Product OverviewSugar EnterpriseThe Most Demanding CRMApplications Require thePower, Scale, and Flexibilityof Sugar EnterprisePowerfully IntuitiveSugar Enterprise includes all the capability and functionality expected in the most sophisticated customer-facing applications. Add the ease of use that’s a result of the industry’s most intuitive user experience andyou’ll see why people simply love using Sugar. No compromises, just great CRM.Open and Flexible, Just Like Your OrganizationUse the CRM solution that fits your business processes today and in the future. Sugar’s open source platformprovides unlimited flexibility and control over your CRM deployment. Make unrestricted customizations,integrate with any third-party or legacy system using Web Services or Enterprise Service Bus (ESB) solutions,or build completely new modules with easy-to-use administration tools.Make Your Business Stand Out with Sugar’s Power and ValueGive your customers a differentiated experience and separate your business from your competition withSugar’s powerful tools. Take advantage of Sugar’s exceptional value and build a completely unique customerexperience at a cost that is right for you.
Key Features that Make Sugar the Best Choice for Enterprise Applications: The most flexible, intuitive Social CRM • Mobile browser access on most late generation smartphones and open CRM platform— Sugar includes pre-built integrations • Customized experience optimized CRM without limits. to the most popular collaboration for mobile devices and social media applications. Complete sales, • Social media: Twitter, LinkedIn, Advanced Reporting support, marketing, and Facebook Turn data into insight with Sugar collaboration features. • Collaboration: IBM LotusLive, Enterprise’s real-time reports. Google Docs, Cisco WebEx, GoToMeeting • Customizable reports, charts, and Advanced customization dashboards and integration to support • Plug-ins: Microsoft Outlook, Word, Excel, IBM SmartCloud for • Multiple homepage dashboards end-to-end business Social Business • Pre-configured dashboards processes. including: sales pipeline, lead • Sales insight: InsideView and Hoovers source, monthly pipeline by Portal capabilities extend outcome, opportunities by lead Sugar to both customers • Gmail, IMAP, Google and LinkedIn source contacts import, email archiving and partners. • SQL reporting integrates data from Ready for Global various sources into a Deploy on enterprise Deployment single report infrastructure for the Sugar’s extensive language support Offline Client most scalable and robust accelerates the localization process. solutions. Use Sugar Enterprise without an • 22 languages Internet connection for true “anytime, • Right-to-left (RTL) language anywhere” access. support • While in flight • In remote or secure locations Mobile CRM Support? We without Internet access Hear You! Mobile applications have become Database and Cloud a business necessity, so Sugar Integration Enterprise works with a broad range Industry-standard database support of devices: for high performance and flexible • Sugar Mobile for iPhone, Android, implementation. and Blackberry • Databases: Oracle, IBM DB2, • Offline Sync for Sugar Mobile Plus Microsoft SQL Server, MySQL • iPad-optimized browser access • Cloud integration: IBM WebSphere with support for Cast Iron, Talend HTML5-based charts2 Sugar Enterprise
Get your FREE TRIAL of Sugar Enterprise at www.sugarcrm.com/freetrial or call 1.877.842.7276 Modern User Interface Remote Database Backups Sugar Enterprise Our new design makes working with Sugar quicker and easier. Receive database backups, via FTP, has become on a weekly basis. • Enhanced calendar (recurring events, email reminders, iCal • Direct access to your valuable the mature, integration) business data mission-critical • Full text search • Additional data redundancy • Convenient single navigation bar • Offline reports at your application that • Performance and caching convenience we hoped it improvements for faster response Enterprise-class Premium would become, Customer Self-service Support Portal Sugar Enterprise support reflects and we’re only For customer support applications, the mission-critical nature of CRM just getting applications. the Sugar Portal enables your customers to open, edit, and access • Live phone support started. their own trouble tickets. • 2 hour or less response time for Lee Vinton Mgr. of Business Engineering • Increased customer satisfaction critical issues Bright House Networks • Reduced support costs • Regular account reviews • Control over the data available to • Unlimited number of cases your customers • 24x7x365 customer support available Enterprise-level Performance Cloud Options to Simplify Sugar Enterprise delivers the Implementation throughput and sub-second Sugar’s flexible deployment lets you response time required by the most host your application where it most demanding CRM applications. benefits your business: • Read our technical white paper: • Sugar on-demand “SugarCRM Scalability and • Public clouds (IBM SmartCloud Performance Benchmarks” Enterprise, Amazon EC2, Microsoft Azure, Rackspace) • Private clouds (IBM, VMWare) • On-site behind your firewall Sugar Enterprise 3