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The People Factor in ITSM
For many years we have been doing our bes un adopting best practices, standards, frameworks, with the expectations of realizing our Business goals.
Unfortunately the results in many cases have not been as planned since not enough attention has been paid to the people that need to realize these goals. If we address the People Factor correctly things will start looking better. Please follow this presentation and share your thoughts here and at the itsmabc.wordpress.com blog