This supports the webinar from 15 Jan 2013 – recording is here: https://directness.webex.com/directness/ldr.php?AT=pb&SP=MC&rID=19451777&rKey=E94304438BA3C8CF
Put good discipline into the sales process, using techniques from Net Promoter® Score. By joining this short webinar you can learn new techniques and copy-paste ideas from forward-thinking companies that are making regular customer contact a discipline, pulling the customer voice into the company, and getting improved retention sales as a result.
Presentation highlights: How hi-tech b2b sales organisations are driving B2B account management with Net Promoter Score, resulting in improved retention, upsell, and company-client communication with reference to two real-life (anonymous) success stories. Why your Net Promoter project will improve sales discipline – and why salespeople like it!
Help you on key areas including Planning, Organising, Communication, Reporting, and Actions. Best practices including incentivising schemes and embedding into the heart of your organisation.