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BI: Reinforcing steel in stories
BI: Reinforcing steel in stories
BI: Reinforcing steel in stories
BI: Reinforcing steel in stories
BI: Reinforcing steel in stories
BI: Reinforcing steel in stories
BI: Reinforcing steel in stories
BI: Reinforcing steel in stories
BI: Reinforcing steel in stories
BI: Reinforcing steel in stories
BI: Reinforcing steel in stories
BI: Reinforcing steel in stories
BI: Reinforcing steel in stories
BI: Reinforcing steel in stories
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BI: Reinforcing steel in stories

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Presentation by Vladimir Videnovic of Oracle sharing the story of New York's efforts for sharing performance data at the 2011 actKM Conference in Melbourne.

Presentation by Vladimir Videnovic of Oracle sharing the story of New York's efforts for sharing performance data at the 2011 actKM Conference in Melbourne.

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  • Michael Rubens Bloomberg Mayor of New York City
  • The City of New York has more than 8 million residents and a government consisting of dozens of city departments and agencies. In the past, if a problem or need arose, it wasn’t easy to know where to go, who to ask, or what to do. You’ve just moved into New York City, and you need some help. Perhaps it’s 2:00 a.m. and a neighbor’s dog has been barking for the past hour. Or, on your drive home, you hit a pothole that nearly knocked the steering wheel out of your hands. You open the phone book and your jaw drops when you find 14 pages of telephone listings for city departments and agencies. New York City had approximately 45 call centers staffed by almost 1,000 employees. These call centers relied on a variety of different systems--from voice response to automated call technologies--to take messages and direct calls for those who were lucky enough to avoid busy signals.
  • One of the things that makes New York’s 311 solution unique is that it uses sophisticated data-mining techniques that enable city administrators to gain fresh insight--in real time--into the challenges that confront the city. What are the hot-button issues that are generating the most complaints from New Yorkers? Which neighborhoods are suffering from the highest rate of vandalism? Which departments are doing the best job of responding to citizens’ needs, and which are doing the worst? The system enables us to focus on specific types of complaints and monitor the city’s effectiveness in responding to them,”
  • Transcript

    • 1.  
    • 2. New York City Citywide Reporting Story
    • 3. New York City 5 790 1524 1664 boroughs (Bronx, Brooklyn, Manhattan, Queens and Staten Island) km 2 year of European discovery by Giovanni da Verrazzano, a Florentine explorer year when city was named “New York” (previously "Nieuw Amsterdam")
    • 4. New York City 8,175,133 293,903 60 44 New York City population (2010 census) NYC government employees NYC budget (Billion USD) Number of NYC government agencies 4,000 Number of performance measures used by NYC government
    • 5. 8,175,133 293,903 60 44 4,000 5 790 1524 1664
    • 6. Michael Rubens Bloomberg Mayor of New York City
    • 7. New York City Before Mayor Bloomberg Before <ul><li>Unable to clearly identify areas of need for it’s rate payers </li></ul><ul><li>Unable to make strategic decisions </li></ul><ul><li>Lack of customer service to city rate payers </li></ul><ul><li>Dependency on scarce specialist skills </li></ul>
    • 8. &amp;quot; Mother of All Accountability Tools &amp;quot; – First Announced in State of the City gives New Yorkers Access to Constantly-Updated Performance Data from City Agencies
    • 9. &nbsp;
    • 10. &nbsp;
    • 11. &nbsp;
    • 12. New York City Reporting http://www.nyc.gov Before <ul><li>Unable to clearly identify areas of need for it’s rate payers </li></ul><ul><li>Unable to make strategic decisions </li></ul><ul><li>Lack of customer service to city rate payers </li></ul><ul><li>Dependency on scarce specialist skills </li></ul>With Oracle Business Intelligence <ul><li>Represents data from 44 city agencies in an easy to use format highlighting areas of service </li></ul><ul><li>3,000 performance measures for tracking of city services </li></ul><ul><li>Web-based CPR now available to all rate payers </li></ul><ul><li>Improved Long term strategic planning </li></ul>
    • 13. &nbsp;
    • 14. Oracle

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