The Little Things That Matter

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The Little Things That Matter - Presentation Transcript

  1. micro Interactions Why The Little Things Matter Adam Kmiec August 22, 2008
  2. Good Morning
  3. \"If I sent a child into one of your stores with a broken salt and pepper shaker today, would your policies allow your workers to be kind enough to replace it?\" -Randy Pausch
  4. Letʼs Have Some Fun
  5. micro Interactions?
  6. Not This
  7. This - At a Basic Level

+ Adam KmiecAdam Kmiec, 2 years ago

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Every day we interact with dozens, if not hundreds more

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