SugarCRM Ultimate edition & dotBase services fact sheet

1. Product Overview
Sugar Ultimate
Sugar’s Ultimate CRM Subscription
Delivers a Complete Set of Features
and our Highest Level of Support
Everything You Need in a CRM Solution
Sugar Ultimate is our most feature-complete subscription, ready to support complex global applications including
Mobile CRM and Social CRM components. Even better, this power is delivered with an unparalleled user experience
and the brilliant flexibility of Sugar’s open source platform.
Ultimate Customization, Ultimate Power
Sugar Ultimate has the capability to integrate with your legacy systems and applications using Web Services or
Enterprise Service Bus (ESB) solutions, and it includes an array of administration tools and resources to create
custom modules for any CRM application. If you can dream it, Sugar Ultimate has the power to make it a reality.
Unsurpassed Support for Mission-Critical Applications
Sugar Ultimate ensures you’ll have both application and developer support at your fingertips, 24 hours a day, every
day. An Ultimate subscription includes unlimited support cases, phone support with one-hour P1 response time, an
assigned technical support representative, an extended system Health Check and much more.

2. Ultimate Capabilities for your Applications
Now and in the Future
CRM without limits, Social CRM
running on our flexible, Sugar includes pre-built integrations Mobile CRM Support? We
intuitive and open CRM to the most popular collaboration
Hear You!
platform. and social media applications.
• Social media: Twitter, LinkedIn, Mobile applications have become
a business necessity, so Sugar
Our most complete Facebook
Ultimate works with a broad range of
package of sales, • Collaboration: IBM LotusLive,
devices:
support, marketing, and Google Docs, Cisco WebEx,
GoToMeeting • Sugar Mobile for iPhone,
collaboration features. Android, and Blackberry
• Plug-ins: Microsoft Outlook,
Word, Excel, IBM SmartCloud for • Offline Sync for Sugar Mobile
Self-service portal enables Plus
Social Business
cost-effective customer
• Connector: Lotus Domino Server. • iPad-optimized browser access
support applications. with support for HTML5-based
• Sales insight: InsideView and
charts
24x7 phone support, Hoovers.
• Mobile browser access on most
developer support, and • Gmail, IMAP, Google and
late generation smartphones
LinkedIn contacts import, email
go-live support included. • Customized experience
archiving
optimized for mobile devices
Enterprise infrastructure Ready for Global
deployment, Domino Advanced Reporting
Deployment
Server connectivity. Turn data into insight with Sugar
Sugar’s extensive language support
Ultimate’s real-time reports.
accelerates the localization process.
• Customizable reports, charts,
• 22 languages
and dashboards
• Right-to-left (RTL) language
• Multiple homepage dashboards
support
• Pre-configured dashboards
Offline Client including: sales pipeline, lead
source, monthly pipeline by
Use Sugar Ultimate without an outcome, opportunities by lead
Internet connection for true “anytime, source
anywhere” access.
• SQL reporting integrates data
• While in flight from various sources into a single
• In remote or secure locations report
without Internet access
2 Sugar Ultimate

3. Database and Cloud Remote Database Sugar Ultimate includes our most
Integration Backups. comprehensive support package,
plus additional On-Demand
Industry-standard database support Receive database backups, via FTP, capabilities and Lotus Domino
for high performance and flexible on a weekly basis. Server connectivity.
implementation. • Direct access to your valuable
• Databases: Oracle, IBM DB2, business data
Microsoft SQL Server, MySQL • Additional data redundancy
• Cloud integration: IBM • Offline reports at your
WebSphere Cast Iron, Talend convenience
Customer Self-service Cloud Options to Simplify
Portal Implementation. Get your free trial
For customer support applications,
the Sugar Portal enables your
Sugar’s flexible deployment lets you of Sugar Ultimate:
host your application where it most
customers to open, edit, and access benefits your business:
www.sugarcrm.com/
their own trouble tickets.
• Sugar on-demand freetrial
• Increased customer satisfaction
• Reduced support costs
• Public clouds (IBM SmartCloud
Enterprise, Amazon EC2,
or call SugarCRM:
• Control over the data available to
your customers
Microsoft Azure, Rackspace)
1.877.842.7276
• Private clouds (IBM, VMWare)
Enterprise-level • On-site behind your firewall
Performance
Sugar Sugar
Sugar Ultimate delivers the Ultimate Enterprise
throughput and sub-second Support / Development
response time required by the most 24x7x365 Support Hours Included Available
demanding CRM applications.
Phone Support Included Included
Read our technical white paper: P1 Response Time 1 Hour 2 Hours
“SugarCRM Scalability and Assigned Tech Support Rep Included Available
Performance Benchmarks” Developer Support Included Available
24x7x90 Go-Live Support Included Available
Modern User Interface.
Support Contacts 5 4
Our new design makes working with Support Cases Unlimited Unlimited
Sugar quicker and easier.
Health Check Extended Basic
• Enhanced calendar (recurring
On-Demand Services
events, email reminders, iCal
Dedicated On-Demand Included Available
integration)
Development Sandboxes 5 2
• Full text search
Document Storage on Sugar 250GB 60GB
• Convenient single navigation bar
Connectivity
• Performance and caching
Lotus Domino Server Connector Included Available
improvements for faster
response
Sugar Ultimate 3

4. SugarCRM
Customer relationship management CRM software
for business. In the cloud, online, on demand, onsite -
the best sales, email and mobile CRM integration.
www.sugarcrm.com
www.dotbase.com
info@dotbase.com
Route des Acacias 25
1227 Geneva • Switzerland
+41 22 301 07 07
dotBase is an 11 years old company based in
10050 North Wolfe Road | SW2-130 Geneva, and deserves international and local
companies and organizations. We provide a
Cupertino, CA 95014
full range of Business Solutions and
T: 408.454.6900 | F: 408.873.2872
SugarCRM professional services: Business
SugarCRM Deutschland GmbH analysis; Installation and setup;
Erika-Mann-Strasse 53 | 80636 Munich | Germany Implementation advices; Customizations and
T: +49 (0)89.18.91.72.0 | F: +49 (0)89.18.91.72.150 extensions; Integration with third party solu-
tions (ERP, e-commerce, accounting, CMS,
www.sugarcrm.com etc); Training and change management;
Copyright © 2012 SugarCRM, Inc.
Hosting; Long term support and maintenance.
All rights reserved. SugarCRM and the SugarCRM
logo are registered trademarks of SugarCRM, Inc.
in the United States, the European Union and other
countries. All other trademarks are the properties of
their respective companies.