Fm getting online

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Presented at FMM Seminar 2012, 22 May 2012 at De Palma Hotel, Shah Alam, Selangor.

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  • Fm getting online through DIRECT link
    COPY & PASTE the LINK
    ---> http://po.st/YbJ05V
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    Your message goes here
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Fm getting online

  1. 1. GETTING ‘ONLINE’ FACILITY MANAGEMENT: TUNING UP ‘OFFLINE’ BIZFacility Maintenance &Management Seminar 2012Adi Irfan Che-AniHafsah Yahaya, Afifuddin Husairi Hussain,Azalillah Ramdani Musa, Norngainy Mohd Tawil Free Powerpoint TemplatesUKM, TWINTECH, CityU, RISM Page 1
  2. 2. To be discussed… 1. Snapshot: What is FM? 2. Introduction: Online & Offline FM 3. Manual TAM: Where are We? 4. Building Maintenance: An Evergreen Biz 5. Transformation: BM to FM 6. Session Break: Survey form 7. Going Online: What it Takes? 8. The Advantages & Challenges of Going Online 9. Benefits of CAFM 10. Summary and Take away Free Powerpoint Templates UKM:Che-Ani 2012 Page 2
  3. 3. Snapshot: What is FM Facility management is a profession that encompasses multiple disciplines to ensure functionality of the built environment by integrating people, place, process and technology INTERNATIONAL FACILITY MANAGEMENT ASSOCIATION - IFMA The practice of coordinating the physical workplace with the people and work of the organisation. It integrates the principles of business administration, architecture and the behavioural and engineering sciences THE BRITISH INSTITUTE OF FACILITIES MANAGEMENT – BIFM Free Powerpoint Templates UKM:Che-Ani 2012 Page 3
  4. 4. Snapshot: What is FM PEOPLE PLACE PROCESS TECHNOLOGY Free Powerpoint Templates UKM:Che-Ani 2012 Page 4
  5. 5. Snapshot: What is FM http://www.youtube.com/watch?v=xetEGrEX1TQ&feature=player_embedded Free Powerpoint Templates UKM:Che-Ani 2012 Page 5
  6. 6. Snapshot: What is FM http://www.youtube.com/watch?v=8u0vbWU4N60&feature=player_embedded Free Powerpoint Templates UKM:Che-Ani 2012 Page 6
  7. 7. INTRODUCTION : ONLINEFACILITY MANAGEMENT The cooperation of the mechanism and of the interaction between specialist FM and Information Technology http://www.indiamart.com http://www.diseven.pl Free Powerpoint Templates UKM:Che-Ani 2012 Page 7
  8. 8. INTRODUCTION : ONLINE FACILITY MANAGEMENT Computer Aided Facility Management (CAFM) or Computer-Integrated Facility Management (CIFM) technology supports facilities- related functions such as lease management, strategic planning, space planning, space forecasting, move management and asset tracking. CAFM/CIFM provides a single, comprehensive repository of information that tracks the organization’s people, places and physical assets. Free Powerpoint Templates UKM:Che-Ani 2012 Page 8 http://www.advantech.com
  9. 9. INTRODUCTION : OFFLINEFACILITY MANAGEMENT PEOPLE PLACE PROCESS TECHNOLOGY http://www.clker.com/clipart-x-icon.html Free Powerpoint Templates UKM:Che-Ani 2012 Page 9
  10. 10. MANUAL TAM : WHERE ARE WE?• Model Pam AsetInfrastruktur/AsetBangunan/ PERANCANGANAset Alih Khas PERANCANGAN PELUPUSAN REKA BENTUK PEWUJUDAN ASET PEMULIHAN & PENGURUSAN NAIK TARAF PEROLEHAN PRESTASI FAEDAH ASET YANG OPTIMUM PENILAIAN PEMBINAAN OPERASI & SENGGARA PENTAULIAHAN PENERIMAAN PENGURUSAN NILAI & RISIKO Free Powerpoint Templates UKM:Che-Ani 2012 Page 10
