Emotional Intelligence       Presented by:   Kelly Alcorn, CT, CCP      All copyrighted slides removed
ActivityForm three teams and complete the word search!
Why a Word Search?• Communication skills• Listening skills• Organization skills• Cooperation
Emotional Intelligence Page 1                 Timeline1960’s Harper’s Magazine1980’s Howard Gardner’s Frames of Mind:  The...
Today’s Workplace Page 2
Today’s Workplace Page 2• What skills & abilities are needed to be             successful here?
Take a Look in the Mirror Page 2
Emotional Intelligence (EI) Page 4          What is it?
Emotional Intelligence (EI) Page 4The capacity for recognizing our own feelings and those of others, for motivating oursel...
Let’s see what more Daniel has           to share….  Lights, Camera…ACTION!                        http://ht.ly/anqmf
Emotional Intelligence 2.0by Travis Bradberry, Jean Greaves and Patrick Lencioni
Key Characteristics of EI Page 4Personal                  Self       Self Competence     Awareness Management             ...
Personal Communication Styles                                Task Focus              Thinker (I/T)                     Dir...
EQ Qualities of Leaders• Empathy• Adaptability• Persuasiveness**Leaders know themselves.
Leaders• maintain emotional balance• listen• fact find• persuade• lead
Self-Confidence of LeaderThere is a quality of self-confidence aleader possesses that enlists trust fromthose they lead.Th...
Credibility & TrustworthyTo be deemed trustworthy, is an important characteristic of a person who possesses and exhibits ...
Beliefs Effect Our Assumptions• Ourselves• About others in the world• About how we expect things to be
Beliefs Are Our Reality• how we think things are• what we think is true• what we expect as a likely consequence that will ...
Beliefs Can Be• Constructive or rational beliefs• Destructive or irrational beliefs  Much of what we view as right or wron...
Six Core Emotions1. Anger2. Fear3. Disgust4. Happiness5. Sadness6. Surprise
Expanded Dimensions of EmotionsAmusement              GuiltContempt               ReliefContentment            Satisfactio...
Limbic System  The limbic system:• The not-conscious part of the brain where all of your  beliefs and habits are stored• C...
CortexThe conscious center of the brain thathears what you are thinking and canintellectually control behavior forprocessi...
Rational / Irrational Beliefs               Rational beliefs:     positive, constructive and adaptive              Irratio...
Attitude                  Attitude is the mental state that you have while         carrying out your actions.It is the way...
Ability                    Abilityis the quality of being able to perform; a      quality that permits or facilitates     ...
Motivation                  Motivationis the level at which you are able to find “a                 reason to act.”This is...
Motivation Comes from WithinMotivation is an internal force that drivesindividuals to act to achieve a specific goal.Two p...
Motivation and GoalsWe attain emotional intelligence by managing negative emotions and        attaining our goals.
Maslow’s Hierarchy of Needs1. Biological and Physiological Needs2. Safety Needs3. Belonginess and Love Needs4. Esteem Need...
The Law of Attraction“Whatever we think about, we bring about.” The Law of Attraction is considered by many to be the most...
PessimismSuch perceptions are associated with:•    high stress factor•    a predisposition to depression•   low self estee...
PessimismPerceptions of helplessness and poor copingwere associated with the inability to attributeany real meaning or pur...
Using Positive Illusion• Acknowledge the negative feelings respectfully as  signposts of negative thinking• Focus your ene...
GOAL SETTING“The world cares very little what a man orwoman knows; it is what a man or woman isable to do that counts.”   ...
Goal Setting Is A Powerful Way to        Motivate People! “If you think you can do a thing or think you cant do a      thi...
SMART GoalsSpecificMeasurableAchievableRealisticTime-bound
Tips for Establishing Rapport• Possessing a desire for a better relationship• Continuously learning about human behavior• ...
Establish Trust• Mirroring--reflecting another person’s  communication style back to them in a positive  way. Mirror don’t...
Effective Communication                Face-to-Face     TelephoneBody Language    55%           0%Tone             38%    ...
ListeningStaying Focused is keeping your fullattention centered on the speaker.Capturing the Message is understanding,comp...
Body LanguageNONVERBAL BEHAVIOR              INTERPRETATIONArms crossed on chest           Defensive, cold or comfortableF...
