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Vulgarisation of Unified Communication

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Vulgarisation of Unified Communication Vulgarisation of Unified Communication Presentation Transcript

  • Unified Communication demystified What’s exactly the Unified Communication ?
  • Agenda
    • Something to demystify ?
    • How to proceed in implementation.
    • Part 1 : VOIP Softphone & VOIP Server.
    • Part 2 : Presence system’s
    • Part 3 : Speech Services & Exchange 2007/2010
    • Part 4 : Integration with PABX
    • Part 5 : Other services (fax, alarm, …)
    • Part 6 : Standard protocolsssssssssssss ;-)
  • Something to demystify ?
  • Simple View !
    • Voice communication
    • E-mail communication
    • Fax Communication
    • Instant messaging
    • Legacy Phone communication
    • Everything share the same tools and platforms, giving mobility to the user.
  • How to proceed ?
    • Thinks about where are your initial concern.
    • Think about integration : ie a simple softphone (PC/PDA) or advanced feature like controlling your desk phone from Outlook
    • Do not try to implement everything in// but keep in mind interop (see later about « protocol »)
    • Don’t forget that device/hardware in previous slide can be anywhere (at home, in the cloud, in the office, roaming,…)
  • Part1 : VOIP
    • My perception is to have a low cost « PABX » using internet & local network.
    • Using the simplest gateway to interact with PSTN world (trunk)
    • Take care to the security (see later slide about standardized protocol…)
  • VOIP Softphone & VOIP Server
    • In premise (you owned the solution’s)
      • Office Communicator 2007 R2
      • www.3CX.com (possible skype integration)
      • www.asterisk.org (open source)
      • www.iptel.org/ser (open source & web-based)
    • In « the cloud »
      • www.iptel.org/service (also for your domain! Logon/reachable with xxx@mydomain)
      • www.onsip.com (with presence and chat)
  • Part 2 : Presence service
    • See the other party status and adopt the better communication’s way !
      • If : Busy, available , other , .. , in meeting (using agenda linking)
      • Discuss with Chat , E-mail, Phonecall (VOIP/pstn)
    • A client (could be Softphone, IM Client etc …)
  • Part 3 : Speech Services Exchange 2007/2010
    • Call your Exchange 2007/2010 server’s:
      • Listen your e-mail
      • Listen / Change your agenda
      • Get your voice mail
      • Etc …
    • Call an Exchange 2010
      • Give the name of your contact and be « routed » to it. (AD lookup)
  • Part 4 : Integration with PABX
    • 2 main Goal’s
      • Fully interconnect your actual phone PABX with your new IP Phone Solutions
      • Receive legacy PSTN call to your IP Phone
    • The challenge is to know supported solutions according your VOIP Solutions and your PABX Solutions (some PABX are really advanced and include presence info, recording, and much more…)
    • Expert are needed (see protocol slide …)!
  • Part 5 : Others Services
    • Integration of others service :
      • Fax (in and/or out), Recording, Reporting, SMS, Call center capabilities , Advanced call routing , …
      • Are most accessible with unified communication that previously (important at purchase time)
    • Security :
      • « IP Flood » (simple attack) can give conversation listening
      • « Denial of Service » could cause no telephony ..
      • Dependency of your ISP stability.
      • QoS
  • Part 6 : Protocolssssss
    • There are many (too many) protocols that could cause nightmare to give a full interoperability in an unified communication solution.
    • As (in the « first » slide) concentrate on your real need’s
  • Bonus Slide : Simple « end-user » solution’s
    • Presence
      • Windows Live Messenger : you CAN use your own domain so Other outlook/messenger user’s can see your status in Outlook ! (email@mydomain.com)
    • Phone alternative
      • Skype but also other provider; If you have other collaborator, Skype for Business is existing (report, dashboard etc…)
      • www.gizmo5.org , www.voipcheap.com …
    • Other services (fax,…)
      • Have a look to www.hostbasket.be or www.ovh.com
    • As usual, don’t hesitate to contact us.