User Experience Services<br />Capabilities and Methodology<br />
UX Services Overview<br />You’re in good hands<br />After your successful ideation, roadmap and prototype Digital Strategy...
UX Detailed Capabilities<br />UX services help build the right customer experience for your web properties. We design for ...
UX Consulting<br />Dedicated skill set expertise in an advisory or retainer role. Provide design reviews early in project,...
UX Design Services<br />Professional creative design services from ground up. Conceptual designs, low to high fidelity moc...
UX Development Services<br />Subject matter expertise UI implementation and development services of your branding and UX d...
Successful Blended Team Projects<br />California State Automobile Association: www.csaa.com/portal/site/CSAA<br />Universi...
Methodology<br />User Experience and VPS Solutions Methodology<br />
Delivery Framework<br />Program/Project Management<br />Discover<br />Design<br />Develop<br />Deploy<br />Manage<br />Sta...
Delivery Framework DetailsUser Experience Services thread in the VPS Framework<br />Design<br />2<br />Develop<br />3<br /...
VSM Roles & Deliverables<br />Design<br />2<br />Develop<br />3<br />Deploy<br />4<br />Discover<br />1<br />Manage<br />5...
MethodologySample blended team engagement between Vignette, Customer and Creative Agency<br />Discovery Phase<br />UE Arch...
BenefitsWhy use User Experience Services?<br />Our User Experience Consultants and Architects are…<br />Unparalleled produ...
The UX Mission<br />Ongoing effort to maintain a well rounded, balanced, skilled, professional services organization that ...
Upcoming SlideShare
Loading in …5
×

User Experience Services Capabilities

1,875
-1

Published on

0 Comments
2 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
1,875
On Slideshare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
0
Comments
0
Likes
2
Embeds 0
No embeds

No notes for slide
  • Three icons and boxes for the three offerings.
  • Packaged Engagement:508/ADA ReviewDesign Strategy & ReviewUser Studies & InterviewsVAP UI Arch Health Check
  • Service Offerings:Conceptual Mockups
  • Requires Omniture account and services.
  • Overview of VPS Delivery Framework.
  • Detailed Delivery Framework with UX tasks called out.See detailed UX Service Offerings for possible packages for each phase.UX Services can execute in a standard waterfall project management approach or in an Agile approach.Standard approach would have Creative Design completed before technical design and development started. So typically in the Pre-Discovery and Discovery phases above.In an Agile environment, Creative Design can be executed in a highly iterative manner along with the technical developer design and development stages.
  • See the three UX Service offering types in previous slides for examples and possible deliverables.
  • Need one more slide. One for blended team and one for vps ux is prime.
  • For further information please contact your Account Executive, VPS Manager or Adam Doti at adam.doti@vignette.com (415-640-0381)
  • User Experience Services Capabilities

