American Express Brings Talent Management and Employee Engagement to Life
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American Express Brings Talent Management and Employee Engagement to Life

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Timothy Chia shares how American Express and other organizations in the Asia Pacific region are bringing their talent management and employee engagement strategies to life and the results leaders can ...

Timothy Chia shares how American Express and other organizations in the Asia Pacific region are bringing their talent management and employee engagement strategies to life and the results leaders can achieve through vision and execution.

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American Express Brings Talent Management and Employee Engagement to Life American Express Brings Talent Management and Employee Engagement to Life Presentation Transcript

  • Bringing Talent Planning and Engagement to Life Timothy Chia Manager & Chief of Staff, HR Asia Pacific © Copyright 2013 ADP, Inc. Proprietary and Confidential Information.
  • American Express is a global services company, providing customers with access to products, insights and experiences that enrich lives and build business success. A leader in global payments, American Express is the largest card issuer by purchase volume and operates a worldwide network that processes millions of merchant transactions daily. We offer the broadest array of payment, expense management and travel solutions for consumers, small businesses, midsize companies and large corporations. © Copyright 2013 ADP, Inc. Proprietary and Confidential Information.
  • © Copyright 2013 ADP, Inc. Proprietary and Confidential Information. For more than 163 years…. Established in 1850 as an U.S. express delivery service, American Express has remained a leader for generations by embracing both innovation and tradition. As our company has grown and evolved, sometimes reinventing our business outright, we have never strayed from the customer-service ethos and values on which the company was built—trust, security, integrity, quality, good citizenship, respect and customer commitment.
  • What are we focused on?  Enabling Business to Drive Results  Win in the marketplace  Brand promise and superior customer service
  • Organized for Clarity HR Business Partner Market HR Center of Expertise Global Strategic Capabilities & Servicing © Copyright 2013 ADP, Inc. Proprietary and Confidential Information.
  • Organized for Clarity HR Business Partner  Organizational Effectiveness  Talent Management  Leadership Development  Coaching/ Advising Market HR  One American Express  Local Talent Planning  Employee Development  Employee Engagement and Advocacy Center of Expertise  Global HR program design & delivery  Expert consultation  Thought leadership and program innovation Global Strategic Capabilities & Servicing • Service delivery • HR systems standards and support • Workforce analytics © Copyright 2013 ADP, Inc. Proprietary and Confidential Information.
  • © Copyright 2013 ADP, Inc. Proprietary and Confidential Information. American Express Talent Philosophy
  • “ Talent is the multiplier. The more energy and attention you invest in it, the greater the yield. The time you spend with your best is, quite simply, your most productive time.” © Copyright 2013 ADP, Inc. Proprietary and Confidential Information. Marcus Buckingham
  • Talent imperatives to drive growth © Copyright 2013 ADP, Inc. Proprietary and Confidential Information.  Culture  Leadership  Data, insights & analytics  Critical capabilities  Delivery model  Employee of the future
  • Keeping talent at the heart of our strategy © Copyright 2013 ADP, Inc. Proprietary and Confidential Information. Everything we do must center around our customer. We must be the bridge to connect individual action and leader action to enterprise success. LEADERS as talent advocates Creating an inclusive talent environment that drives engagement, empowerment, and collaboration INDIVIDUALS as talent assets Open to the challenge of being engaged and owning their own success
  • Understand business needs and partner with the business leaders
  • Make talent in the market our #1 priority
  • Building next generation leaders
  • Career moves to develop and grow talent