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SugarCRM Ultimate edition & dotBase services fact sheet
SugarCRM Ultimate edition & dotBase services fact sheet
Product OverviewSugar UltimateSugar’s Ultimate CRM SubscriptionDelivers a Complete Set of Featuresand our Highest Level of SupportEverything You Need in a CRM SolutionSugar Ultimate is our most feature-complete subscription, ready to support complex global applications includingMobile CRM and Social CRM components. Even better, this power is delivered with an unparalleled user experienceand the brilliant flexibility of Sugar’s open source platform.Ultimate Customization, Ultimate PowerSugar Ultimate has the capability to integrate with your legacy systems and applications using Web Services orEnterprise Service Bus (ESB) solutions, and it includes an array of administration tools and resources to createcustom modules for any CRM application. If you can dream it, Sugar Ultimate has the power to make it a reality.Unsurpassed Support for Mission-Critical ApplicationsSugar Ultimate ensures you’ll have both application and developer support at your fingertips, 24 hours a day, everyday. An Ultimate subscription includes unlimited support cases, phone support with one-hour P1 response time, anassigned technical support representative, an extended system Health Check and much more.
Ultimate Capabilities for your Applications Now and in the Future CRM without limits, Social CRM running on our flexible, Sugar includes pre-built integrations Mobile CRM Support? We intuitive and open CRM to the most popular collaboration Hear You! platform. and social media applications. • Social media: Twitter, LinkedIn, Mobile applications have become a business necessity, so Sugar Our most complete Facebook Ultimate works with a broad range of package of sales, • Collaboration: IBM LotusLive, devices: support, marketing, and Google Docs, Cisco WebEx, GoToMeeting • Sugar Mobile for iPhone, collaboration features. Android, and Blackberry • Plug-ins: Microsoft Outlook, Word, Excel, IBM SmartCloud for • Offline Sync for Sugar Mobile Self-service portal enables Plus Social Business cost-effective customer • Connector: Lotus Domino Server. • iPad-optimized browser access support applications. with support for HTML5-based • Sales insight: InsideView and charts 24x7 phone support, Hoovers. • Mobile browser access on most developer support, and • Gmail, IMAP, Google and late generation smartphones LinkedIn contacts import, email go-live support included. • Customized experience archiving optimized for mobile devices Enterprise infrastructure Ready for Global deployment, Domino Advanced Reporting Deployment Server connectivity. Turn data into insight with Sugar Sugar’s extensive language support Ultimate’s real-time reports. accelerates the localization process. • Customizable reports, charts, • 22 languages and dashboards • Right-to-left (RTL) language • Multiple homepage dashboards support • Pre-configured dashboards Offline Client including: sales pipeline, lead source, monthly pipeline by Use Sugar Ultimate without an outcome, opportunities by lead Internet connection for true “anytime, source anywhere” access. • SQL reporting integrates data • While in flight from various sources into a single • In remote or secure locations report without Internet access2 Sugar Ultimate
Database and Cloud Remote Database Sugar Ultimate includes our most Integration Backups. comprehensive support package, plus additional On-Demand Industry-standard database support Receive database backups, via FTP, capabilities and Lotus Domino for high performance and flexible on a weekly basis. Server connectivity. implementation. • Direct access to your valuable • Databases: Oracle, IBM DB2, business data Microsoft SQL Server, MySQL • Additional data redundancy • Cloud integration: IBM • Offline reports at your WebSphere Cast Iron, Talend convenience Customer Self-service Cloud Options to Simplify Portal Implementation. Get your free trial For customer support applications, the Sugar Portal enables your Sugar’s flexible deployment lets you of Sugar Ultimate: host your application where it most customers to open, edit, and access benefits your business: www.sugarcrm.com/ their own trouble tickets. • Sugar on-demand freetrial • Increased customer satisfaction • Reduced support costs • Public clouds (IBM SmartCloud Enterprise, Amazon EC2, or call SugarCRM: • Control over the data available to your customers Microsoft Azure, Rackspace) 1.877.842.7276 • Private clouds (IBM, VMWare) Enterprise-level • On-site behind your firewall Performance Sugar Sugar Sugar Ultimate delivers the Ultimate Enterprise throughput and sub-second Support / Development response time required by the most 24x7x365 Support Hours Included Available demanding CRM applications. Phone Support Included Included Read our technical white paper: P1 Response Time 1 Hour 2 Hours “SugarCRM Scalability and Assigned Tech Support Rep Included Available Performance Benchmarks” Developer Support Included Available 24x7x90 Go-Live Support Included Available Modern User Interface. Support Contacts 5 4 Our new design makes working with Support Cases Unlimited Unlimited Sugar quicker and easier. Health Check Extended Basic • Enhanced calendar (recurring On-Demand Services events, email reminders, iCal Dedicated On-Demand Included Available integration) Development Sandboxes 5 2 • Full text search Document Storage on Sugar 250GB 60GB • Convenient single navigation bar Connectivity • Performance and caching Lotus Domino Server Connector Included Available improvements for faster responseSugar Ultimate 3