    1. 1. User Experience Services<br />Capabilities and Methodology<br />
    2. 2. UX Services Overview<br />You’re in good hands<br />After your successful ideation, roadmap and prototype Digital Strategy exercises, Vignette User Experience Services (UX Services) is there to help you take your vision into reality by providing skilled subject matter expertise that you will be hard-pressed to find anywhere else. Our UX designers and consultants are highly skilled in Vignette technologies and products and can ensure your corporate branding and customer experience objectives are designed and implemented using all the latest industry standards and best practices available while ensuring that self management and autonomy is the goal after launch.<br />Key Service offerings<br />UX Consulting Dedicated skill set expertise in an advisory or retainer role. Provide design reviews early in project, best practice training, user review workshops, ADA and 508 compliance reviews, report and analysis and architecture reviews. <br />UX Design Services: Professional creative design services from ground up. Conceptual designs, low to high fidelity mockups<br />UX Development Services:  Subject matter expertise UI implementation services of your branding and UX designs.<br />You have options<br />While to ensure the best customer experience and UX results for your project, we recommend using the complete package of UX Services above, we understand that your project may not allow for this, therefore our UX Consulting, Design and Development Services can be arranged independently as building bock components.<br />
    3. 3. UX Detailed Capabilities<br />UX services help build the right customer experience for your web properties. We design for usability, learnability and intuitive interactions with a variety of research tools that uncover needs, expectations, and behavior of your audience. Our subject matter experts will implement your design quickly, efficiently and in accordance with the latest standards and guidelines. In addition all of the following services can be engaged when federal clearance is required.<br />Our User Experience services span…<br />
    4. 4. UX Consulting<br />Dedicated skill set expertise in an advisory or retainer role. Provide design reviews early in project, best practice training, user review workshops, ADA and 508 compliance reviews, report and analysis and architecture reviews. <br />Exercises and Deliverables may include:<br />Design Strategy<br />UX Heuristic Review & Evaluation<br />ADA-508 and WCAG 2.0 Compliance Testing<br />Card Sorting<br />User Studies and Interviews<br />Persona and Role Development<br />Creative Brief<br />Customized Training and Workshops<br />VCA/VCS Strategy and Design<br />Quick Site Design Review and Readiness<br />VAP UI Architecture Health Check<br />
    5. 5. UX Design Services<br />Professional creative design services from ground up. Conceptual designs, low to high fidelity mockups.<br />Deliverables may include:<br />Mood Boards<br />Wireframes<br />Sitemaps<br />Conceptual Mockups<br />High Fidelity Mockups<br />Functional HTML/CSS Mockups<br />
    6. 6. UX Development Services<br />Subject matter expertise UI implementation and development services of your branding and UX designs.<br />Deliverables may include:<br />VAP Themes, Styles , Grid, Secondary Pages and Presentation Components<br />DPM Presentation Templates<br />DSM Templates<br />VAP Portlet views<br />Additional services and skills on staff:<br />UI/Branding migration to Vignette <br />Omniture tracking for rich and dynamic media<br />Flash design & development<br />
    7. 7. Successful Blended Team Projects<br />California State Automobile Association: www.csaa.com/portal/site/CSAA<br />University of Texas Southwestern: www.utsouthwestern.org<br />Emergency Medical Physicians: mypulse.emp.comMartha Stewart: www.marthastewart.com<br />U.S. Citizenship and Immigration Services: www.uscis.gov<br />International Trucks: www.internationaltrucks.com<br />Nike B2B: www.nike.net (extranet)<br />Grant Thornton: www.grantthornton.com<br />FOX Business: www.foxbusiness.com<br />
    8. 8. Methodology<br />User Experience and VPS Solutions Methodology<br />
    9. 9. Delivery Framework<br />Program/Project Management<br />Discover<br />Design<br />Develop<br />Deploy<br />Manage<br />Start Up<br />Discover & Prototype<br />Design & Prototype<br />Develop & Test<br />Deploy & Test<br />Prepare<br />Project Kickoff<br />Manage <br />2 Weeks<br />3 Weeks<br />4 Weeks<br />2 Weeks<br />
    10. 10. Delivery Framework DetailsUser Experience Services thread in the VPS Framework<br />Design<br />2<br />Develop<br />3<br />Deploy<br />4<br />Discover<br />1<br />Manage<br />5<br />Tracks<br />Walk Through Sales Demo<br />Deploy Builds to UAT/Production Environments<br />Walk Through Requirements Document<br />Walk Through Design Document<br />Post Launch Support<br />Application<br />Demonstrate Capabilities&Align Terminology<br />Enhance Prototype to Validate Key Design Considerations<br />Configure & Develop the Application<br />Establish Monitoring & SOPs<br />Design & Document Application Architecture<br />Prototype using OOTB capabilities and identify gaps/extensions needed<br />User Acceptance Testing<br />Integration with Third Party Applications<br />Establish Vignette CoE& Ensure in-house Vignette Skills<br />Develop Test Scripts<br />Integration Testing<br />Technology Adoption & Enterprise Propagation<br />Define & Document Business Requirements<br />Discover & Prototype<br />Design & Prototype<br />Develop & Test<br />Deploy& Test<br />Install Development/Prototype Environment<br />Performance Testing & Tuning<br />System Testing<br />Define Test Cases & Test Plan<br />Plan Subsequent Releases & Enhancements<br />Infrastructure<br />Define & Document Technical Requirements<br />Design & Document System Architecture<br />Install & Configure UAT/Production Environments<br />Assess DeploymentReadiness<br />Periodic System Health Checks<br />UE Consulting ServicesUI Review & Guidance<br />User Experience<br />UE Creative Services Validate UI Design & Readiness<br />UE Development Services<br />UI Testing & Readiness<br />Complete Project Close Out<br />Migration<br />Define & Document Asset Migration Requirements<br />Design & Document Asset Migration Process<br />Develop Scripts and Processes for Migration<br />Run Scripts & Migrate Assets<br />Migrate Additional Assets<br />Manage <br />Start Up<br />Project Kickoff<br />
    11. 11. VSM Roles & Deliverables<br />Design<br />2<br />Develop<br />3<br />Deploy<br />4<br />Discover<br />1<br />Manage<br />5<br />Roles Involved<br />Project Sponsor - Vignette / Client<br />Project Manager - Vignette / Client<br />Technical Lead<br />Technical Lead<br />Technical Lead<br />Technical Lead<br />Technical Lead<br />Architect<br />Architect<br />Install/Configuration<br />Architect/Perf . SME<br />Developer<br />Developer<br />Developer<br />Developer<br />Developer<br />UX SME<br />UX SME<br />UX SME<br />UX SME<br />Vignette<br />Migration SME<br />Migration SME<br />Migration SME<br />Migration SME<br />Client<br />Business Analyst<br />Business Analyst<br />Business Analyst<br />Business Analyst<br />Business Analyst<br />Architect<br />Architect<br />Architect<br />Architect<br />Architect<br />Developer<br />Developer<br />Developer<br />Developer<br />Developer<br />Sys. Admin/DBA<br />Sys. Admin/DBA<br />Sys. Admin/DBA<br />Sys. Admin/DBA<br />Sys. Admin/DBA<br />Deliverables<br />Go Forward Plan<br />Status Report<br />Status Report<br />Status Report<br />Status Report<br />Project Plan 1.0<br />Project Plan 2.0<br />Code Releases<br />Production Builds<br />Migration Scripts<br />Test Results<br />Requirements Document<br />Design Document<br />Test Scripts<br />Prototype<br />Enhanced Prototype<br />UX Development Services Deliverables<br />UX Consulting Services Deliverables<br />Install Document<br />Test cases<br />UX Creative Services Deliverables<br />UX Development Services Deliverables<br />Timeline<br />3 Weeks<br />4 Weeks<br />3 Weeks<br />2 Weeks<br />2 Weeks<br />
    12. 12. MethodologySample blended team engagement between Vignette, Customer and Creative Agency<br />Discovery Phase<br />UE Architect key member of team through all phases.<br />Meet with client and creative agency to review design strategy, requirements and scope. <br />Participate in creative design reviews and provide feedback where/when necessary.<br />Communicate best practices as they pertain to designing for dynamic portal and content management systems when appropriate.<br />If applicable, execute any of the UE Consulting packages outlined above.<br />Design Phase<br />Participate in creative design reviews and provide feedback where/when necessary.<br />Create product UI Implementation Recommendation Document for final design.<br />If applicable, execute any of the UE Design Services packages outlined above.<br />Implementation Phase<br />Lead the implementation of presentation components in Vignette Products.<br />Serve as the conduit between development team, customer and creative agency to ensure customers brand identity is maintained, best practices and industry standards are followed.<br />If applicable, execute any of the UE Development Services packages outlined above.<br />Testing Phase<br />Execute ADA-508 and WCAG compliance testing and document solutions and recommendations.<br />
    13. 13. BenefitsWhy use User Experience Services?<br />Our User Experience Consultants and Architects are…<br />Unparalleled product specific subject matter experts.<br />Dedicated creative and usability resources utilizing best practice design principals.<br />Educated and trained in Design and Usability disciplines.<br />Certified User Analysts*.<br />Active participants in industry and community forums often presenting on related UX topics at conferences like Vignette Village.<br />Highly skilled in designing for Vignette product specific user interfaces.<br />Versed in the latest design software and tools such as Flash, Photoshop and Illustrator.<br />Cleared for U.S. Federal Government projects that require appropriate security clearances*.<br />Excellent addition to your team as the conduit between your stakeholders, developers and creative agency.<br />* Not all consultants have certifications and/or clearances.<br />
    14. 14. The UX Mission<br />Ongoing effort to maintain a well rounded, balanced, skilled, professional services organization that can support our clients and business units by providing a highly specialized subject matter skill-set in User Experience and related technologies and disciplines.<br />We offer our clients a specialized discipline with field expertise and forward looking industry insight to ensure successful projects and elevated User Experience, enhanced usability and compliant solutions.<br />Execute on Next Generation Web and Web 2.0 and ensure a positive Customer Experience.<br />
    1. A particular slide catching your eye?

      Clipping is a handy way to collect important slides you want to go back to later.

    ×