Co-library = City + Library + Citizen


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Co-library = City + Library + Citizen

  1. 1. Context Mapping CO LIBRARY Project Aditya Pawar, TUDelft, NL
  2. 2. Process Aditya Pawar, TUDelft, NL
  3. 3. Research Q • What is a good place for a co-located library? • Site specific questions: location town hall, Delft - Who visits the town hall, for what purposes, for how long? - Information exchange between the visitors and municipality? • Service content related questions: Participatory models - Willingness for citizens to participate? - How do they want to participate? - How does the municipality want to engage citizens? Aditya Pawar, TUDelft, NL
  4. 4. Recap : Future of Public Libraries Function Values Knowledge and information* Freedom Development and education Equality Arts and culture Social cohesion Reading and literature Quality Meeting and debate Source: Richtlijn voor basisbibliotheken,2005 * still relevant when its about local issues, user-generated, surprising or unexpected information Aditya Pawar, TUDelft, NL
  5. 5. Recap: Spoorzone as co‐location Town hall as the selected co-location Aditya Pawar, TUDelft, NL
  6. 6. Recap: Interaction Vision Locally relevant. Relevant to Delft as a city and its people Tangible. Unexpected content, offering a low-threshold, pleasing experience Trustworthy. The service should increase the trust the public have in the library system Freedom of expression. For the citizens to express themselves, empowering Surprising (visually). Element of surprise, curiosity inspiring Aditya Pawar, TUDelft, NL
  7. 7. Historical Perspective Enlightenment Regulatory Emancipatory Critical Space + Open Space Monarchy Republic ‘Links’ between people and ‘Municipality’ knowledge ‘Public Library’ Community A source of behavioral change in society Source:Gérard Wormser, Philosopher, Editor Aditya Pawar, TUDelft, NL
  8. 8. Case studies Participatory & Co-creation platforms Future Melbourne : Wikipedia: It is Melbourne's ten year city plan, People run encyclopedia. developed collaboratively through Around 5% of authors accounts ongoing open public conversations. for more than 90% of total number of revisions. Issues of debate - Neutral outlook, Authenticity, Role of Link: multimedia, moderation policy. Aditya Pawar, TUDelft, NL
  9. 9. Wikipedia: User engagement Source: UNU-MERIT 10% Collaborator - Influence and respect Creator - Co creation Participant - Insight and engaged Visitor - Awareness and education Aditya Pawar, TUDelft, NL
  10. 10. People’s POV: An experiment To see people’s willingness to participate To see quality of feedback The people were provided with a copy of the ‘Stadkrant’ Delft and asked to comment on a article of their choice. Aditya Pawar, TUDelft, NL
  11. 11. “ik zou dit graag in mijn tuin (en) hebben, maar “ik ben zeer verontrust “article above would be ze zijn klein en liggen in de binnenstad daarom over de kosten van de clearer with a map; I’ve moeilijk te bereiken voor insecten” delftse tunnel het gaat seen it in another Delft- delft veel geld kosten” paper before” “the tunnel is good because it solves noise pollution. And it does not disrupt buildings that much” Aditya Pawar, TUDelft, NL
  12. 12. Observation : Gemeente Delft People Visiting (age,gender) : Average waiting time : Youngsters (couples), middle aged • 15 to 20 mins in Single men and women, Elderly, general Single parent with children, Parents • 5-10 mins if you have with children, Complete families. an appointment Behavior: ~People sit opposite the display screens, waiting chits in hands. Not much talking. Some people read the news paper, do a crossword, use their phones to distract themselves. ~Some people forget to take an appointment, and have to wait longer. ~Mostly use the phone or physical balie for information rather than the internet. ~Moroccan family of 9 people came to the municipality for marriage registration. ~People want to know why there is a delay, or a certain method for what they want to get done. ~People want follow ups to their requests Aditya Pawar, TUDelft, NL
  13. 13. Follow‐up questionnaire Is there any information (related to the city and its people) that you would like to access, but dont know how to ? “No, if i have questions, the website offers the answers most of the time” “ Honestly I haven't tried getting much information” Can you think of any information that you could provide and which would be useful for other people living in the city? “Unsafe places and other issues related to unsafety” “Professional information/ skills to civilians. Like if a kid needs help on doing a presentation for elementary school” “Yes, where to get your bike repaired for cheap” “How to get started in Delft as a foreign student” “weekly events” Aditya Pawar, TUDelft, NL