  11. 11. MANUAL TAM : WHERE ARE WE? SOURCE: MOHD. SABRI MAT DERIS (JKR) - 2009 Maintenance Transformation Approach: Toward TAM Total AssetCurrent Breakdown Effective Total New Management (TAM)Practices Maintenance Maintenance Facilities Approach Management Management Considering whole life cycle (Asset Life Cycle) process Comprehensive Asset & Proper Asset Planning & Designing Proper Maintenance Facilities Planning Run to failure toward Optimization & Planning Proper asset care & users Sustainability Attend as request/ Asset Registry need/facilites consideration complains Considering all environmental, Preventive Reliable Asset operation & social and economic impact for Repair & Replacement Maintenance Practices maintenance today and next generation work Costing & Budgeting Service Delivery & Customer Involvement of all parties to Fire Fighting/ Ad hoc Satisfaction optimizing asset value Proactive Approach Reactive Approach Customer Focus Approach ROI Approach Free Powerpoint Templates UKM:Che-Ani 2012 Page 11
  12. 12. BUILDING MAINTENANCE : ANEVERGREEN BIZ Free Powerpoint Templates UKM:Che-Ani 2012 Page 12
  13. 13. BUILDING MAINTENANCE : AN EVERGREEN BIZ1. As long as there is a building to be managed2. When user satisfaction is the concernBecause of its evergreen and evolve from time to time, then we need to improve. This is where FM comes in http://www.cartoonstock.c om/newscartoons/cartoon ists/mfl/lowres/mfln2897l.j pg Free Powerpoint Templates UKM:Che-Ani 2012 Page 13
  14. 14. TRANSFORMATION : BM  FM« from boiler room to board room » http://www.behaviourchangeandtechn ology.org/wp- content/uploads/2010/05/arrow- pointing-two-directions-400x400- http://www.fastcharacters.com/wp/wp- 300x300.jpg content/uploads/cartoon-business-man- 02.jpghttp://www.best-of-web.com/_images_300/Cartoon_Handyman_Carrying_His_Tools_100521-193933- http://www.ibhar.com/images/Business-transformation.gif274042.jpg Free Powerpoint Templates UKM:Che-Ani 2012 Page 14
  15. 15. TRANSFORMATION : BM  FMConsider this scenario:1. Going to HOSPITAL like going to Mid Valley – new experience to customer2. In preparation to BANGKOK, but feeling like taking BUS – avoid this3. SERVQUAL in FM – value added to customer : nowadays people don’t mind paying a little bit extra http://www.ibhar.com/images/Business-transformation.gif Free Powerpoint Templates UKM:Che-Ani 2012 Page 15
  16. 16. TRANSFORMATION : BM  FM Free Powerpoint Templates UKM:Che-Ani 2012 Page 16
  17. 17. TRANSFORMATION : BM  FM Competencies (measurable competencies: scroll) Page 17 Free Powerpoint Templates UKM:Che-Ani 2012
  18. 18. TRANSFORMATION : BM  FM The Distinction between Maintenance and FM Free Powerpoint Templates UKM:Che-Ani 2012 Page 18
  19. 19. SESSION BREAK : QUESTIONNAIRESURVEY (10 MINUTES SURVEY) any reflection so far? Free Powerpoint Templates UKM:Che-Ani 2012 Page 19
  20. 20. GOING ONLINE : WHAT IT TAKES?- Change of data management – sharing & contributing Free Powerpoint Templates UKM:Che-Ani 2012 Page 20
  21. 21. GOING ONLINE : WHAT IT TAKES?- Data integrity  Reliable and somebody has to take up the responsibility (professionally handled)  Land data = Land Surveyors  Cost data = Quantity Surveyors  Building data = ?????  But what is BUILDING data ?????  How about “surat beranak”, as similar as the concept of “geran tanah” (we have PTG that responsible)???  To propose: Building User Manual (BUM) perhaps, (borrow from GBI terms) Free Powerpoint Templates UKM:Che-Ani 2012 Page 21
