Adam Mickiewicz View my profile on LinkedIn email: email@example.comCurriculum Vitae tel. +48 502 502 848 Experienced IT Manager 15 years of overall experience in IT, 9 years of IT Management experience Strong leadership, managerial and interpersonal skills Certificates: ITIL Manager, HDI Support Manager, PMI ACPM, MCSE, MCSA, MCP1. ProfileIT Manager with over 15 years of experience in IT, including 9 years in IT Management. Has extensive knowledge inin the infrastructure management and IT services management (ITIL methodology). Experienced in developing,optimizing and implementing of operational IT processes and managing large implementation and infrastructureprojects. Has excellent technical background in IT systems, networks and data center technologies.Experienced in managing teams of specialists in several countries - including systems and servers administrators,network administrators, IT service desks, customer service desks, developers, project managers and qualitymanagers.Strongly focused on increasing internal business satisfaction and make IT organization more efficient - throughmanaging quality of managed services at the level expected by the business and by improving operationalprocesses.2. Key qualifications 9 years of experience in people management (manager of managers, IT unit manager, project manager) building effective IT units and optimizing existing IT structures practical knowledge in implementing ITIL standards and processes experience in working in an international environment and in managing international / virtual teams managing large IT implementation, software and infrastructural projects excellent knowledge of IT and the most modern technologies (SAN, clustering, failover, disaster recovery, virtualization, LAN/WAN networks, CISCO / CheckPoint, Microsoft, Oracle, MS-SQL)3. Certificates HDI Certified Support Center Manager (HDI) ITIL Manager’s Certificate in IT Service Management: ITIL Service Manager (EXIN) MCSE - Microsoft Certified Solutions Expert: Server Infrastructure (Microsoft) MCSA - Microsoft Certified Solutions Associate (Microsoft) MCP - Microsoft Certified Professional (Microsoft) PMI Associate’s Certify in Project Management (ESI)4. Professional experience 2011.01- Senior IT Manager now Local Consumer Banking Systems Unit Citibank, Poland IT Service Delivery Department Managing units responsible for production support and maintenance of local banking systems - resolving incidents, problems, deploying new functionalities and production fixes, capacity planning and reporting Creating processes, procedures, metrics and reports based on the ITIL methodology - in order to increase efficiency of internal processes and delivering expected quality of services to the business Ensuring compliance with internal standards and policies Managing system recovery procedures and business continuity plan Ensuring optimal utilization of the hardware resources, optimizing TCO of the infrastructure Active participation in creating strategy and directions for the whole Department of Technology Managing business expectations and escalations Ensuring proper execution of the HR policies including people performance assessment, motivating staff, coaching, creating career paths and promoting organization culture values
Active cooperation with business units, external vendors and other technology groups Managing external vendorsProject: Migration of all critical banking systems from APPC data center to EMEA. Huge and highly complicated project.Role: Senior Manager / ExpertResponsibilities: Coordinating works at the department level to ensure smooth migration Managing works of managers responsible for service delivery units in the department Managing and mitigating risks related to the migrationPersonal achievements: Migration was completed successfully. No incident impacting customers or internal businesses occurred.Project: Creating new IT Service Delivery department in the BankRole: ITIL Expert / IT Service ManagerResponsibilities: Active participation in creating the department Building or adopting existing processes for the department Creating tools required for managing the department and delivering IT services at expected quality level (processes, procedures, KPIs, reports)Personal achievements: Incident and problem management procedures created by me were implemented for all technology units in the Bank Created set of KPIs and reports are valuable tools to manage the department and implementing them have led to improve quality of IT services delivered by the department2006-2010 IT Manager Diebold Incorporated, EMEA Data CenterDiebold Incorporated is a global leader in providing integrated self-service, security systems and services.Headquartered in Canton, Ohio, Diebold employs more than 16,000 employees, with representation in morethan 90 countries worldwide. In 2009, Diebold reported total revenue of US$2.7 billion. On the local marketDiebold is one of the main suppliers of the ATM terminals for banks and financial institutions. Diebold is also anoperator of the own Cash4You ATM network. Responsible for creating the regional Data Center in the EMEA region – creating architecture, recruiting employees, selecting vendors and managing the project Managing international teams of specialists responsible for Data Center operations (IT, User Helpdesk, Customer Helpdesks), development (internal developers), project and quality management Responsible for the architecture and solution of the Data Center systems and the network Ensuring security and high availability of the managed IT services and the ATM networks Planning, tracking, analyzing and reporting the Data Center budget Optimizing TCO of the infrastructure Defining processes, procedures and policies for the Data Center based on the ITIL methodology Defining service catalogue and ensuring quality of services defined in OLA and SLA agreements Working closely with the business owners and other departments to ensure that business requirements are properly gathered, analyzed and that projects are delivered within agreed timeline, budget and scope Leading the Change Advisory Board and ensuring that projects and changes are properly prioritized Managing implementation projects for new customers, connecting new countries and customers to the Data Center Ensuring efficiency of the Service Support and Service Delivery functions and processes Supporting sales organization in technical presentations, gathering requirements, building proof of concepts of system architecture/implementation and creating final proposals for the customers Managing external vendors and suppliers (collocation services, network links, hardware and software)Project: Managing implementation of the regional European Data Center, one of the fourth Diebold data centers over the world. Planning and designing the data center architecture, including operating systems, databases, storage area network (SAN) and MPLS WAN network. Managing the project of implementation the data center in Warsaw.Role: Project Manager / IT Expert