  14. 14. Follow‐up questionnaire Would you like to contribute to the everyday running and development of your city? Most said they would contribute sometimes. And the next most said they would leave it to the authorities. If you said 'yes' or 'sometimes' - How would you like to contribute and collaborate with the municipality? or your fellow citizens? - Teach or learn “ I would like to share skills with people who - Initiate collaborative activities might need them” - Provide specialised consultation “Providing feedback to the municipality is - Provide feedback to the municipality basically letting them know what we think , not just to complain but also make suggestions for improvement. Suggestions on what... I'm not sure” “ Initiate collaborative activities, things like between-people trading and sharing” Aditya Pawar, TUDelft, NL
  15. 15. Motivation to participate What motivates a person to participate? Types of Motivation: Motivation depends on: - Accuracy motivated (to - Personal relevance achieve valid judgments) - Cognition task importance - Defence motivated (Preserve valued attitudes) - Attitude accountability - Impression motivated (Satisfy interpersonal goals) - Exposure to unexpected message content Source: The Heuristic-Systematic model of social information processing, Alexander todorov, Shelly chaiken, Marlone D. henderson. Aditya Pawar, TUDelft, NL
  16. 16. Gemeente’s POV Citizenlink (Burgerlink) is an initiative of the Dutch Government to improve the performance of the public sector by involving citizens. Citizenlink runs from 2008- 2010 as part of ICTU, the Dutch implementation organisation for ICT and government. 3 main tasks: 1. Improving the quality of service by stimulating the use of the e-Citizen Charter and Citizen Charter. 2. Measuring the citizen satisfaction by implementing a nationwide about the settlement of life events and developing a local application of this. 3. The eParticipation award and the development of eParticipation instruments are tools that are used to involve citizens by the improvement of the public service, public administration and the social cohesion. ~Political participation. ~Policy participation. ~Social participation. Aditya Pawar, TUDelft, NL
  17. 17. Citizen satisfaction with the Gemeente Source: Citizenlink, eChallenges e-2009 Conference Proceedings Paul Cunningham and Miriam Cunningham (Eds) IIMC International Information Management Corporation, 2009 Aditya Pawar, TUDelft, NL
  18. 18. Citizen interaction with the Gemeente Touchpoints: Main categories of life events Education & Training Business Health & Care Going abroad Family Housing & Environment Work & Income Source: Adapted from Citizenlink (Burgerlink) Aditya Pawar, TUDelft, NL
  19. 19. Opportunities for DOK Opportunities to provide Community – self-organisation dialogue and debate (online & offline), identity a platform for ‘user- representation, define a common purpose, generated content’, trust & reputation are the new forms of currency. development, dialogue & debate: Context – Waiting at the gemeente, Passing by through to the station, people coming along with gemeente visitors. •Municipality + citizens Co-creation – Crowdsourcing, tagging, •City issues + citizens comments, reviews, peer-to-peer conversations, feedback, debate. •Citizens + citizens Connection – Through APIs & mash-ups, public sector data, user-generated content, common pool resources. Interesting manipulations in reuse. Aditya Pawar, TUDelft, NL
  20. 20. Why DOK is the right inst. to do it DOK Strengths: •Trust Mechanism •Support Mechanism •Social Feedback Mechanism •Connecting Mechanism •Optimism Mechanism
  21. 21. To summarise Design Goal: The project aims for DOK to come across more prominently as a local-communal institution; supporting the development of social networks and relationships in the city. The project further stresses on ‘debate and communication’ and ‘user-generated content’ as an important area the future library should engage in. The service provided should have a touchpoint at the town hall in the spoorzone.
  22. 22. Contact Aditya Pawar MSc. Design for Interaction TUDelft Netherlands E: L: T: