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Will Your Next Phone System Be In The Cloud?
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Will Your Next Phone System Be In The Cloud?


Complex phone systems are a necessary investment for the majority of businesses. They enable each employee to have a telephone and maintain connection to customers and to each other. However for …

Complex phone systems are a necessary investment for the majority of businesses. They enable each employee to have a telephone and maintain connection to customers and to each other. However for smaller companies it can be challenging to manage an on-premise phone system. In addition, most phone systems are hardware-intensive and require excessive labor and capital to maintain.

In this presentation, Bill Palmer will introduce you to Hosted PBX, an alternative to the challenges presented by today’s onpremise phone systems. Although a form of Hosted PBX has been available for some time, many people are not familiar with how it differs from today’s most commonly used solution, VoIP (Voice over Internet Protocol). Like any cloud-based system, Hosted PBX is not the right fit for every organization, so take advantage of this interactive discussion to learn about the risks and benefits of the alternative to the on-premise phone.

Presented by: William Palmer, Design Engineer, ADNET Technologies, LLC
Bill has been with ADNET for 8 years and works as a Design Engineer. He has over 18 years of extensive experience with Microsoft products, Unified Communications, Voice & VoIP Systems, Unified Messaging, Data Protection Manager, WAN technologies and voice access lines. Before coming to ADNET, Bill spent 10 years with SBC (formerly SNET) where he held several positions including technical sales of mobility products, PBX and voicemail systems, as well as pre-sales engineering for Cisco LAN/WAN equipment and VoIP systems.

Cisco Certified Design Associate
Microsoft Certified Systems Engineer
Microsoft Certified Technology Specialist

Published in Technology , Business
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  • 1. TECHNOLOGYHOSTED PBXWilliam PalmerDesign EngineerADNET Technologies, LLC
  • 2. TECHNOLOGYHOSTED PBX– A LITTLE HISTORY• What does the term PBX mean?– Private Branch Exchange– Term first used for switch boards installed in private businesses– Evolved from manual to automatic switching and digital systems– Allowed companies to have better internal communications• Extension dialing• Intercom• Voicemail• How long has hosted PBX been around?– Would you believe as early as 1970???• Centrex– First form of hosted PBX– Similar to traditional home phone service with PBX like features– Switching “brains” lived in the phone company Central Office– Required dedicated copper pair from CO to each phone– Price was per phone line plus features
  • 3. TECHNOLOGYHOSTED PBX - TODAY• Delivered via VoIP and SIP over Internet– Voice over Internet Protocol– Session Initiation Protocol– Codecs• G711• G729• Proprietary• Requires Internet circuit – Dedicated or Shared• Multitude of Providers– PBX service not dependent on the local telephone or cableprovider• However, your circuit is…….– Some offer service with bundled managed Internet circuit withQoS– Others offer just the PBX service, circuit and QoS provided bycustomer• Just another cloud service?
  • 6. TECHNOLOGYWHY HOSTED PBX?• Benefits over on premise PBX (VoIP or Digital)– Mobility• Softphones• Mobile apps• Find me, Follow me– Redundancy and disaster recovery– Fixed monthly cost – No expensive upgrades or outdatedhardware– New features and capabilities added automatically– Standards based phones with choice of manufacturers– As with other cloud services, allows companies to focus oncore business– Easy administration through web based interface– Monthly telephone line and long distance costs included– Easy moves adds and changes
  • 7. Hosted PBX Considerations• Requires dependable Internet connectivity– If Internet circuit is down, phones are down for thatlocation– Bandwidth and QoS• May not scale well for larger organizations• Features may be limited– Need to fully investigate features currently being used• Partner with established provider• E911• Security could be a concern for some organizations
  • 8. Conclusions• Great solution for most smaller organizations• Good fit for larger organizations with many smalllocations• Like any cloud service, it’s not right for everyone• Fully investigate required features• Choose an established provider• Reliable and/or redundant Internet connection
  • 9. Q&A
  • 10. TECHNOLOGY@William-PalmerWPalmer@goADNET.comTALK TO ME
  • 11. TECHNOLOGY@ADNETTech #WorkSmart@ADNETTechnologiesLLC@ADNETTechnologiesInc