Mdp Presentation V 1.0
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    Mdp Presentation V 1.0 Mdp Presentation V 1.0 Presentation Transcript

    • Vistaprint’s Manager Development Program
      Wendy Cebula – President, NA
      Austin Cooke - VP, Human Resources, NA
      Company Confidential – Vistaprint © 2007
      1
    • Vistaprint provides more than 8 million small businesses and families the opportunity to make an impression at the best price.
      10/16/2009
      2
      Company Confidential © 2009
      Business cards
      Postcards
      Photo books
      Magnets
      Stamps
      Promotional gifts
      Custom apparel
      Invitations/Announcements
      Photo cards
      Holiday cards
      Photo calendars
      Brochures
      Folders
      Letterhead Envelopes
      Websites
      Email marketing
      Cards
    • Vistaprint Revenue Growth
      3
      *16th Fastest Growing Public Company – Fortune Magazine
      Millions, fiscal year ending June 30
    • The Challenge…
      Extremely high growth company
      Young, capable, highly intelligent workforce
      Rapid promotion cycles
      Limited resources for managers
      Delivery culture
      “I was promoted internally to be a manager and have been managing for just over a year with zero training other than what I’ve experienced from my manager.”
      - Vistaprint Manager
      10/16/2009
      4
    • High Level Learning Topics:
      Phase I
      Phase II
      The Work of Managers
      Mental Models
      Ladder of Inference
      Advocacy & Inquiry
      Planning and Prioritizing
      Important vs. Urgent
      Goal Setting
      SMART Goals
      Delegating to Build Talent
      Skill vs. Will
      Providing Direct and Actionable Feedback
      Results Stories
      Coaching to Drive Results
      What’s in Your Toolbox?
      Strategy Implementation
      Creating a Clear Line of Sight
      Managing the Challenges of Change
      Asking the Critical Questions
      Agility & Resilience
      Utilizing Communication Process Skills
      Stakeholders & Triggers
      Developing a Plan
      5
    • Vistaprint’s Manager Guiding Principles
      10/16/2009
      6
      Company Confidential © 2009
      Build and maintain resilient relationships.
      Align employees’ tasks and responsibilities with the overall goals of the business.
      Delegate areas of responsibility to people based on their capabilities, and hold them accountable.
      Give (and seek) productive feedback.
      Maintain productive management practices.
      “Helicopter” when appropriate to teach or course-correct.
      Grow (and stretch) your people.
      Use Guiding Principle-based decision making.
      Be open and transparent.
      Be a role model.
    • Manager Development Program At A Glance
      1 HourPhase II Check-In
      ½ DayGraduation
      Vista Impact Session Discussions
      360° Survey Feedback
      Vista Impact Session Discussions
      360° Survey Feedback
      Time Commitment:
      ~ 11-12 Hours
      Managers of Participants
      1 Hour
      MDP
      Orientation
      Ongoing : Conversations, Measurement, Debriefs
      2 Days
      Phase I
      2 Days
      Phase II
      ½ Day
      Graduation
      12 Vista Impact
      Sessions
      12 Vista Impact Sessions
      Time Commitment:
      ~ 11-12 days
      Participants
      Ongoing : Reinforcement through E-Learning
      Q2
      Q4
      Q1
      Q2
      Q3
      Gathering Metrics
      Measurement
      7
    • Vista Impact Session Topics
      Session I - What’s Working – What Needs Work
      Session 2- The Art of One-on-Ones
      Session 3 - Conducting Effective Performance Management Conversations
      Session 4 – Time Management Tips & Tricks
      Session 5 - Motivating Others
      Session 6 – Learning Styles
      Session 7 – Setting Expectations: How to Work Together
      Session 8 - Managing your Manager
      Session 9 - The Stages of Team Development
      Session 10 - Gaining Buy-In/Commitment
      Session 11 - Influencing Others
      Session 12 - The Power of Story Telling
      Phase II (Order TBD)
      • Rewards & Recognition
      • Difficult Conversations
      • Dealing with Poor Performance
      When Coaching Isn’t Enough: Bringing in HR
      Emotional Intelligence
      Providing Continuous Feedback
      MBTI – What is My Style
      • Respecting Work/Life Balance
      • Building Trust & Credibility
      Effective Listening
      • Managing Across Generations
      • Intercultural Awareness
    • What we are doing…
      Creating a culture that promotes the value of management & our commitment to develop management talent.
      The ideal environment embeds the belief that strategic management of talent is a competitive advantage. We demonstrate that by:
      Devoting time and attention to it
      Using our understanding of what people need to learn and how they learn to provide opportunities for them
      Integrating “business” and “human” strategies
      Managing trade-offs between performance, learning, and development
      Proactively providing learning opportunities and resources
      Creating space {time & autonomy} for both the act of managing and for employees to improve their management skills
      Communicating & demonstrating the value of high quality management through both investment & incentives
      9
    • Early Results…
      “MDP has changed the way I think.  I am more impactful as a manager now that I have a new framework for work throughput, allocation, and organizational efficiency.  Specifically, MDP has helped me sort out “who’s doing what” on my team and how to manage the people and workloads.”
      - Pilot Participant
      “I feel more confident in my ability to manage others, especially other managers.  I feel that I am truly building a strong team, which helps me, them and the business.” - Pilot Participant
      “I definitely think getting these core skills will allow me to become a stronger manager and drive value for the team and Vistaprint.” 
      - Class A Participant
      10/16/2009
      10
    • Questions
      10/16/2009
      Company Confidential © 2009
      11
      • http://www.linkedin.com/in/cookeaustin
      • http://careers.vistaprint.com/