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Nike Shares Success in Shared Service Center Strategies
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Nike Shares Success in Shared Service Center Strategies

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Roger Lee shares his expertise in developing and managing a shared services strategy within the Asia Pacific region for one of the world's largest athletic apparel companies.

Roger Lee shares his expertise in developing and managing a shared services strategy within the Asia Pacific region for one of the world's largest athletic apparel companies.

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  • 1. 1 1 NIKE HR DIRECT ……an Evolving Journey Roger Lee 24 Mar 2014
  • 2. How the story began……
  • 3. We’ve established a strong global foundation. How far we have come…… We’re improving services, addressing risks & managing costs. We’ll lead a transformation as we rise up the value chain. ……there is no finish line
  • 4. Maturity Time We are here Deploy Global Scalable, Sustainable Solutions & Manage Risk FY12-13 FY14 FY15-17 Improve Service & Efficiency Higher Value Services Evolving our services…… ……creating the future
  • 5. 5 Question: ……turning the focus from Back to Front Is HR Shared Services back office or front line?
  • 6. 6 IDEA #1
  • 7. 7
  • 8. 8 IDEA #2
  • 9. 9 ENGAGE ANTICIPATE Do not be reactive, anticipate what is next: Analyze Trends | Plan Ahead | Organize Resources Go on the offence and engage: Connect for Feedback | Push Info/FAQs | Conduct Trainings
  • 10. 10 IDEA #3
  • 11. 11 Retail Office Executives Managers Tailored Services ? Time clock ? Incentives ? Overtime ? Payroll ? Leave ? Benefits ? Coaching ? Promotions ? Hiring ? Restructuring ? Stock plans ? Approvals Not one size fits all
  • 12. 12 3 IDEAS Branding your service Anticipate and Engage Tailored Services – not one size fits all viewing it from the front
  • 13. 13 Thank You!