Agile partners overview


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Agile partners overview

  1. 1. Presentation for: Agile Partners is a leading and a globally focused IT Strategy & Services Company. 1
  2. 2. VISION AND MISSION VISION ‟ Trusted, vendor -neutral and value-based, end-to-end IT solution partner with reach for both corporate enterprise and goverments across the globe ” MISSION ‟ Listen to customer requests, explore technological alternatives, and deliver an easy to use, manageable, and scalable solution with continuous support ”
  3. 3. The Company • Agile Partners is US & Canada operations for Dev Information Technology Ltd • Privately-Held • Founded in 1997 in Ahmedabad, India • 2000+ skilled man-power serving more than 100+ customers pan India and across the globe • Experiencing steady growth of 20% each year for the last 3 years • Offers end-to-end solutions to meet IT needs of customers • Operations in Europe, USA and Canada • 24x7 network operations center (NOC) • 24x7 technical support center • RFID restricted access for physical security • 24x7 monitoring via CCTV
  6. 6. AWARDS AND RECOGNITIONS AWARDS RECOGNITIONS • Awarded by Microsoft for Best Sales • Accredited with the prestigious ISO Partner in e-Governance for three 9001:2000 quality certification consecutive years • NSIC-CRISIL SE1B Rated Company • Microsoft’s National Partner Award • Microsoft Gold Certified Partner since Best Public Sector SI, 2006, Star 2000 Partner Public Sector,2007 and most • Microsoft’s President’s Club Partner Influential Public Sector Partner, 2008 for Microsoft Dynamics • Bagged Finalist Status for Best ISV • Empanelled to Government of Gujarat Product in Microsoft WPC 2004 at for Web Development and as Total Toronto, Canada Solutions Provider • Awarded by Microsoft as Public Sector- Best Performing Regional Partner of the Year,2011 • Best e-Governance Partner from Adobe Technologies, 2011
  7. 7. DELIVERY MODELS OFFSHORE MODEL Our team of professionals and consultants will work from our India development and support center over a secure network ONSITE MODEL Our team of professionals and consultants will work closely with customers team at client location HYBRID MODEL Major of our team will work from our India development and support center while some will work at client location
  8. 8. BOUQUET OF OFFERINGS Enterprise Infrastructure Web Solutions Licensing and Solutions Managed • E-Governance Consulting • IT Strategy Services • Web Portals • Microsoft • Cloud Computing • IT Consulting • SharePoint • Oracle • Mobility • Remote Solutions • Adobe • ERP Infrastructure • SEO Services • Sify • EPM Management • Web Marketing • CRM • IT Helpdesk • Web Hosting
  9. 9. ENTERPRISE SOLUTIONS (IT Strategy) SOLUTION OFFERINGS  Architecture Principles & Standards   Technical Roadmap Virtualization Strategy ‟ ProperSolution and Enterprise  Cloud Migration Roadmap Architecture and  Infrastructure Consolidation Strategy Planning helps IS to  Storage Optimization Roadmap do More with Less at  Application Consolidation Strategy the same time  Network Optimization Strategy increasing Agility of IS  Mobility Strategy to Align with Business  ERP Consolidation Strategy  CRM , Web Marketing and SEO Strategy ”  Backup, Failover and DR Strategy  Call Center, Telecom and VOIP Strategy
  10. 10. ENTERPRISE SOLUTIONS (Cloud Computing) SOLUTION OFFERINGS   Financial Assessment Network & Security Assessment ‟ Proper Enterprise  Application Portfolio Assessment and Solution  IaaS, PaaS, SaaS Assessment Architecture and  Cloud Provider Selection Planning helps IS to  Identification of Applications do More with Less at  Backup and DR Design & Architecture the same time  POC for scalability, operation increasing Agility of IS  Cloud Migration Roadmap to Align with Business ”
  11. 11. Infrastructure Management Services Consulting Managed Help Desk Services Services Services • Consulting • Enterprise service desk • 24x7 monitor, maintain & • Active Directory Updates • IT help desk manage • OS Upgrades • Lifecycle support service • Availability & performance • Exchange Upgrades • Managed servers & storage •Audits and compliance • Managed network & security • Solution Design & • Managed application & Implementations database • Remediation • Desktop support • DR drills and setup Consult | Implement | Operate
  12. 12. Service Capabilities Data Center Management Servers, Databases, Middle Tier Apps, Messaging, Storage Systems Pro-active Monitoring & Incident Management Network Management Problem, Change & Configuration Management Routers, Switches, VoIP devices, Network Links ITIL compliant processes, Asset Management, Patch Management SLA driven engagements Availability Management Security Management Firewalls, Intrusion Protection Systems, VPNs, PKI, AAA Tools Process Consulting, Audits & Reviews Implementation/Migration Support Desktop Management Desktops, Laptops, File & Print Servers