Body LanguageNONVERBAL BEHAVIOR               INTERPRETATIONConsistent eye contact          Confident, honestRubbing the e...
Bonus   Executive IntelligenceWhat All Great Leaders Have     By Justin Menkes       www.HR.com
Bonus-Executive IntelligenceGetting Tasks Done: Ability to evaluate data Define problems & determine obstacles Deliver sen...
Fun HomeworkOur friends at The Office     demonstrate EIhttp://ht.ly/ano5E
Remember:Progress Not Perfection Enjoy the Journey!!!
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  1. 1. Emotional Intelligence Presented by: Kelly Alcorn, CT, CCP All copyrighted slides removed
  2. 2. ActivityForm three teams and complete the word search!
  3. 3. Why a Word Search?• Communication skills• Listening skills• Organization skills• Cooperation
  4. 4. Emotional Intelligence Page 1 Timeline1960’s Harper’s Magazine1980’s Howard Gardner’s Frames of Mind: The Theory or Multiple Intelligences1995 Daniel Goleman’s Emotional Intelligence: Why It Can Matter More Than IQ2012 Emotional Intelligence 2.0
  5. 5. Today’s Workplace Page 2
  6. 6. Today’s Workplace Page 2• What skills & abilities are needed to be successful here?
  7. 7. Take a Look in the Mirror Page 2
  8. 8. Emotional Intelligence (EI) Page 4 What is it?
  9. 9. Emotional Intelligence (EI) Page 4The capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships. Daniel Goleman “Working with Emotional Intelligence”
  10. 10. Let’s see what more Daniel has to share…. Lights, Camera…ACTION! http://ht.ly/anqmf
  11. 11. Emotional Intelligence 2.0by Travis Bradberry, Jean Greaves and Patrick Lencioni
  12. 12. Key Characteristics of EI Page 4Personal Self Self Competence Awareness Management Social Relationship Social Awareness Management Competence
  13. 13. Personal Communication Styles Task Focus Thinker (I/T) Director (E/T)Passive AggressiveSlower Pace Faster PaceIndirect Direct Relater (I/F) Socializer (E/F) People Focused Relationship Focused
  14. 14. EQ Qualities of Leaders• Empathy• Adaptability• Persuasiveness**Leaders know themselves.
  15. 15. Leaders• maintain emotional balance• listen• fact find• persuade• lead
  16. 16. Self-Confidence of LeaderThere is a quality of self-confidence aleader possesses that enlists trust fromthose they lead.The number one thing a leader needs toposses to be truly a leader is the trust ofthe team.A leader can ask for great contributionsfrom a team only to the degree that thereis credibility.
  17. 17. Credibility & TrustworthyTo be deemed trustworthy, is an important characteristic of a person who possesses and exhibits EQ.Credibility is an incredibly hard leadership trait to possess. It cannot be taught. It must be learned and earned.
  18. 18. Beliefs Effect Our Assumptions• Ourselves• About others in the world• About how we expect things to be
  19. 19. Beliefs Are Our Reality• how we think things are• what we think is true• what we expect as a likely consequence that will follow from our behavior**What we create through our thoughts is a belief system and that ultimately determines success in life.
  20. 20. Beliefs Can Be• Constructive or rational beliefs• Destructive or irrational beliefs Much of what we view as right or wrong, good or bad, is inherited from our family and our social group. Our belief system strongly influences our reactions to people and events in our lives.
  21. 21. Six Core Emotions1. Anger2. Fear3. Disgust4. Happiness5. Sadness6. Surprise
  22. 22. Expanded Dimensions of EmotionsAmusement GuiltContempt ReliefContentment SatisfactionEmbarrassment Sensory pleasureExcitement ShamePride of achievement
  23. 23. Limbic System The limbic system:• The not-conscious part of the brain where all of your beliefs and habits are stored• Controls your feelings and heavily influences your behavior• Interprets sensory information and dispatches it to the cortex
  24. 24. CortexThe conscious center of the brain thathears what you are thinking and canintellectually control behavior forprocessing.The limbic sets the emotional tone of theinformation before it reaches the cortex.
  25. 25. Rational / Irrational Beliefs Rational beliefs: positive, constructive and adaptive Irrational beliefs:lead to negative emotions like anxiety, anger, and depression
  26. 26. Attitude Attitude is the mental state that you have while carrying out your actions.It is the way you view the world around you and choose to see it, either positively or negatively.