  22. 22. SM13 Building User Manual Shall be specified in the tender specification. The coordination of preparing the BUM shall be carried out by a competent person. For this purpose, it is part of the responsibility of appointed Facility Manager and/or Building Executive. Building User ManualBaseline MS 1525 Gold Cost Free Powerpoint Templates 0 0 1 Incl. IN2 Page 22
  23. 23. SM13 Building User Manual Acknowledgement Preface SECTION 1 (INTRODUCTION) 1.1 GENERAL 1.1.1 Purpose 1.1.2 Scope 1.1.3 Project Quality Objective 1.1.4 Handing Over Management 1.2 MALAYSIAN TOTAL ASSET MANAGEMENT (PAM) 1.2.1 Dasar Pengurusan Aset Kerajaan (DPAK) 1.2.2 Manual Pengurusan Aset Menyeluruh (MPAM) 1.3 GOVERNMENT NEEDS STATEMENT 1.4 GOVERNMENT REQUIREMENTS SECTION 2 (PROJECT INFORMATION) 2.1 INTRODUCTION OF THE PROJECT 2.1.1 Site Background 2.1.2 Site Characteristic 2.1.3 Environmental StudiesBuilding 2.1.4 SWOT Analysis 2.1.5 Site Proposal 2.2 PROJECT INFORMATION / DESCRIPTIONUser Manual 2.3 MAINTENANCE ORGANIZATION/ CONSULTANT 2.3.1 Maintenance Department Organization 2.3.2 Scope of Work of Maintenance Personnel 2.4 GREEN BUILDING INDEX (GBI) SECTION 2.4.1 Overall Score Summary 2.4.2 Green Building features (passive and active) 2.5 RULES, REGULATIONS AND STANDARDS 2.6 LOCAL AUTHORITY DOCUMENTATION Free Powerpoint Templates 2.6.1 2.6.2 Page 23 Process of Plan Approval Records of Plan Approval
  24. 24. SM13 Building User Manual 2.7 BUILDING BACKGROUND / INFORMATION 2.7.1 Fire Safety Manual / Health & Safety 2.7.2 Design Philosophy - Special Design Features 2.7.3 Drawing and Drawing Record -As Built Drawing- inclusive of soft copy -Technical Specification-inclusive of softcopy 2.7.3 Construction Phase - Knowing the construction process 2.7.4 Change Management 2.7.5 Asset Register - Inclusive of Warranty and Guarantee Management – M&E SECTION 3 (MAINTENANCE BUSINESS PROCESS)-FM SERVICES 3.1 INTRODUCTION Working Hours Work Order-Complaint ProcessBuilding Customer Care Centre FACILITIES MANAGEMENT Civil MaintenanceUser Manual Mechanical, Electrical and Plumbing House Keeping Services Pest Control Services Landscape Services Security Guards Free Powerpoint Templates Page 24
  25. 25. SM13 Building User Manual SECTION 4 (BUILDING OPERATION & COMMISIONING) INTRODUCTION OF BUILDING OPERATION AND MANUAL 4.2 OPERATION AND MANUAL Description and Operation of Civil List / Contact person of Supplier & Manufacturer Structure of the building List / Contact person of Supplier & Manufacturer Operation of Mechanical System List / Contact person of Supplier & Manufacturer Operation of Electrical System List / Contact person of Supplier & Manufacturer SECTION 5 (BUILDING MAINTENANCE MANAGEMENT) INTRODUCTION OF BUILDING MAINTENANCE AND MANAGEMENT Maintenance Schedule and Frequency Planned Preventive Maintenance (PPM) – Building- Daily, weekly, monthly, yearlyBuilding PPM for C&S - Daily, weekly, monthly, yearly PPM for M&E- Daily, weekly, monthly, yearlyUser Manual SECTION 6 (APPENDIX) Free Powerpoint Templates Page 25
  26. 26. GOING ONLINE : WHAT IT TAKES?- Information base Spare parts list (SPL) Rotable inventory Technical data Job Efficient Drawing catalog planning records Maintenance Manufactures instruction manual library manuals Life plans Free Powerpoint Templates UKM:Che-Ani 2012 Page 26