  13. 13. Datacenter Operations • Significant cost savings in the first Systems Network Storage Application year with year-on-yearDOMAIN improvements. • Windows • LAN/WAN • SAN • Exchange, Lotus, • Continuous innovation through • Firewall SendMail • UNIX • NAS service improvement • VPN • DNS, Dir. Services • LINUX • NetApps • Balancing • A/V, Security recommendations, analysis of incident patterns/events for system stability, access to experiencedSERVICES Configuration Management Management Management Management management Service Desk infrastructure resources across Problem Incident Release Change technology landscape. • Operational gains through process enhancements including enhanced productivity, reduced duplications Capacity IT ContinuityGOVERNANCE and error mitigation. • ITIL compliant standard operating practices, which improve Availability NOC Financial effectiveness and competitiveness. • End-to-end high availability offerings including hosting services Service Level Management / Managed Services for performance & uptime reliability
  14. 14. ITIL Process Best Practices Incident Problem Management Management Trouble Knowledge Ticket Engine Base Change Service Management Desk Escalation C M D B Change Engine Workflow NMS Configuration Threshold Baselines Monitoring C M D B IT Service Capacity Continuity Management Management Reports Service Level Engine Agreements SLA Availability Management Management
  15. 15. INFRASTRUCTURE MANAGED SERVICES SERVICE OFFERINGS   Active Directory Upgrade Availability & health monitoring ‟Remote Infrastructure Management (RIM)  Asset & software license tracking refers to remotely  Change management managing information  Preventive maintenance technology (IT)  Patch assessment and deployment infrastructure such as  Capacity planning workstations, servers,  Application monitoring & network devices, management storage devices, IT  Failure prediction & management security devices of a  Security reporting company  Performance analysis ”  Network management
  16. 16. MANAGED SERVICES END-USER BENEFITS END-USER BENEFITS • Rich NOC without up-front • Round the clock coverage. We investment offer flexibility in selection • Cost of engineers are shared • Expert /skilled engineering and hence customer do not pay support for “idle” hours • Free from operational issues • NOC is managed by experienced service managers • No customization or training and they review service with required as per the evolving customers periodically technology • Even for a small customer with about 5 servers, 100-300 desktops and associated network the savings could be over 40% • Higher user satisfaction with lower TCO View Case Study
  17. 17. WEB SOLUTIONS SOLUTION OFFERINGS  Web portal development ‟Professional web solutions partner who  SharePoint development  Business process automation and understands both the alignment technical and design  Static, dynamic and e-commerce angle, and also online websites marketing to ensure  Search Engine Optimization (SEO) your companies brand  Web based marketing image is most  Web hosting effectively represented  e-Governance on the web”
  18. 18. WEB SOLUTIONS TECHNOLOGY FEW PORTALS • .NET framework 2.x and 3.x • Vibrant Gujarat • JavaScript, VB Script • CM Fellowship • AJAX, JQuery • GSWAN • MS SQL, My SQL and MS Access • Vanche Gujarat • SharePoint 2007 and 2010 • Kranti Teerth • PHP • GIFT • GCCI • SCOPE • IRM • A2Z Tech Exchange • Derby Group of Companies • And many more… View Case Study
  19. 19. Web Server Administration Production Migration & Web Security Consulting & Support & Upgrades Other Service Management Operating System Advanced Refresh Administration Hardware Platform Installation of Web Availability Monitoring Build Environments Refresh Plug-ins Application Software/Version Incident & Events for Proof of Concepts Deployment Support Upgrade Web Security LDAP/ADS Server Installations & Testing Administration & Process Automation Configurations Tuning Availability Capacity & Implementation & Availability Capacity & Scripting & Performance Reports Rollout Performance Reports Customization• Reduction in risks through guaranteed service levels, • Access to experienced resources who have managedreduction no of incidents, predictive cost model, critical environment with business critical SLAs.minimized staff turnover impact. • Hassle-free support mechanism with 24x7 coverage.• High availability solutions for uninterrupted e- •Expert evaluation of all aspects of the Web programbusiness. designed to minimize capital expenditures and gain• Comprehensive performance reporting. efficiencies.
