Club Employees want to…• Work hard and be rewarded accordingly• Feel like they belong• Enjoy the work that they do
What can we as Club Managers do to make all parties happy?• Compromise can be tricky!• Member needs come before employee needs• Only employees who meet the club standards should be hired
Selecting • Hiring on attitude vs. skills • Candidate compatibility with club culture • Commitment and loyalty
Performance Appraisals• Done often, with a positive twist• Know how each employee will react• Opportunity to boost employee morale!
Continuing Education• Industry courses• Cross training• Scholarships
Benefits• Tuition Reimbursement• Academic Recognition• Employee Appreciation Day
E.E.O.C. – Every Employee’s Own ClubhouseA clubhouse that offers a select number of amenities for club staff, particularly those that may live on property. The EEOC would offer just a fraction of the many amenities offered to club members.
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