Mezioborová spolupráce - Christian Jansen

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Konference User Experiece - Praha
22. 6. 2010

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Mezioborová spolupráce - Christian Jansen

  1. 1. Cooperation Between User Experience Designers, Developers and Quality Engineers User Experience Conference – Building Usable Websites
  2. 2. Hi, I'm Christian Jansen User Experience Conference – Building Usable Websites
  3. 3. A Typical Situation User Experience Conference – Building Usable Websites
  4. 4. Customer Requests User Experience Conference – Building Usable Websites
  5. 5. Concept Code QA User Experience Conference – Building Usable Websites
  6. 6. Customer Receives User Experience Conference – Building Usable Websites
  7. 7. = User Experience Conference – Building Usable Websites
  8. 8. So, What Went Wrong? – Unclear Requirements, – Lack of User Input, and very often: – Poor Cummunication User Experience Conference – Building Usable Websites
  9. 9. Why Projects Fail 0 10 20 30 40 50 60 70 Poor Communication Unclear Goals Question of Authority, Egoism Lacking Ressources Missing Qualified Employees Missing Project Management Skils Lacking Management Support Insufficient Projectplanning Deficient Stakeholder Management Missing Project Management Methods Technical Goals too High GPM, PA Consulting Group, Project Management Study 2007
  10. 10. Development Teams User Experience Conference – Building Usable Websites
  11. 11. Quality UX Design Developement Assurance – Design an optimal – Deliver a system – Test the quality interaction which is against specified between a user “functionally requirements and the system complete” User Experience Conference – Building Usable Websites
  12. 12. Specifications User Experience Conference – Building Usable Websites
  13. 13. OpenOffice.org 2.0 – Toolbar Concept Specification
  14. 14. 58 Pages for a Toolbar Concept User Experience Conference – Building Usable Websites
  15. 15. Specifications – Compelex – Leave room for interpretations – Often not read in detail User Experience Conference – Building Usable Websites
  16. 16. Prototyping User Experience Conference – Building Usable Websites
  17. 17. User Experience Conference – Building Usable Websites
  18. 18. User Experience Conference – Building Usable Websites
  19. 19. UX Agree on UI Goals Customer User Experience Conference – Building Usable Websites
  20. 20. UI Goals : 1. UI Elemements must match Apple iPhone HIG Standards 2. UI must match Brand guidelines 3. [ … ] User Experience Conference – Building Usable Websites
  21. 21. Get Feedback Inform 1. UI Idea Customer Dev Stakeholder QA Prototype Dev QA Customer Stakeholder User Experience Conference – Building Usable Websites
  22. 22. UX Discuss Prototype Dev User Experience Conference – Building Usable Websites
  23. 23. Risk High Avoid 1st Item Low Last 2nd Item Value Low High User Experience Conference – Building Usable Websites
  24. 24. Present to: Inform: Prototype 2 Customer Stakeholder Dev QA Start Developing User Experience Conference – Building Usable Websites
  25. 25. UX Quality QA User Experience Conference – Building Usable Websites
  26. 26. Current password: ●●●●●● New password: Exception Handling Confirm password: Save Changes Cancel User Experience Conference – Building Usable Websites
  27. 27. Exceptions – Current password wrong – New password to short – New password to long – New password does not meet minimum security standards – Confirmed password does not match – [...] User Experience Conference – Building Usable Websites
  28. 28. UI Reviews – Frequently: On Feature Level – Block feature integration if UX quality is low User Experience Conference – Building Usable Websites
  29. 29. Conclusion User Experience Conference – Building Usable Websites
  30. 30. – Align with Development and QA as early as possible – Get rid of 200 page specifications – Prototype iteratively – When conducting a Usability Study invite Development and QA to attend User Experience Conference – Building Usable Websites
  31. 31. Thank you! Christian Jansen – christian.jansen@sun.com

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