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Actionly: Assign Post Workflow tool

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Transcript

  • 1. Actionly Tour: How to Assign Tweets & Facebook Posts
    Actionly has added an additional Workflow tool for Twitter and Facebook Pages: where you can Assign posts or mentions to other fellow users (who have been added to Actionly)
  • 2. Twitter: Assign button
    Assign tool is available :
    Top Tweets for Twitter
    Facebook (Fan) Pages
    Twitter Mentions
  • 3. Assigning a Post to a User
    • Assign a Post to a user and write a short note
    • 4. The user will get an email notifying them that a message has been assigned to them in Actionly’s dashboard
  • Assigned to You & Completed by You tabs
    • Once the user logs in, she will see a number under Assign
    • 5. On clicking on Assign, it will take her to ‘Assigned to You’ screen, from where the user can choose their next steps, either Reply or Complete etc
    • 6. The handy search tool allows you to search for past messages etc
    • 7. Once the post is sent out, click on ‘Completed by You’ to view past messages, dates replied etc
  • Assigned by You & All Incomplete tabs
    • As the Manager who assigned messages, you can track the status of messages etc under ‘Assigned by You’
    • 8. Further click on ‘All Incomplete’ to check past messages and what was replied etc
    • 9. Also sort by Channel, Date, Message etc
  • Facebook Page: Assign
    • Assign feature in Facebook Pages works in the same way as it does in Twitter
  • Twitter Mentions: Assign
    • You can only ‘Assign’ messages to under your Twitter Mentions
    • 10. TIP: If someone has mentioned your brand etc, you can ask another user to thank them and add them to your #FF list etc
  • Inviting a User to Actionly
    • You can only ‘Assign’ messages to users who have been invited to Actionly
    • 11. To add a User, go to Settings> User> Invite a New User (enter name, email) and that user should get an email invitation to Actionly
  • Please check our extensive knowledge base for more help
    View our extensive feature list for more tools
    • For Pricing information http://www.actionly.com/pricing
    • 12. Website: http://www.actionly.com
    • 13. Email us for any questions at support@actionly.com