Responsibilities: Managing teams responsible for the data center implementation (system and network administrators, developers) Creating the concept and the architecture of the solution including systems and the LAN/WAN network Managing external vendors and suppliers (collocation services, network links, hardware and software)Personal achievements: Data center was created successfully, on time and within planned budget Technical architecture was designed to ensure maximum reliability and security TCO of the infrastructure was strongly optimizedProject: Managing project of creating infrastructure for the full ATM outsourcing for one of the largest world’s bankRole: Project manager / IT ExpertResponsibilities: Managing teams responsible for systems and network implementation (system and network administrators, developers) Gathering business and technical requirements Creating architecture of MPLS network covering several EMEA countries Managing agreements and negotiations with customer IT and security departments Managing ATM image development and security hardeningPersonal achievements: Concept of the network allowed connecting new locations without further investment Passed security audit performed by the bank security staff Project accomplished on timeProject: Defining processes for the data center and managing quality of provisioned servicesRole: ITIL Expert / Quality managerResponsibilities: Defining processes, procedures and policies for the data center based on the ITIL methodology, defining KPIs Defining service catalogue and ensuring quality of services defined in OLA and SLA agreements Ensuring efficiency of the Service Support and Service Delivery functions and processesPersonal achievements: Implementation of ITSM system, supporting processes and data center operations Data center passed corporate IT audit with satisfactory rating2000-2006 IT Project Manager Servers and Systems Administrator Polska Telefonia Cyfrowa Sp. z o.o.Polska Telefonia Cyforwa is one of the largest mobile network operators in Poland. PTC is the owner of the “T-Mobile” and “Heyah” brands. Employs more than 4.000 people and is one of the biggest companies in Poland.Project Manager (2004 – 2006)System Development Department, Back-Office Software Development Unit managing projects related to EDM systems and corporate portal (business needs analysis, architecture, managing implementation, deployment and testing, maintenance) gathering and analysis user requirements; creating projects plans, work breakdown structures, budgets and schedules, acceptance tests, evaluating vendor’s offers managing project teams creating, managing and supporting test and production environments creating and implementing new concepts of EDM systems based on SharePoint, FileNet and Oracle technologies managing external vendors and suppliersProject: Implementation of the portal for 2000+ users based on Microsoft SharePoint ServerRole: Project ManagerResponsibilities:
Gathering business requirements and creating system requirements specification Creating system architecture and concept of the solution Evaluating vendor’s offers, managing external vendors Managing project plan, budget and risk mitigation Personal achievements: Optimized system architecture to ensure high performance High internal customer satisfaction on each project stage Specialist – Systems and Server Administrator (2000-2004) Corporate IT Operations Department, Electronic Document Management Unit responsible for production business critical EDM systems – FileNet Software (Image Services, Content Services, eProcess, VW Workflow) Windows 2000/2003 and Sun Solaris servers administration MS SQL Server and Oracle databases 1997-2000 IT Specialist White Eagle Aviation S.A. private airline concerning on passengers and cargo flights, one of the Curtis Group companies, 200 employees Managing the IT infrastructure, administering LAN network and Windows/Linux servers, developing the corporate web-site, developing software, software and hardware purchases, end-user help-desk 1996-1997 IT Specialist Curtis Companies Ltd. Curtis Financial Center financial center of Curtis Group, 30 employees Administering of LAN network, developing software, end-user help-desk, creating and managing the IT infrastructure5. Trainings Support Center Manager (HDI) Great Customer Experience (Value Coaching) Academy of Management: Planning people development and goal settings (House of Skills) Academy of Management: Monitoring tasks (House of Skills) ITIL Service Support + ITIL Service Delivery (CT Partners & EXIN) Managing Teams (DOOR Poland) ITIL Foundation (CT Partners & EXIN) PMI - Requirements Management: A Key to Project Success (MTDC Poland) PMI - Leadership and Management (MTDC Poland) PMI - Scheduling Costs And Control (MTDC Poland) PMI - Managing Information Technology Projects (MTDC Poland) Requirements Management with Use Cases (Rational University) Object Oriented Analysis and Design with the UML (Rational University)6. Education 1995 - 1999 University of Warsaw, Faculty of Economics Master of Economics. Good grade. „Modern teleinformatic technologies in economical processes of global information communities evolution.”7. References Available on request and on my LinkedIn profile http://lnkd.pl/adam-mickiewiczI hereby authorize you to process my personal data included in my job application for the needs of the recruitmentprocess (in accordance with the Personnel Protection Act of 29.08.1997 no 133 position 883).