Your SlideShare is downloading. ×
0
The dabbawalas of mumbai
The dabbawalas of mumbai
The dabbawalas of mumbai
The dabbawalas of mumbai
The dabbawalas of mumbai
The dabbawalas of mumbai
The dabbawalas of mumbai
The dabbawalas of mumbai
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

The dabbawalas of mumbai

7,420

Published on

Case study on Mumbai Dabbawalas. …

Case study on Mumbai Dabbawalas.
1. Learnings
2. Multi Level Coding
3. Inter Team/ Intra Team Process
4. Changes in working

Published in: Education
1 Comment
5 Likes
Statistics
Notes
  • pls i need this ppt so i request you to sir send me on my e-mail ID
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
No Downloads
Views
Total Views
7,420
On Slideshare
0
From Embeds
0
Number of Embeds
2
Actions
Shares
0
Downloads
0
Comments
1
Likes
5
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. The Dabbawalas of Mumbai<br />A Case Study<br />
  • 2. The Learning from the Dabbawalas case: <br />The recruitment of dabbawalas is a matter of Trust and Loyalty. There is no formal documentation or training in place<br />There is a system of Workers, Contractors, and Committee Members in place to handle the entire Organization. Contractors are responsible for the Mumbai Tiffinbox Carriers Association<br />Goals remain specific and constant for a single Dabbawala, whereby ensuring a smooth coordination mechanism<br />Supply chain logistics are efficient<br />
  • 3. The Learning from the Dabbawalas case:<br />Time Management<br />Customer Relationship Management<br />Customer satisfaction<br />Cost Effectiveness <br />Multi Level Coding (Explanation Contd..)<br />
  • 4. The Multi Level Coding System<br />VLP<br />3 <br />9 EX 12<br />E<br />VLP : Vile Parle (suburb in Mumbai)<br />9EX12 : Code for Dabbawalas at Destination<br />EX : Express Towers (building name)<br />12 : Floor no.<br />E : Code for Dabbawala at residential station<br />3 : Code for destination <br /> Station eg. Churchgate<br /> Station (Nariman Point)<br />Anu<br />
  • 5. Team:<br />EXECUTIVE COMMITTEE<br />(11 MEMBERS)<br />TEAMS OF 20-25 HEADED BY A GROUP LEADER<br />INDIVIDUAL DABBAWALAS <br />Workload = 30 Tiffins<br />
  • 6. Inter-team Processes:<br />The first dabbawalla picks up the dabba from a home and takes it to the nearest railway station.<br />The second dabbawalla sorts out the dabbas at the railway station according to destination and puts them in the luggage carriage.<br />The third one travels with the dabbas to the railway stations nearest to the destinations.<br />The fourth one picks up dabbas from the railway station and drops them to each individuals office.<br />The process is reversed in the evenings with each dabba completing a distance of 60 - 70 kms and changing hands 8 times!<br />Customers pay about Rs. 300 for this service<br />
  • 7. How have the Dabbawalas responded to the changing context of life of Mumbaikars?<br />Initial coding system used colored threads, Now they use colored markers thus making understanding easy.<br />Mobile Phones are used to Communicate with customers - mostly incoming calls<br />Website and SMS -To get more customers and to give information on the go!<br />More and more Mumbaikars are using this low cost highly effective tiffin delivery service.<br />
  • 8. Thank you<br />Presentation by <br /><ul><li>Kapish - Contractor
  • 9. Karan - Contractor
  • 10. Sudhakar – Committee Worker
  • 11. Jaideep – Committee Worker
  • 12. Sudeep - Dabbawala
  • 13. Kiran - Dabbawala
  • 14. Aditya - Dabbawala</li>

×