Infor in the BARC BI Survey 2012

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Infor in the BARC BI Survey 2012

  1. 1. 1 Infor in THE BI SURVEY 12 THE BI SURVEY 12 The Customer Verdict The world’s largest survey of 11 business intelligence software users Infor in THE BI SURVEY This document is a specially produced summary by BARC of the headline results for Infor This document is not to be shared, distributed or reproduced in any way without first purchasing licensing rights and the express prior permission of BARC.
  2. 2. 2 Infor in THE BI SURVEY 12 Table of Contents Infor in THE BI SURVEY 12 ................................................................................................... 3 Infor overview ....................................................................................................................3 Infor customer responses ..................................................................................................3 Product usage ................................................................................................................. 4 Customer demographics ................................................................................................. 4 Product penetration ......................................................................................................... 4 Number of users.............................................................................................................. 4 Peer Groups ........................................................................................................................... 5 KPI Results for Infor in Peer Group “BI Giants” ..................................................................6 KPI Results for Infor in Peer Group “Performance Management vendor” ...........................8 KPI Results for Infor in Peer Group “Small and Medium Enterprise Projects vendor” ..............................................................................................................................9 Summary.............................................................................................................................. 10 Marketing Statements .......................................................................................................... 10
  3. 3. 3 Infor in THE BI SURVEY 12 Infor in THE BI SURVEY 12 Infor overview Through its rapid acquisition policy, Infor now has several BI tools. Although Infor did not acquire any BI vendors directly, it acquired ERP vendors that had previously acquired BI vendors. The roots of most of its BI components available today lie in the German MIS AG (and its Alea MOLAP server) which was acquired by Systems Union before being itself acquired by Infor. For a while performance management tools from Geac (who acquired Comshare before being itself acquired by Infor) played a role in the portfolio but there is now a clear preference towards the former MIS product line. The acquired products have subsequently been renamed and merged as Infor10 ION BI, which we refer to as Infor10 in this Survey. Infor customer responses Infor featured in The BI Survey 9 but didn’t have enough responses to be included in last year’s survey. This year, they are back in The BI Survey with 69 participants. All respondents stated that they were using Infor10.
  4. 4. 4 Infor in THE BI SURVEY 12 Product usage Standard/Enterprise 94% Reporting 3% 36% Dashboards 39% 94% Ad hoc query 3% 74% OLAP Analysis 18% Visual Analysis/ 23% Data Discovery 31% Predictive Analysis/ 10% Data Mining 30% 82% Budgeting/Planning 12% 44% Financial consolidation 21% in use % planned % Customer demographics Product penetration 70% Percentage of employees using Infor at customer sites 60% 58% Average 6% 50% 40% 36% Number of users 30% Number of users using Infor Median 54 20% Average 172 10% 6% 0% <100 100-2500 >2500 Number of emplo yees in different size classes for Infor customers
  5. 5. 5 Infor in THE BI SURVEY 12 Peer Groups Peer groups are used to ensure similar products are compared against each other both in fairness to the vendor and for the benefit of the customer. The groups are essential to allow fair and useful comparisons of products that are likely to compete. The peer groups are primarily data-driven and based on how customers say they use the product. Infor features in the following peer groups: - BI Giants - OLAP Analysis vendor - Performance Management vendor - Small and Medium Projects vendor For more details on the KPIs, see the ‘KPIs and Dashboards’ document.
  6. 6. 6 Infor in THE BI SURVEY 12 KPI Results for Infor in Peer Group “BI Giants” Top ranked BI Giant in product satisfaction Infor (1) 1.18 MicroStrategy (2) 1.14 Microsoft SSAS (3) 1.13 Microsoft SSRS (4) 1.09 QlikTech (5) 1.04 Average 1.00 Oracle OBIEE (6) 0.97 IBM Cognos BI (7) 0.94 Microsoft Excel (8) 0.93 IBM Cognos TM1 (9) 0.93 Oracle Essbase (10) 0.92 SAP BW (11) 0.91 SAP BO WebI (12) 0.90 Information Builders (13) 0.90 0.89 1.00 1,19 min max Through its history in the BI market and its broad portfolio, Infor has performed admirably in the product satisfaction category. This year Infor ranks as number one, beating even the largest vendors in the market. Leading BI Giant in customer satisfaction Information Builders (1) 1.23 Infor (2) 1.16 MicroStrategy (3) 1.15 QlikTech (4) 1.09 Microsoft SSAS (5) 1.09 IBM Cognos TM1 (6) 1.06 Average 1.00 Microsoft SSRS (7) 0.99 Oracle Essbase (8) 0.94 SAP BW (9) 0.90 Microsoft Excel (10) 0.87 IBM Cognos BI (11) 0.81 SAP BO WebI (12) 0.75 Oracle OBIEE (13) 0.73 0.72 1.00 1.24 min max As one of the largest business software vendors in the world, Infor receives good customer feedback on its BI portfolio.