  27. 27. THE ADVANTAGES & CHALLENGES OF GOING ONLINE benefitsAllow all levels of maintenance personnel to have a quick access to the maintenance information that is essential for cost-effective decision-making & job execution. Allow information to be electronically communicated & shared company-wide. Major advances in accessing the database of equipment manufactures. Allow maintenance personnel a wide range of generic analysis & planningtools.Excellent on storing, interrogating & retrieving information from the maintenance information base. Short-term work planning system has become much more dynamic &flexible.Shutdown planning system can be electronically linked to the maintenance information system. Ability to store, analyze & report on large quantities of control data. Free Powerpoint Templates UKM:Che-Ani 2012 Page 27
  28. 28. THE ADVANTAGES &CHALLENGES OF GOING ONLINE visibility Free Powerpoint Templates UKM:Che-Ani 2012 Page 28
  29. 29. THE ADVANTAGES &CHALLENGES OF GOING ONLINE challenges Underestimation of the time & money necessary to up-rate life plans, spares lists & documentation Underestimation of the time & money needed to provide the initial & ongoing training of the maintenance personnel in the use of the system Poor quality of the maintenance information collected Free Powerpoint Templates UKM:Che-Ani 2012 Page 29
  30. 30. THE ADVANTAGES &CHALLENGES OF GOING ONLINE don’t: GIGO  Garbage In Garbage Out  Danger in assembling and assessing data  collecting right material  Disadvantages of double entries  Double the cost  Creates anomalies (discrepancy)  Data = Database = Website = Spiderweb  Data out of date Free Powerpoint Templates UKM:Che-Ani 2012 Page 30
  31. 31. THE ADVANTAGES & CHALLENGES OF GOING ONLINEhttp://3.bp.blogspot.com/-iJO4BrUWbb8/TpSLICffbhI/AAAAAAAAAVo/tie7-XQotwo/s1600/update.jpg http://cdn.seomoz.org/img/uploa d/churn_on_the_web.png “Laman sesawang TO sawang” http://image.shutterstock.com/display_pic_with_logo/45 4816/454816,1282046556,1/stock-vector-black-spider- and-spider-web-isolated-on-the-white-background- 59202874.jpg http://mintywhite.com/images/wg/0812/ 20iconsets11/icon-packs-11-14.jpg Free Powerpoint Templates UKM:Che-Ani 2012 Page 31
  32. 32. THE ADVANTAGES &CHALLENGES OF GOING ONLINE complexity Free Powerpoint Templates UKM:Che-Ani 2012 Page 32
  33. 33. THE ADVANTAGES &CHALLENGES OF GOING ONLINE Layer of data Free Powerpoint Templates UKM:Che-Ani 2012 Page 33
  34. 34. THE ADVANTAGES &CHALLENGES OF GOING ONLINEJust to demonstrate that we CANNOT experience to have MACHINE & CONNECTION problem (at both speed & security) http://desertlandscapes.files.wordpress.co m/2011/06/online-shopping-cartoon- 300x262.jpg Free Powerpoint Templates UKM:Che-Ani 2012 Page 34
  35. 35. BENEFITS OF CAFM (ComputerAided Facilities Management)By implementing a CAFM solution, organisations are able to: Manage buildings Make informed and property Centralise data decisions portfolios Comply with Manage building regulations affecting operational issues those assets Free Powerpoint Templates UKM:Che-Ani 2012 Page 35
  36. 36. SUMMARY & Take away1. Go online – make sure everybody is ready first, rather than everything must be ready2. Offline biz process is most important. Make sure your data is correct & not outdated3. Online is an enabler & to ease the biz; NOT to take over the human function. Free Powerpoint Templates UKM:Che-Ani 2012 Page 36
  37. 37. SUMMARY & Take awayHuman is the best machine…. & that is why WE ARE HERE Free Powerpoint Templates UKM:Che-Ani 2012 Page 37
  38. 38. Thank you very much adiirfan@gmail.com - reflection - Free Powerpoint Templates Page 38

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