M-Theory for Business Analysts - 11Dimensions of EmpowermentCopyrights (c) 2011-2013 PragmaticCohesion Consulting1
A Powerful Related TED Talk• DAN PINK : THE PUZZLE OF MOTIVATIONCopyrights (c) 2011-2013 PragmaticCohesion Consulting2
Kurstedt’s Characteristics of EmpowermentSelf-Efficacy: I can do it.OptiMism: I expect the best.PerceivEd control: I can m...
Ownership• As a Business Analyst (BA), I have a feeling ofownership when I experience all the othercharacteristics of Empo...
Self-esteem• “No one can make us feel inferior without ourpermission” – Eleanor Roosevelt• A BA radiates self-esteem every...
Purpose• The BA’s sense of Purpose is fulfilled along twocomplementary dimensions:– His understanding of how his contribut...
Loyalty• A BA feels true Loyalty when he experiences a senseof belonging to his team, his project, and hisorganization.• I...
Stewardship• “ Ut Prosim: that I may serve” – Virginia Tech’smotto• As a BA, I have often found myself offeringservices to...
Perceived Control• I perceive that I have control when I clearlyunderstand the impact and dependencies of mywork with resp...
Trust• Perhaps a very difficult feeling to have, Trustrequires relying on others.• Trust becomes robust and lasting if it ...
Optimism• Being optimistic is essential for a BA because Optimismcarries positive energy. Positive energy, just as negativ...
Self-efficacy• I see my BA training and experience as asource of strength and confidence. I feelcompetent and capable of p...
Accountability• “ I want you to want to take me out for dinner” –A wife• True accountability is more than being heldaccoun...
Causality• The BA experiences Causality when hebelieves that his actions have a direct tangibleimpact on his project and o...
Copyrights (c) 2011-2012 PragmaticCohesion Consulting15For Comments and Questions contact didier@pragmaticohesion.comRefer...
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M theory for business analysts - 11 dimensions of empowerment

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Insightful presentation about 11 Dimensions of Empowerment for the Effective Business Analyst.

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M theory for business analysts - 11 dimensions of empowerment

