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User Experience Services Capabilities
 

User Experience Services Capabilities

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  • Three icons and boxes for the three offerings.
  • Packaged Engagement:508/ADA ReviewDesign Strategy & ReviewUser Studies & InterviewsVAP UI Arch Health Check
  • Service Offerings:Conceptual Mockups
  • Requires Omniture account and services.
  • Overview of VPS Delivery Framework.
  • Detailed Delivery Framework with UX tasks called out.See detailed UX Service Offerings for possible packages for each phase.UX Services can execute in a standard waterfall project management approach or in an Agile approach.Standard approach would have Creative Design completed before technical design and development started. So typically in the Pre-Discovery and Discovery phases above.In an Agile environment, Creative Design can be executed in a highly iterative manner along with the technical developer design and development stages.
  • See the three UX Service offering types in previous slides for examples and possible deliverables.
  • Need one more slide. One for blended team and one for vps ux is prime.
  • For further information please contact your Account Executive, VPS Manager or Adam Doti at adam.doti@vignette.com (415-640-0381)

User Experience Services Capabilities User Experience Services Capabilities Presentation Transcript

  • User Experience Services
    Capabilities and Methodology
  • UX Services Overview
    You’re in good hands
    After your successful ideation, roadmap and prototype Digital Strategy exercises, Vignette User Experience Services (UX Services) is there to help you take your vision into reality by providing skilled subject matter expertise that you will be hard-pressed to find anywhere else. Our UX designers and consultants are highly skilled in Vignette technologies and products and can ensure your corporate branding and customer experience objectives are designed and implemented using all the latest industry standards and best practices available while ensuring that self management and autonomy is the goal after launch.
    Key Service offerings
    UX Consulting Dedicated skill set expertise in an advisory or retainer role. Provide design reviews early in project, best practice training, user review workshops, ADA and 508 compliance reviews, report and analysis and architecture reviews.
    UX Design Services: Professional creative design services from ground up. Conceptual designs, low to high fidelity mockups
    UX Development Services:  Subject matter expertise UI implementation services of your branding and UX designs.
    You have options
    While to ensure the best customer experience and UX results for your project, we recommend using the complete package of UX Services above, we understand that your project may not allow for this, therefore our UX Consulting, Design and Development Services can be arranged independently as building bock components.
  • UX Detailed Capabilities
    UX services help build the right customer experience for your web properties. We design for usability, learnability and intuitive interactions with a variety of research tools that uncover needs, expectations, and behavior of your audience. Our subject matter experts will implement your design quickly, efficiently and in accordance with the latest standards and guidelines. In addition all of the following services can be engaged when federal clearance is required.
    Our User Experience services span…
  • UX Consulting
    Dedicated skill set expertise in an advisory or retainer role. Provide design reviews early in project, best practice training, user review workshops, ADA and 508 compliance reviews, report and analysis and architecture reviews.
    Exercises and Deliverables may include:
    Design Strategy
    UX Heuristic Review & Evaluation
    ADA-508 and WCAG 2.0 Compliance Testing
    Card Sorting
    User Studies and Interviews
    Persona and Role Development
    Creative Brief
    Customized Training and Workshops
    VCA/VCS Strategy and Design
    Quick Site Design Review and Readiness
    VAP UI Architecture Health Check
  • UX Design Services
    Professional creative design services from ground up. Conceptual designs, low to high fidelity mockups.
    Deliverables may include:
    Mood Boards
    Wireframes
    Sitemaps
    Conceptual Mockups
    High Fidelity Mockups
    Functional HTML/CSS Mockups
  • UX Development Services
    Subject matter expertise UI implementation and development services of your branding and UX designs.
    Deliverables may include:
    VAP Themes, Styles , Grid, Secondary Pages and Presentation Components
    DPM Presentation Templates
    DSM Templates
    VAP Portlet views
    Additional services and skills on staff:
    UI/Branding migration to Vignette
    Omniture tracking for rich and dynamic media
    Flash design & development
  • Successful Blended Team Projects
    California State Automobile Association: www.csaa.com/portal/site/CSAA
    University of Texas Southwestern: www.utsouthwestern.org
    Emergency Medical Physicians: mypulse.emp.comMartha Stewart: www.marthastewart.com
    U.S. Citizenship and Immigration Services: www.uscis.gov
    International Trucks: www.internationaltrucks.com
    Nike B2B: www.nike.net (extranet)
    Grant Thornton: www.grantthornton.com
    FOX Business: www.foxbusiness.com
  • Methodology
    User Experience and VPS Solutions Methodology
  • Delivery Framework
    Program/Project Management
    Discover
    Design
    Develop
    Deploy
    Manage
    Start Up
    Discover & Prototype
    Design & Prototype
    Develop & Test
    Deploy & Test
    Prepare
    Project Kickoff
    Manage
    2 Weeks
    3 Weeks
    4 Weeks
    2 Weeks
  • Delivery Framework DetailsUser Experience Services thread in the VPS Framework
    Design
    2
    Develop
    3
    Deploy
    4
    Discover
    1
    Manage
    5
    Tracks
    Walk Through Sales Demo
