Chart One shows contrary to expectations there appears to be no 
relationship between expenditure on services and Quality of Life for 
the Local Authorities who provide Social Care in England 
© Tunstall Healthcare (UK) Ltd. 2014
© Tunstall Healthcare (UK) Ltd. 2014
• Looking at Chart One there are an interesting group of authorities 
that appeared to have high quality of life score and low expenditure 
per head. This is better illustrated in Chart 2, following. 
• Authorities in the top left quadrant have higher quality of life (QoL) 
scores and lower spend per head when compared to the England 
average. 
• In effect these authorities could be described as delivering the most 
effective services per £1 spent. A somewhat crude and perhaps blunt 
measure of effectiveness… 
© Tunstall Healthcare (UK) Ltd. 2014
© Tunstall Healthcare (UK) Ltd. 2014
© Tunstall Healthcare (UK) Ltd. 2014
© Tunstall Healthcare (UK) Ltd. 2014
© Tunstall Healthcare (UK) Ltd. 2014
© Tunstall Healthcare (UK) Ltd. 2014
So who are the top performers? 
The big question that remains is how do these organisations 
ensure high levels of customer satisfaction while at the same 
time spending less per head on services and what can we 
learn? 
© Tunstall Healthcare (UK) Ltd. 2014
© Tunstall Healthcare (UK) Ltd. 2014 
UK Product Marketing Manager for Tunstall Healthcare(UK) Ltd and a founder member of Tunstall 
Advisory Services 
►Over the last 16 years Adrian has worked with Housing, Social and Health Care organisations 
►He has held a number of previous roles within Tunstall including Account Manager, Product 
Manager and Telecare Implementation Manager 
►Adrian has been involved in the development of telecare products and services from early 2000 
onwards. He launched the first solution to telecare enable sheltered and extra care housing sites. 
►He has an MSc. in Marketing and Product Management from the Cranfield Institute of Technology 
and a BSc. (Hons.) from Reading University 
Author

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Does spending more on adult social care mean better quality of life?

  • 1. Does spending more on Adult Social Care result in higher “Social Care related Quality of Life” scores? Based on blog from Adrian Scaife http://blog.tunstall.com/does-spending-more- © Tunstall Healthcare (UK) Ltd. 2014 on-adult-social-care-equal-better-quality-of-life/
  • 2. • Intuitively expect higher expenditure on social care services to result in higher Quality of Life scores • Quality of Life scores are based on a survey of 60,000 people receiving social care services • Chart One shows contrary to expectations there appears to be no relationship between expenditure on services and Quality of Life for the Local Authorities who provide Social Care in England © Tunstall Healthcare (UK) Ltd. 2014
  • 3. © Tunstall Healthcare (UK) Ltd. 2014
  • 4. • Looking at Chart One there are an interesting group of authorities that appeared to have high quality of life score and low expenditure per head. This is better illustrated in Chart 2, following. • Authorities in the top left quadrant have higher quality of life (QoL) scores and lower spend per head when compared to the England average. • In effect these authorities could be described as delivering the most effective services per £1 spent. A somewhat crude and perhaps blunt measure of effectiveness… © Tunstall Healthcare (UK) Ltd. 2014
  • 5. © Tunstall Healthcare (UK) Ltd. 2014
  • 6. © Tunstall Healthcare (UK) Ltd. 2014
  • 7. © Tunstall Healthcare (UK) Ltd. 2014
  • 8. © Tunstall Healthcare (UK) Ltd. 2014
  • 9. © Tunstall Healthcare (UK) Ltd. 2014
  • 10. So who are the top performers? The big question that remains is how do these organisations ensure high levels of customer satisfaction while at the same time spending less per head on services and what can we learn? © Tunstall Healthcare (UK) Ltd. 2014
  • 11. © Tunstall Healthcare (UK) Ltd. 2014 UK Product Marketing Manager for Tunstall Healthcare(UK) Ltd and a founder member of Tunstall Advisory Services ►Over the last 16 years Adrian has worked with Housing, Social and Health Care organisations ►He has held a number of previous roles within Tunstall including Account Manager, Product Manager and Telecare Implementation Manager ►Adrian has been involved in the development of telecare products and services from early 2000 onwards. He launched the first solution to telecare enable sheltered and extra care housing sites. ►He has an MSc. in Marketing and Product Management from the Cranfield Institute of Technology and a BSc. (Hons.) from Reading University Author

Editor's Notes

  1. Chart 1, above, plots each authority against the quality of life score and expenditure per adult on adult social care services. This includes expenditure on residential and nursing care, home care, direct payments and day services. (Here is a full description.) In total this accounts for £13.7bn of expenditure. This of course makes a number of assumptions, notably that funding allocation for service provision is fairly distributed across all authorities. A similar measure has been used in the Audit Commission Value for Money Profiles