  20. 20. DB Server Administration Production Application Migration and Consulting & DBA Services DBA Services Upgrades Other Service 24x7 Production Database Design Cross Data Migration Reverse Engineering Support Cross Platform Best Practices & Backup & Recovery Database Refreshes Migration Standards Query Tuning & Legacy Data Performance Tuning Proof of Concepts Performance Conversion Security & Audits Security & Audits Data Consolidation Data Warehousing Deployment & Deployment & Version Upgrades DBA Services Administration Administration• Reduction in risks through guaranteed service levels, • End-to-end solution that can be customized toreduction of incidents, predictive cost model and meet specific needs or compliance requirementsminimized staff turnover impact • Improved response time, throughput and efficiency• Scalable solutions that can support large volumes • Enhanced performance of CPU, memory and disk• Flexible delivery and pricing models • Fast fault recovery, data protection and disaster• 24x365, industry leading support planning
  21. 21. LICENSING AND CONSULTING SERVICE OFFERINGS  Microsoft licenses ‟ Focusing on on how  Adobe licenses  Oracle licenses advising  Sify digital signatures businesses  End-to-end IT consulting best to use information technology to meet their business objectives ”
  22. 22. Q/A?
  23. 23. Backup Slides
  24. 24. ENTERPRISE SOLUTIONS (ERP/CRM) SOLUTION OFFERINGS Exploring and discovering the power of Microsoft Dynamics ‟Integrating internal and external  Financial management management  Planning and budgeting information across an  Project management organization,  Supply chain management embracing  Business intelligence finance/accounting,  Customer relation management manufacturing, sales  Human resource management and service, CRM, etc.  Collaboration with an integrated  Custom modules and more… software application ”
  25. 25. ENTERPRISE SOLUTIONS (ERP/CRM) ERP/CRM ADVANTAGES INDUSTRIES • Connect with customers • Public sector • Gain better business insight • Manufacturing (Discrete) • More productive people and • Service industry processes • Manage organizational growth • Manage financial accountability and compliance • Reduce IT costs • Respond to changing business conditions
  26. 26. ENTERPRISE SOLUTIONS (EPM) SOLUTION OFFERINGS Exploring and discovering the power of Microsoft Project Suite ‟tools for scheduling, Providing powerful  Demand management tracking, and  Portfolio selection & analytics updating projects that  Resource management help organisations to  Schedule management optimize resources,  Financial management minimize costs,  Time & task management manage scope, and  Team collaboration deliver on time ”  Business intelligence & reporting  Administration, scalability & extensibility
  27. 27. ENTERPRISE SOLUTIONS (EPM) EPM ADVANTAGES INDUSTRIES • Reduce costs and drive • Manufacturing efficiency through unified • Construction project and portfolio • Government contracting management • Public sector • Improve productivity • IT industry • Project initiation & business case development • And more… • Portfolio selection • Web-Based project editing • Enhanced reporting & business intelligence
  28. 28. RIM - CASE STUDY Challenge • 20 production, 6 staging and 10 non-production servers • More than 475 desktops all connected to Exchange Server 2000 as well as Exchange Server 2003 CLIENT SPEAKS • No track of system and services availability and IT support was not “Congratulations on a available 24x7x365 successful migration. • Client wanted to reduce the TCO and increase ROI You should be very proud of Solution what you have accomplished • Consolidated servers and moved core services on virtualization here as this was no small with just 6 physical servers feat. Another heroic effort by • Migrated all email accounts to Exchange 2007 with load balanced a great team!” CAS and HUB with Mailbox storage on SAN - Norm Williams • Implemented 24x7 monitoring Program Manager (IT) • Implemented 24x7 centralized support desk as per the ITIL’s standard governed by stringent SLA TECHNOLOGY Benefits • Monthly savings of 20-22% on support costs • Windows Server 2008 R2 • Automation and optimization of repetitive tasks reduced work • Exchange Server 2007 load on internal team members • Kayako • Helpdesk resolution time improved by 50% thus increasing the • Nagios end-user satisfaction and trust of stake holders • Custom WMI Scripting Back to Presentation
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