Communication skills Listening skills Organization skills Cooperation
ReviewSelect 1-2 that are a main focus for you todayShare with the group
Timeline1960’s Harper’s Magazine1980’s Howard Gardner‟s Frames of Mind: The Theory or Multiple Intelligences1995 Daniel Goleman‟s Emotional Intelligence: Why It Can Matter More Than IQ2012 Emotional Intelligence 2.0
What skills & abilities are needed to be successful here?
The capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships. Daniel Goleman “Working with Emotional Intelligence”
Let’s see what more Daniel has to share….Lights, Camera…ACTION!
by Travis Bradberry, Jean Greaves and Patrick Lencioni
Personal Self Self Competence Awareness Management Social Relationship Awareness ManagementSocial Competence
Task Focus Thinker (I/T) Director (E/T)Passive AggressiveSlower Pace Faster PaceIndirect Direct Relater (I/F) Socializer (E/F) People Focused Relationship Focused
An “Aha” that often comes from this knowledge is the discovery thatnot everyone thinks and sees the world as we do!The importance of this self-knowledgeis to become aware of our preferences and how they may be impacting our effectiveness with other people.
A fundamental point to take away isthat we all are different.Recognizing those differences andunderstanding how to work withpeople who are different than usmakes us (and them) moreeffective!
Add up the scores and plot them on the graph. 0 – 12 Very Low 12- 24 Low Average 24-36 Average 36-48 High Average 48-60 Very High
Southwest Airlines L. L. Bean Disney World Marriott Hotels Nordstrom„s Apple Pixar Toyota
maintain emotional balance listen fact find persuade lead
There is a quality of self-confidencea leader possesses that enlists trustfrom those they lead.The number one thing a leaderneeds to posses to be truly a leaderis the trust of the team.A leader can ask for greatcontributions from a team only tothe degree that there is credibility.
To be deemed trustworthy, is an important characteristic of a person who possesses and exhibits EQ. Credibility is an incredibly hard leadership trait to possess. It cannot be taught. It must be learned and earned.
Ourselves About others in the world About how we expect things to be
how we think things are what we think is true what we expect as a likely consequence that will follow from our behavior**What we create through our thoughts is a belief system and that ultimately determines success in life.
Constructive or rational beliefsDestructive or irrational beliefs Much of what we view as right or wrong, good or bad, is inherited from our family and our social group. Our belief system strongly influences our reactions to people and events in our lives.
Amusement GuiltContempt ReliefContentment SatisfactionEmbarrassment Sensory pleasureExcitement ShamePride of achievement
“Nerves that Fire Together, Wire Together” Neocortex(Learning/Thinking) Knowledge Limbic/Midbrain Cerebellum (Chemical/ Emotional) (Automatic/Unconscious) Experience/Feeling Who We Are
The limbic system: The not-conscious part of the brain where all of your beliefs and habits are stored Controls your feelings and heavily influences your behavior Interprets sensory information and dispatches it to the cortex
The conscious center of the brain that hearswhat you are thinking and can intellectuallycontrol behavior for processing.The limbic sets the emotional tone of theinformation before it reaches the cortex.
Rational beliefs:positive, constructive and adaptive Irrational beliefs: lead to negative emotions like anxiety, anger, and depression
If you want to:change your feelingschange your behaviorsbe more effective changeyour beliefs
Attitudeis the mental state that you have while carrying out your actions. It is the way you view the world around you and choose to see it, either positively or negatively.
Ability is the quality of being able toperform; a quality that permits or facilitates achievement or accomplishment. It is how highly skilled you are. Much of this is genetically predetermined in IQ or physical ability.
Motivation is the level at which you are able to find “a reason to act.”This is the internal drive that you find that enable you to exercise your abilities.
Motivation is an internal force thatdrives individuals to act to achieve aspecific goal.Two people listen to the sameinspirational audio-- one person is motivated to act, theother is not.
We attain emotionalintelligence by managing negative emotions and attaining our goals.
1. Biological and Physiological Needs2. Safety Needs3. Belonginess and Love Needs4. Esteem Needs5. Cognitive Needs6. Aesthetic Needs7. Self-Actualization Needs8. Transcendence Needs
“Whatever we think about, we bring about.” The Law of Attraction is considered by many to be the most important law of all in explaining both success and failure. The book & movie as featured on Oprah
Such perceptions are associated with: high stress factor a predisposition to depression low self esteem poor self confidence wide variety of health risks
Perceptions of helplessnessand poor coping wereassociated with the inabilityto attribute any real meaningor purpose to a problemsituation.
Acknowledge the negative feelings respectfully as signposts of negative thinking Focus your energies on a positive substitute Use your creativity (imagination) to rehearse a more productive line of thinking Dwell on the positives in your life
“The world cares very little what a man or woman knows; it is what a man or woman is able to do that counts.” Booker T. Washington Goal Setting Gives Us Purpose!Self motivation + positive attitude = SUCCESS
If you think you can do a“ thing or think you cantdo a thing, youre right.” Henry Ford
Possessing a desire for a better relationship Continuously learning about human behavior Individualize interaction Adjust your communication style to the other persons‟ Let them know you want to work with them effectively Express your knowledge and understanding of them as a person Be truthful Establish trust
Staying Focused is keeping your fullattention centered on the speaker.Capturing the Message is understanding,completely and accurately, the speaker‟smessage.Helping the Speaker involves payingattention and giving supportive feedback.
NONVERBAL BEHAVIOR INTERPRETATIONArms crossed on chest Defensive, cold or comfortableFist clinched Angry, stressedExcessive blinking LyingHands on hips ImpatienceTapping or drumming fingers ImpatiencePinching bridge of nose, eyes Negative evaluation closedOpen palm Sincerity, openness
NONVERBAL BEHAVIOR INTERPRETATIONConsistent eye contact Confident, honestRubbing the eyes Doubt, disbeliefHand to cheek Evaluation, thinkingTouching, slightly rubbing nose Rejection, doubt, lyingHead resting in hand, eyes Boredom downcastPatting/playing with hair Lack of self- confidence, insecurity
Executive IntelligenceWhat All Great Leaders Have By Justin Menkes www.HR.com
Getting Tasks Done: Ability to evaluate data Define problems & determine obstacles Deliver sensible solutionsWorking effectively with & through othersEvaluating & adapting own behavior
Our friends at The Office demonstrate EIhttp://ow.ly/i32r6