Slides from our talk about the "Digital Guest". Any questions? Contact hello@reputami.com

1. The Digital Guest

2. Oliver Pitsch
Founder & Managing Director Reputami GmbH
oliver@reputami.com @ot

3. „The Hospitality Industry still is the bottom-placed
industry concerning digital marketing“
Christian Rätsch
CEO Saatchi & Saatchi

4. Reputami helps hospitality professionals all over
the world to accompany the Customer Jouney of the
„Digital Guest“ and present themselves in the best way

5. What is Reputami exactly?
Online Reputations Management
for the hospitality industry
easy to setup, easy to use
all reviews & photos
from all relevant portals
Rich Guest Profiles
incl. Realtime-Notifications
Customer Search™
world’s first guest search engine

6. What is a digital guest?
• Does his researches online
• Books his table online
• Announces his stay online
• Shares his experience online

7. The digital guest has a Social Media Value.

8. The value of a digital guest
• Does his researches online
• Books his table online
• Announces his stay online
• Shares his experience
online

9. Today the „digital hotel“ is
equally important as the real hotel.

10. Customer Journey
1.
Hotel Search
2.
Arrival
3.
Stay
4.
Back Home

11. 1. Hotel Search

12. 2. Arrival
• Your guests are sending signals
• Monitor these signals and
draw your conclusions
• Get to know the guest before his arrival

14. 3. Stay

16. 4. Back Home
• Encourage reviews
• Direct reviews
• Understand the reviews

17. How can Reputami help you?

18. Monitor all your hotels & your competition

19. Semantic Review Analytics that enable customer
satisfaction analysis without asking customers.

21. Rich Guest Profiles
feat. the Reputami Influencer Rank

22. Reputami tells you,
who will write tomorrow’s influencing reviews.

23. The only search engine for Rich Guest Profiles

24. The only search engine for Rich Guest Profiles

25. Enables breath-taking solutions on top of
Reputami’s vast amount of hospitality data.

26. www.reputami.comfb.com/reputami reputami