Shelley km courses

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  • 1. Interactions for Impact The Ultimate KM Learning and Development Program Arthur Shelley, Intelligent Answers & OZAN* actKM Conference, Canberra 24th October 2012* OZAN is the Organizational Zoo Ambassadors network An international professional development group collaborating on application of metaphor to enhance performance outcomes © Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 1
  • 2. 3 Conversations that Matter © Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 2
  • 3. Warm Up QUIZWhat is in the middle? What is in the middle? Perspective and What is in the middle? Context Matter! © Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 3
  • 4. A perspective of KM Education © Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 4
  • 5. Conversation 1: What is being done already?• What KM Education is available and at what level? • Australia and Globally• What do we know is being delivered?• What formats and concepts are being covered?• Is this optimal and well coordinated?• What level of involvement do we as a community have already? © Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 5
  • 6. My KM course (1 MBA unit)Action Learning: Interactive 6. Leveraging Intellectual Assets: Processexperiential approach (andragogy) and Governance1. Foundations for Business Strategy Tutorial: Case study discussionEmbedding knowledge principles into business 7. Leveraging Intellectual Assets: Culturepractice. Wiki tutorial: create personal profiles. and Structures Tutorial: Case study discussion2. Making sense of a rapidly changing 8. Support Tools Help thinking people to beworld Knowledge as the foundation of decision even more effective.making and future performance. 9. Reflective Practice. Understanding how3. Application of knowledge to create value reflection enhances learning.& who has done this well? 10. Sustained business continuityTutorial: Case Study Integrating Knowledge into the Learning4. Conversations that Matter Organisation. Tutorial: Case StudyInteractive forum in which participants discusstheir individual topic with other students to 11. Making a Difference:generate dialogue around the links between Capabilities required for “Knowledgeknowledge related topics. Leadership”5. Back to basics Open Discussion: Review of learning.Applying theories and approaches to enable 12. Company Knowledge Assessmentimprovement. Consulting Group role play, presentation andTutorial: Small group discussion report to the “C suite” © Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 6
  • 7. Conversation 2: So What? … is this optimal?• Is this what we believe to be “good” and of value?• Are we happy with what is on offer?• Is there a better way forward?• What impact is this having on the “KM Profession”?• Can KM Education be better coordinated by practicing what we preach?• Is it possible to “advise” to make more standardised?• Is this what we want to happen? © Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 7
  • 8. Conversation 3: Now What? … our influence?• We, the actKM forum are in a strong position to comment and influence what is taught and how…• Do we want to become involved in such matters … and for what value?• Who do we need to influence?• What is the process for this to happen? © Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 8
  • 9. Self Commitment + Others (behaviours) + Action = Outcomes© Arthur Shelley 2012 under Creative Commons License. Available for public use provided source isacknowledged. Permission of the author required for commercial use. 9
  • 10. Contact Arthur Shelley arthur@organizationalzoo.com FREE behavioural profile www.organizationalzoo.com/profiler Insights into behaviours www.organizationalzoo.com/blog www.organizationalzoo.com/ZooTube Consulting and mentoring www.intelligentanswers.com.au Ph +61 413 047 408 @Metaphorage #OrgZoo© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source isacknowledged. Permission of the author required for commercial use. 10