  1. 1. M-Theory for Business Analysts - 11Dimensions of EmpowermentCopyrights (c) 2011-2013 PragmaticCohesion Consulting1
  2. 2. A Powerful Related TED Talk• DAN PINK : THE PUZZLE OF MOTIVATIONCopyrights (c) 2011-2013 PragmaticCohesion Consulting2
  3. 3. Kurstedt’s Characteristics of EmpowermentSelf-Efficacy: I can do it.OptiMism: I expect the best.PerceivEd control: I can make a difference.PurPose/aim: I’m doing something meaningful.TRust: I feel safe.Self-esteeM: I believe in myself.AccouNtability: I care.SteWardship: I want to serve.LOyalty: I belong.CausaliTy: I have a choice.OwnErship: I get joy from what I do.Copyrights (c) 2011-2013 PragmaticCohesion Consulting3
  4. 4. Ownership• As a Business Analyst (BA), I have a feeling ofownership when I experience all the othercharacteristics of Empowerment.• Ownership for me means that I have a profoundattachment to the work I do, the people I workwith, the organization I serve and that I careabout the outcome of my work .• This attachment is an emotional investment. Idefy anyone to feel ownership without anyemotional attachment!Copyrights (c) 2011-2013 PragmaticCohesion Consulting4
  5. 5. Self-esteem• “No one can make us feel inferior without ourpermission” – Eleanor Roosevelt• A BA radiates self-esteem every time he isconfident that he is highly valuable to a team,a project, an organization.• Awareness of one’s value is rooted in self-assessing who we are, what we do, and whywe do it.Copyrights (c) 2011-2013 PragmaticCohesion Consulting5
  6. 6. Purpose• The BA’s sense of Purpose is fulfilled along twocomplementary dimensions:– His understanding of how his contribution is inalignment with the project and organizationgoals.– His commitment to the organization culture (what the organization stands for and what itbelieves in) and the organization mission ( whythe organization believes what it believes andwhy it does what it does).Copyrights (c) 2011-2013 PragmaticCohesion Consulting6
  7. 7. Loyalty• A BA feels true Loyalty when he experiences a senseof belonging to his team, his project, and hisorganization.• Interestingly enough, it is possible to feel loyal to ateam but not to the project the team is working on.• Also, it is not uncommon to be loyal to a project butnot to a given team that is part of the project.• Has anyone experienced being loyal to anorganization but not to one of its projects or teams?• How about being loyal to a team or project but notto the organization that hosts them?Copyrights (c) 2011-2013 PragmaticCohesion Consulting7
  8. 8. Stewardship• “ Ut Prosim: that I may serve” – Virginia Tech’smotto• As a BA, I have often found myself offeringservices to my co-workers that could easily beclassified as beyond my job description. Myattitude is simple: my job description is anattempt at capturing and documenting at a pointin time the services expected from my position.• When I exert Stewardship, I genuinely want toprovide services that I have expertise in, thisdesire should never be hindered by a jobdescription.Copyrights (c) 2011-2013 PragmaticCohesion Consulting8
  9. 9. Perceived Control• I perceive that I have control when I clearlyunderstand the impact and dependencies of mywork with respect to the project or organization’sbroader environment.• The BA has control when he has the neededinformation and resources to properly carry outhis actions. Resources can be: time, tools,methodology/processes, budget, and workforce.• Perceived control also requires that the BA hassome freedom in making decisions relevant to hiswork.Copyrights (c) 2011-2013 PragmaticCohesion Consulting9
  10. 10. Trust• Perhaps a very difficult feeling to have, Trustrequires relying on others.• Trust becomes robust and lasting if it is builton the BA’s and his team members’ strengths,abilities, character, and integrity.• The lack of Trust is the root cause of manydysfunctions in teams and organizations.Copyrights (c) 2011-2013 PragmaticCohesion Consulting10
  11. 11. Optimism• Being optimistic is essential for a BA because Optimismcarries positive energy. Positive energy, just as negativeenergy, is contagious. Unrealistic optimism is not what Imean here; the positive energy I am referring to is thatof believing in my ability and that of my teammates toovercome or alleviate whatever problem, obstacle, andchallenge we face.• Are we going to run into troubles? Of course, but neverhas pessimism made a problem go away; it onlyaggravates things.• Optimism actively seeks out reasonable solutions andit is always willing to re-assess its outlook in order tomake progress happen.Copyrights (c) 2011-2013 PragmaticCohesion Consulting11
  12. 12. Self-efficacy• I see my BA training and experience as asource of strength and confidence. I feelcompetent and capable of providingoutstanding services.• I have a commitment to continuously sharpenmy skills through appropriate educationaloutlets (certifications, seminars, onlineforums, professional groups, etc…).Copyrights (c) 2011-2013 PragmaticCohesion Consulting12
  13. 13. Accountability• “ I want you to want to take me out for dinner” –A wife• True accountability is more than being heldaccountable.• True accountability is more than feelingaccountable.• When you are truly accountable you want to holdyourself accountable! Imagine how manyconflicts in an organization would be promptlyresolved with this kind of attitude!Copyrights (c) 2011-2013 PragmaticCohesion Consulting13
  14. 14. Causality• The BA experiences Causality when hebelieves that his actions have a direct tangibleimpact on his project and organization.• An important aspect of Causality is the BA’sbelief. That belief will be short lived if it is notcorroborated by actual effects that do changethe organization in some way.Copyrights (c) 2011-2013 PragmaticCohesion Consulting14
  15. 15. Copyrights (c) 2011-2012 PragmaticCohesion Consulting15For Comments and Questions contact didier@pragmaticohesion.comReference:• Kurstedt, H. (2000), Management Systems Theory, Applications,and Design,Virginia Polytechnic Institute and State University - ISE Department,Blacksburg VA.

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