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ITIL / ISO 20000 Professional Certification Myths and Realities
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ITIL / ISO 20000 Professional Certification Myths and Realities

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Brings clarity regarding the link between the value of certification and ITSM practice based on ITIL or ISO20000 or both. It includes the individual\'s perspective and the organization\'s benefits: ...

Brings clarity regarding the link between the value of certification and ITSM practice based on ITIL or ISO20000 or both. It includes the individual\'s perspective and the organization\'s benefits: What is there for me? What can certifications do for you and your current organization? How can I really know which certification and level to choose from? Will this help in the current business reality? Does it really prove ones competencies and benefits the organization?. What is the real and perceived value? The presentation includes an open and honest view on professional exams and certifications It shows why being a certified professional or employing one is a secure way of getting a return on a training investment.

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  • Hi there! great presentation. Thanks for sharing some very interesting and informative content it is a big help to me as well, keep it up!!!

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  • Hi there! great presentation. Thanks for sharing some very interesting and informative content it is a big help to me as well, keep it up!!!

    Consultant of ISO 20000 Certification
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    ITIL / ISO 20000 Professional Certification Myths and Realities ITIL / ISO 20000 Professional Certification Myths and Realities Presentation Transcript

    • Certification Myths and Realities
    • alejandro.debenedet@exin-exams.com Entrepreneur – International ITSM Speaker – itSMF Representative Regional Manager EMEA – EXIN International
    • Aim Prove the importance of ITIL/ITSM certification to run successful ITSM process implementations while clarifying myths and considering benefits and opportunities both for the organizations and the individuals.- alejandro.debenedet@exin-exams.com
    • Aim Prove the importance of ITIL/ITSM certification to run successful ITSM process implementations while clarifying myths and considering benefits aboutopportunities both for This is and YOU, the PEOPLE !!!! the organizations and the individuals.- alejandro.debenedet@exin-exams.com
    • 1 Questions to the Audience 3 Understanding ITIL (ITSM) 2 Why Certification What Certification Choosing 4 the right training & certification 5 Questions from the Audience 6 Feedback welcomed Building Blocks
    • 1 Something about you …
    • • How many of you present have an – ITIL Certificate? – ITIL Foundation Certificate? – ITIL “Other” Certificate? – Another ITSM Certificate? • Based on ISO 20000 • Based on MOF • Based on … Starting questions
    • • How many of the ones with a certificate know: – Why you have it? – What can you use it for? – What can you do next ? – Know how much it cost? – Know how much you achieved because of it? – Know how much is worth? Starting questions
    • 2 Introduction - Definition
    • Doctors, lawyers, dentists, teachers, cosmetologists must pass certification programs. If we really believe IT is the FOUNDATION of our society, isn’t it time to add IT WORKERS to that list? Gary Beach 05-10-2009 cio.com Why are CERTIFIED Professionals needed ?
    • ITSM is … (and the reason why we need ITSM Certified professionals)
    • 1. The act of certifying – Empowerment: the act of conferring legality or sanction or formal warrant – Accreditation - the act of granting credit or recognition 2. Confirmation that some fact or statement is true through the use of documentary evidence 3. A document attesting to the truth of certain stated facts 4. Validating the authenticity of something or someone Certification means …
    • Why GET CERTIFIED ? 3
    • Why to get certified Theory vs Practice
    • Why to get certified Teamwork or …
    • Why to get certified Babel Tower Chaos
    • Why to get CERTIFIED Animal Farm, George Orwell, Certified professionals are ALL EQUAL
    • Why to get CERTIFIED Global, Independent
    • • For the delivery of higher value and higher margin solutions • For sustainable competitive advantages • For developing skills that work effectively with cutting-edge technology • For using “real-world” knowledge in today's open, multi-vendor environments • For adding value to their company and reward to their employees Why do organisations look for certified professionals?
    • Understanding ITIL Certification
    • DE FA C TO PR OF QU ESS ALI IO N FIC AL AT ION EXAM PASS GUARANTEE AT E SR % PAS 95 ITIL Foundation – They Key to Unlock ITSM Mysteries ?
    • 1. ITSM = ITIL ? ITSM = IT Service Management ITIL = IT Infrastructure Library True or False
