Citizen Engagement Framework


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Citizen Engagement Framework SeMT Gujarat

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Citizen Engagement Framework

  1. 1. Framework for Citizen Engagement in Participatory Government Krunal R. Adhyaru Consultant- Change Management, SeMT, Gujarat 1
  2. 2. OBJECTIVE OF CITIZEN ENGAGEMENT:To contribute to the closing of the gap between governments andcitizens;To allow public servants and politicians to reconnect with citizens’needs, priorities and values. NEED OF CITIZEN ENGAGEMENT:For long term sustainability of Democracy.Citizen engagement is not to replace representative democracy butrather to renew and deepen it by valuing the right of citizens. 2
  3. 3. Mapping Democracy with e-Democracy* Citizen engagement is actually e-Democracy e- Equality Informati e-Democracy on Democracy Popular Sovereignt e- y Services Rule of Law e-Voting e- Majority Complain Rule t Liberty e-Forum * 3
  4. 4. Citizen Engagement Maturity ModelMaturity stages of citizen engagement are shown below: Informing Discussion Dialogue Collaboration Citizens 4
  5. 5. Citizen Engagement Evolution RoadmapCitizen engagement is evolutionary kind of initiative.It would evolve iteratively .i.e. it gets refined as moving forward Citizen Enablement Citizen Engagement Citizen Empowerment 5
  6. 6. Citizen Engagement Evolution Roadmap Undertake Citizen Engagement Forming Citizen engagement Eco System Forming Special Interest Groups Creating Platform for Citizen Citizen citizen engagement Enablement Engagement 6
  7. 7. Citizen Engagement Mediums(Online & Offline): Telepho ne/ Social Radio Mobile Network ing Field News Survey Paper Video Email Confere ncing Citizen Bulletin Televisi Board on Chat Online rooms survey Confere Online nce/ forums Meeting Blogs Portal 7
  8. 8. Citizen Engagement Dimensions: Law & Order Adheren Grievan Policy ce ce Making Redress al Identify Urban Citizen developm Need/Vo ent ice of Citizens Anti Social corrupti Justice on Citizen Engagement Environ Innovati mental on Idea Issues Woman Public Empower Health ment Human e-Voting Rights 8
  9. 9. Implementing Citizen Engagement… CitizenCitizens/Special Engagement GovernmentInterest Groups Platform 9
  10. 10. Citizen Engagement Platform Citizen engagement platform should be able abridge gap created due to the digital divide. CSCs can provide platform in addressing concerns of citizens of rural area. Citizen engagement platform should consist of 2 components as shown Citizen Citizen Citizen Engagement Engagement Engagement Portal Eco-system Platform Citizen engagement portal is to involve citizen with basic ICT knowledge with interest in proactive participation in decision making. Citizen engagement Eco system is mainly for portal administration and for involving those citizen who can participate only with offline 10 medium.
  11. 11. Anticipated outcomes of Citizen Engagement Participative decision making Consultative Policy More conviction in deliberative democracy Reducing Conflicts between Govt. & citizens Inclusive Growth More sense of responsibility among citizens 11
  12. 12. Thank You 12