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ActiveHelper LiveHelp Quick start

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ActiveHelper LiveHelp Quick start

ActiveHelper LiveHelp Quick start

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Transcript

  • 1. ACTIVEHELPER
    LIVE SUPPORT SYSTEM
    Quick Start GuideSix Simple Steps Designed to Start with our LiveHelp Server on Joomla
  • 2. ACTIVEHELPER
    LIVE SUPPORT SYSTEM
    This quickstart will help you get started with ActiveHelperLiveHelp and will walk you through a six simple steps.
    Step 1
    Install the LiveHelp Server component in your Joomla panel extension manager.
  • 3. ACTIVEHELPER
    LIVE SUPPORT SYSTEM
    Step 2
    Add a new domain in the manage domain option.
  • 4. ACTIVEHELPER
    LIVE SUPPORT SYSTEM
    Step 3
    Add a new agent in the manage agents option.
  • 5. ACTIVEHELPER
    LIVE SUPPORT SYSTEM
    Step 4
    Assign the new agent to the available domains that you needed.
    Select the agent and push click in the edit domains option in the top of the window.
    Enable the agent to the domains that you needed.
    Allow the agent with a simple click in the enable link and the end of the form data, column “enabled”.
  • 6. ACTIVEHELPER
    LIVE SUPPORT SYSTEM
    Step 5
    Deploy the tracking script .
    Go to manage domains and press click the module or script tracking image of the domain at the end of the form data.
    Install the module generated in your server.
    In the Extension manager option “Install from Directory” copy the path to the module file in your server and install. Next enable the activeHelperLiveHelp module in the module manager option.
  • 7. ACTIVEHELPER
    LIVE SUPPORT SYSTEM
    Step 6
    Generate the connection agent info data.
    Go to manage agents , select the a agent and press click the client info option at the top of the form.
    Start the Support Panel
    Copy the connection info from the client info option.
    Server : http://www.activehelper.comeserver path : your server pathaccount : defaultlogin : agent1password : 123456
  • 8. ACTIVEHELPER
    LIVE SUPPORT SYSTEM
    Step 6
    Start the tracking of all your domains