    Deploy Builds to UAT/Production Environments
    Walk Through Requirements Document
    Walk Through Design Document
    Post Launch Support
    Application
    Demonstrate Capabilities&Align Terminology
    Enhance Prototype to Validate Key Design Considerations
    Configure & Develop the Application
    Establish Monitoring & SOPs
    Design & Document Application Architecture
    Prototype using OOTB capabilities and identify gaps/extensions needed
    User Acceptance Testing
    Integration with Third Party Applications
    Establish Vignette CoE& Ensure in-house Vignette Skills
    Develop Test Scripts
    Integration Testing
    Technology Adoption & Enterprise Propagation
    Define & Document Business Requirements
    Discover & Prototype
    Design & Prototype
    Develop & Test
    Deploy& Test
    Install Development/Prototype Environment
    Performance Testing & Tuning
    System Testing
    Define Test Cases & Test Plan
    Plan Subsequent Releases & Enhancements
    Infrastructure
    Define & Document Technical Requirements
    Design & Document System Architecture
    Install & Configure UAT/Production Environments
    Assess DeploymentReadiness
    Periodic System Health Checks
    UE Consulting ServicesUI Review & Guidance
    User Experience
    UE Creative Services Validate UI Design & Readiness
    UE Development Services
    UI Testing & Readiness
    Complete Project Close Out
    Migration
    Define & Document Asset Migration Requirements
    Design & Document Asset Migration Process
    Develop Scripts and Processes for Migration
    Run Scripts & Migrate Assets
    Migrate Additional Assets
    Manage
    Start Up
    Project Kickoff
  • VSM Roles & Deliverables
    Design
    2
    Develop
    3
    Deploy
    4
    Discover
    1
    Manage
    5
    Roles Involved
    Project Sponsor - Vignette / Client
    Project Manager - Vignette / Client
    Technical Lead
    Technical Lead
    Technical Lead
    Technical Lead
    Technical Lead
    Architect
    Architect
    Install/Configuration
    Architect/Perf . SME
    Developer
    Developer
    Developer
    Developer
    Developer
    UX SME
    UX SME
    UX SME
    UX SME
    Vignette
    Migration SME
    Migration SME
    Migration SME
    Migration SME
    Client
    Business Analyst
    Business Analyst
    Business Analyst
    Business Analyst
    Business Analyst
    Architect
    Architect
    Architect
    Architect
    Architect
    Developer
    Developer
    Developer
    Developer
    Developer
    Sys. Admin/DBA
    Sys. Admin/DBA
    Sys. Admin/DBA
    Sys. Admin/DBA
    Sys. Admin/DBA
    Deliverables
    Go Forward Plan
    Status Report
    Status Report
    Status Report
    Status Report
    Project Plan 1.0
    Project Plan 2.0
    Code Releases
    Production Builds
    Migration Scripts
    Test Results
    Requirements Document
    Design Document
    Test Scripts
    Prototype
    Enhanced Prototype
    UX Development Services Deliverables
    UX Consulting Services Deliverables
    Install Document
    Test cases
    UX Creative Services Deliverables
    UX Development Services Deliverables
    Timeline
    3 Weeks
    4 Weeks
    3 Weeks
    2 Weeks
    2 Weeks
  • MethodologySample blended team engagement between Vignette, Customer and Creative Agency
    Discovery Phase
    UE Architect key member of team through all phases.
    Meet with client and creative agency to review design strategy, requirements and scope.
    Participate in creative design reviews and provide feedback where/when necessary.
    Communicate best practices as they pertain to designing for dynamic portal and content management systems when appropriate.
    If applicable, execute any of the UE Consulting packages outlined above.
    Design Phase
    Participate in creative design reviews and provide feedback where/when necessary.
    Create product UI Implementation Recommendation Document for final design.
    If applicable, execute any of the UE Design Services packages outlined above.
    Implementation Phase
    Lead the implementation of presentation components in Vignette Products.
    Serve as the conduit between development team, customer and creative agency to ensure customers brand identity is maintained, best practices and industry standards are followed.
    If applicable, execute any of the UE Development Services packages outlined above.
    Testing Phase
    Execute ADA-508 and WCAG compliance testing and document solutions and recommendations.
  • BenefitsWhy use User Experience Services?
    Our User Experience Consultants and Architects are…
    Unparalleled product specific subject matter experts.
    Dedicated creative and usability resources utilizing best practice design principals.
    Educated and trained in Design and Usability disciplines.
    Certified User Analysts*.
    Active participants in industry and community forums often presenting on related UX topics at conferences like Vignette Village.
    Highly skilled in designing for Vignette product specific user interfaces.
    Versed in the latest design software and tools such as Flash, Photoshop and Illustrator.
    Cleared for U.S. Federal Government projects that require appropriate security clearances*.
    Excellent addition to your team as the conduit between your stakeholders, developers and creative agency.
    * Not all consultants have certifications and/or clearances.
  • The UX Mission
    Ongoing effort to maintain a well rounded, balanced, skilled, professional services organization that can support our clients and business units by providing a highly specialized subject matter skill-set in User Experience and related technologies and disciplines.
    We offer our clients a specialized discipline with field expertise and forward looking industry insight to ensure successful projects and elevated User Experience, enhanced usability and compliant solutions.
    Execute on Next Generation Web and Web 2.0 and ensure a positive Customer Experience.