The Little Things That Matter
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The Little Things That Matter - Presentation Transcript
- micro Interactions Why The Little Things Matter Adam Kmiec August 22, 2008
- Good Morning
- \"If I sent a child into one of your stores with a broken salt and pepper shaker today, would your policies allow your workers to be kind enough to replace it?\" -Randy Pausch
- Letʼs Have Some Fun
- micro Interactions?
- Not This
- This - At a Basic Level
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1470 views, 2 favs, more stats
Every day we interact with dozens, if not hundreds more
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