  7. 7. 7 Infor in THE BI SURVEY 12 Leading BI Giant in agility QlikTech (1) 1.31 IBM Cognos TM1 (2) 1.30 Infor (3) 1.24 Microsoft Excel (4) 1.18 Average 1.00 Oracle Essbase (5) 0.99 Information Builders (6) 0.97 Microsoft SSAS (7) 0.96 Microsoft SSRS (8) 0.91 SAP BO WebI (9) 0.88 IBM Cognos BI (10) 0.86 MicroStrategy (11) 0.79 Oracle OBIEE (12) 0.75 SAP BW (13) 0.59 0.58 1.00 1.32 min max This result corresponds with BARC’s experience in the field. Infor is an agile product that supports business units across a range of different BI categories. Its multidimensional database in particular enables Infor to work in an agile way, fulfilling most of its customers’ requirements.
  8. 8. 8 Infor in THE BI SURVEY 12 KPI Results for Infor in Peer Group “Performance Management vendor” Leading Performance Management vendor in competitiveness Evidanza (1) 1.18 Jedox (2) 1.11 Infor (3) 1.04 Oracle Essbase (4) 1.01 Average 1.00 BOARD (5) 0.98 Cubeware (6) 0.93 IBM Cognos TM1 (7) 0.92 0.91 1.00 1.19 min max Through its broad portfolio of reporting, dashboarding, analysis and performance management tools, Infor supports a broad range of BI application areas which is reflected in this good result in the competitiveness category. Top ranked Performance Management vendor in product satisfaction Infor (1) 1.13 Cubeware (2) 1.05 Average 1.00 Jedox (3) 0.99 BOARD (4) 0.92 Evidanza (5) 0.91 IBM Cognos TM1 (6) 0.90 Oracle Essbase (7) 0.88 0.87 1.00 1.14 min max Due to Infor’s flexible database and front-end solutions, customers report a high level of satisfaction in this category. Companies use Infor in a wide variety of performance management scenarios and this is reflected in these results.
  9. 9. 9 Infor in THE BI SURVEY 12 KPI Results for Infor in Peer Group “Small and Medium Enterprise Projects vendor” Top ranked SME Project vendor in lowest number of administrators per seat Infor (1) 2.33 IBM Cognos TM1 (2) 2.16 BOARD (3) 2.00 Decisyon (4) 1.67 QlikTech (5) 1.33 Dimensional Insight (6) 1.33 Tableau (7) 1.29 Microsoft SSRS (8) 1.17 Cubeware (9) 1.06 Jedox (10) 1.03 Average 1.00 TARGIT (11) 0.83 Microsoft SSAS (12) 0.83 Bissantz (13) 0.83 Cyberscience (14) 0.78 Pentaho (15) 0.67 Evidanza (16) 0.67 Phocas (17) 0.45 Yellowfin (18) 0.37 0.36 1.00 2.34 min max Infor requires a low level of administration thanks to the high usability of its products. This allows a good deal of agility in the way line-of-business are able to use Infor.
  10. 10. 10 Infor in THE BI SURVEY 12 Summary Infor offers a user-oriented and flexible product portfolio achieving its best results in the customer satisfaction category. Infor offers not only a reporting and analysis solution centered around its multidimensional database, but its portfolio also consists of an impressive range of performance management solutions. Infor competes well with other large software vendors and achieved a leading position in many of the KPIs in this peer group. Marketing Statements BI Giants Leading BI Giant in goal achievement Leading BI Giant in lowest number of administrators per seat Leading BI Giant in in proportion of employees index Leading BI Giant in functional scope Leading BI Giant in competitive win rate Leading BI Giant in cloud BI Leading BI Giant in collaboration Top ranked BI Giant in product satisfaction Leading BI Giant in vendor support Leading BI Giant in implementer support Leading BI Giant in customer satisfaction Leading BI Giant in project length Leading BI Giant in self service Leading BI Giant in agility OLAP analysis vendor Leading OLAP analysis vendor in lowest number of administrators per seat Leading OLAP analysis vendor in collaboration Leading OLAP analysis vendor in product satisfaction Leading OLAP analysis vendor in implementer support Leading OLAP analysis vendor in customer satisfaction Leading OLAP analysis vendor in self service
  11. 11. 11 Infor in THE BI SURVEY 12 Performance Management vendor Leading Performance Management vendor in lowest number of administrators per seat Leading Performance Management vendor in variety of data types Leading Performance Management vendor in big data Leading Performance Management vendor in competitive win rate Leading Performance Management vendor in competitiveness Leading Performance Management vendor in cloud BI Leading Performance Management vendor in collaboration Top ranked Performance Management vendor in product satisfaction Leading Performance Management vendor in self service Small and Medium Enterprise Projects vendor Top ranked SME Project vendor in lowest number of administrators per seat Leading SME Project vendor in collaboration Leading SME Project vendor in product satisfaction
  12. 12. 12 Infor in THE BI SURVEY 12 Copyright © BARC GmbH 2012. All rights reserved. Business Application Research Center - BARC GmbH Steinbachtal 2b 97082 Würzburg Germany +49 (0)931 880651-0

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