    • Source: David Cliffort – EXIN ITSM@ISO20000 IT Service Management Space Source : IT Governance Institute
    • 1. ITSM = ITIL ? 2. ITIL = ITIL FOUNDATIONS ? True or False
    • - + ITIL® V3 Qualification Scheme
    • 1. ITSM = ITIL ? 2. ITIL = ITIL FOUNDATIONS ? 3. ITIL FOUNDATIONS = SUCCESSFUL IMPLEMENTATION OF PROCESSES AND PRACTICES BASED ON ITIL/ITSM ? True or False
    • Source: Paul Wilkinson – ABC of ICT The ITIL Foundation True Story: Translating theory into practice ?
    • ITIL® V3 Foundation (ITV3F.EN) - Summary The purpose of the ITIL® Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL® terminology, structure and basic concepts and has comprehended the core principles of ITIL® practices for Service Management. The ITIL® Foundation certificate in IT Service Management is not intended to enable the holders of the certificate to apply the ITIL® practices for Service Management without further guidance. Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification. Based on Syllabus 4, released July 6, 2009. What is ITIL Foundations intended for?
    • 4 Today´s market reality
    • 2010 2015 2020 2025 Based upon presentation itSMF UK 2009 Ian Pearson The shape of economic recovery
    • Based upon presentation itSMF UK 2009 Ian Pearson Change as a Constant Business will change faster
    • Based upon presentation itSMF UK 2009 Ian Pearson Technology unstoppable progress
    • Source: Gartner IT Key Metrics Data 2009 Spending increases in 2010
    • Source: Gartner IT Key metricsData 2009 IT Spending on Personnel stable through the years
    • • Certification opened the door to career advances that I would have normally overlooked. It is a good way to distinguish your abilities in a saturated tech market.“ – A. T., Michigan, United States Check it Up
    • To show employee ability 3.89 To build credibility / reputation 3.73 To give a competitive advantage 3.70 As an internal incentive option 3.59 Ability to sell to clients 3.45 1.00 1.50 2.00 2.50 3.00 3.50 4.00 4.50 5.00 Source: FreshMinds [Base = 377 (individuals all countries); 371 (companies all countries)] How important is Certification
    • 5 Training and Certification decision making
    • Source. G2G3 – Nick – Used by permission ITSM Implementation Track
    • • Which PROBLEM do you want to SOLVE? • What do you want people to LEARN? • How will you TRANSFER the knowledge into the organization? • Which SOLUTION can ENABLE it? – Best Practice / Standard – BOK – Training – Simulation – Practice - Certification • Who needs to be INVOLVED and Why? Then project starts … (part of another presentation) Think First, then Act
    • REMEMBER: ITIL is not the GOAL but • Which PROBLEM do you want to SOLVE? • What do you want people to LEARN? one of the MEANS • How will you TRANSFER the knowledge into the organization? to allign IT to the • Which SOLUTION can ENABLE it? Business needs and – Best Practice / Standard – BOK – Training – Simulation – Practice - Certification unlock its potential • Who needs to be INVOLVED and Why? Then project starts … (part of another presentation) Think First, then Act
    • ROI Source: Atwell Williams – 2do Foro Internacional de ITIL & ITSM 2009 – MTY, Mexico Make the Car go FASTER
    • Job focused knowledge Acceptance Completeness Community Future possibilities ROI Past achievements recognized Availability Localization Independance Recognition What to look for in a Qualification
    • CIO’s Creating Internal Auditors Administrators, managers, Quality Insurance Dept. consultants "Equivalent“ to ITIL Service Evaluating Manager Independent / Lead Auditors Analysing Specialized Trainings aimed at IT Professionals involved in IT Service Management 5 Trainings built following the ISO/IEC 20000 Groups of Processes Applying Understanding Understand basic principles of ITSM and Quality Management Understand the ISO/IEC 20000 and its role in ITSM Understand the requirements of ISO/IEC 20000-1 Understand the specifications of ISO/IEC 20000-2 Remembering Choose the right Certificate for each person/role
    • Remember …
    • – Team skill is directly responsible for organizational performance – Certified professionals in a team impacts directly the team performance – 80% of IT managers believe their teams require a significant amount of task-specific skills to perform their assigned duties IDC White paper: Value of certification and Organizational Performance – Nov 06 Team Excellence
    • One clear and straightforward way of improving performance is to increase the overall capability, or skill, of the key teams. It is clear that every increase in team skill improves organizational performance IDC White paper: Value of certification and Organizational Performance – Nov 06 Certified Teams
    • Assess ROI Train ce (Accredited cti tions Pra ula m Your IT !!! traninig only (si P L E A S E) IN) Needs • ET ED G IFI T C ER Deliver Learn Expected doing by Check results, ... start again Results Make IT to the TOP
    • We aim to make the difference Thank You alejandro.debenedet@exin-exams.com