Outsourcing has had its problems, but ultimately has proven a useful step up the capability ladder for organisations moving to embrace this decade’s most competitive form of business model – the networked virtual organisation.
Why should you be interested? Because your competitors are moving to simultaneously improve productivity, profitability and customer satisfaction - all through this one approach of deploying out-tasking.
Why bother reading this paper? Consider this, global surveys find as many as 25% of firms have experienced major outsourcing failures. Complete outsourcing initiatives in the government sector, globally, have been wound back in-house.