  27. 27. Ability Abilityis the quality of being able to perform; a quality that permits or facilitates achievement or accomplishment.It is how highly skilled you are. Much ofthis is genetically predetermined in IQ or physical ability.
  28. 28. Motivation Motivationis the level at which you are able to find “a reason to act.”This is the internal drive that you find that enable you to exercise your abilities.
  29. 29. Motivation Comes from WithinMotivation is an internal force that drivesindividuals to act to achieve a specific goal.Two people listen to the same inspirationalaudio-- one person is motivated to act, the other isnot.
  30. 30. Motivation and GoalsWe attain emotional intelligence by managing negative emotions and attaining our goals.
  31. 31. Maslow’s Hierarchy of Needs1. Biological and Physiological Needs2. Safety Needs3. Belonginess and Love Needs4. Esteem Needs5. Cognitive Needs6. Aesthetic Needs7. Self-Actualization Needs8. Transcendence Needs
  32. 32. The Law of Attraction“Whatever we think about, we bring about.” The Law of Attraction is considered by many to be the most important law of all in explaining both success and failure.
  33. 33. PessimismSuch perceptions are associated with:• high stress factor• a predisposition to depression• low self esteem• poor self confidence• wide variety of health risks
  34. 34. PessimismPerceptions of helplessness and poor copingwere associated with the inability to attributeany real meaning or purpose to a problemsituation.
  35. 35. Using Positive Illusion• Acknowledge the negative feelings respectfully as signposts of negative thinking• Focus your energies on a positive substitute• Use your creativity (imagination) to rehearse a more productive line of thinking• Dwell on the positives in your life
  36. 36. GOAL SETTING“The world cares very little what a man orwoman knows; it is what a man or woman isable to do that counts.” Booker T. Washington Goal Setting Gives Us Purpose! Self motivation + positive attitude = SUCCESS
  37. 37. Goal Setting Is A Powerful Way to Motivate People! “If you think you can do a thing or think you cant do a thing, youre right.” Henry Ford
  38. 38. SMART GoalsSpecificMeasurableAchievableRealisticTime-bound
  39. 39. Tips for Establishing Rapport• Possessing a desire for a better relationship• Continuously learning about human behavior• Individualize interaction• Adjust your communication style to the other persons’• Let them know you want to work with them effectively• Express your knowledge and understanding of them as a person• Be truthful• Establish trust
  40. 40. Establish Trust• Mirroring--reflecting another person’s communication style back to them in a positive way. Mirror don’t mimic!• Self-awareness• Self-control• Motivation: desire to show empathy• Communication skills• Listening
  41. 41. Effective Communication Face-to-Face TelephoneBody Language 55% 0%Tone 38% 87%Words 7% 13% Total 100% 100%
  42. 42. ListeningStaying Focused is keeping your fullattention centered on the speaker.Capturing the Message is understanding,completely and accurately, the speaker’smessage.Helping the Speaker involves payingattention and giving supportive feedback.
  43. 43. Body LanguageNONVERBAL BEHAVIOR INTERPRETATIONArms crossed on chest Defensive, cold or comfortableFist clinched Angry, stressedExcessive blinking LyingHands on hips ImpatienceTapping or drumming fingers ImpatiencePinching bridge of nose, eyes Negative evaluation closedOpen palm Sincerity, openness
  44. 44. Body LanguageNONVERBAL BEHAVIOR INTERPRETATIONConsistent eye contact Confident, honestRubbing the eyes Doubt, disbeliefHand to cheek Evaluation, thinkingTouching, slightly rubbing nose Rejection, doubt, lyingHead resting in hand, eyes Boredom downcastPatting/playing with hair Lack of self-confidence, insecurity
  45. 45. Bonus Executive IntelligenceWhat All Great Leaders Have By Justin Menkes www.HR.com
  46. 46. Bonus-Executive IntelligenceGetting Tasks Done: Ability to evaluate data Define problems & determine obstacles Deliver sensible solutionsWorking effectively with & through othersEvaluating & adapting own behavior
  47. 47. Fun HomeworkOur friends at The Office demonstrate EIhttp://ht.ly/ano5E
  48. 48. Remember:Progress Not Perfection Enjoy the Journey!!!
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