Web 2.0 Challenges
Modern Archives Institute
v 2.0 May 2009
Web 2.0 is:
A second generation of design for websites
Facilitating communication and collaboration
among individuals and content creators
Rise of social networks
Web 2.0 Tools
Dynamic Web Sites/Content
What constitutes the “record”
Method of capture
Frequency of capture
Other technical issues
Instant Messaging (IM)
IM is the act of instantly communicating
between two or more people over a network –
such as the Internet;
Requires the use of a client program that
establishes a connection;
Different than email – allows real-time
conversation. Services offer a “presence” feature
to indicate if people on contact lists are available.
Adoption in corporate world – less intrusive
“We send 2.5 million IMs within IBM each day.
And we have virtually zero voice mails here.”
David Marshak, senior product manager for
collaboration at IBM quoted in New York Times,
April 5, 2006.
SEC rule 17a-4 requires that exchange members, brokers,
and dealers must retain all communications sent or
received for a period of 2 years in a readily-available
form and then an additional 6 years. Applicable to IM.
Leading to the development of solutions to assist with
capture and “archiving” of IM.
IM clients may have the ability to preserve messages in
“history” ﬁles. Locations (directory) and size of ﬁle vary
from client to client.
Dynamic Web Content
Changing uses of the world wide web:
Really Simple Syndication (RSS) Feeds
Portals provide a starting point or gateway to other
existing web resources.
Easy access to a collection of web resources focused on
a particular type of information or subject from a
variety of sources and,
Easy access to different types of web services, such as
RSS (or “feed”) provides web content or a
summary of that content and a web link.
RSS delivers content as an XML ﬁle.
RSS allows frequent users to receive content by
Used for many activities: marketing, bug-
reporting, news updates, replaces email.
Generally a series of articles/postings in reverse
chronological order (with or without comments)
Posting via a form with title, body, and link to
article (increasingly content in the body… not
Automatic posting with date, category
Can contain text, video, images and text linking
Wiki brings together a "community of interest" around a
simple web content management application to post and
edit web content.
Unlike blogs, anyone can edit content.
Each change is saved so that postings can be compared.
More than any other of the applications, a wiki promotes
direct and active participation by a distributed network
Random Fact: Wiki is Hawaiian for “Fast.”
Wikis contain Records?
SE Asia Tsunami 2005: global ad hoc emergency
response providing information about survivors and
coordinating relief needs.
IRS Integration Navigation System: Uniﬁed topic map
access to IRS publications, FAQs authored by multiple
National Science Foundation: collaboration for
information requests outside pre-established program
US Patent Ofﬁce: exploring their “e-view” process
involving multiple experts reviewing patent claims
Frequently Asked Questions About Instant Messaging
Implications of Recent Web Technologies for NARA Web
Toolkit for Managing Electronic Records
Questions and Discussion
Arian D. Ravanbakhsh
(301) 837-2086 or @adravan on Twitter