How to solve complex problems

We all solve problems daily “How should we complement our product porfolio?” “Why haven’t we met our sales target?” “How can we reduce illegal immigration?” ... Download this presentation at http://powerful-problem-solving.com 2 :41

But most of us haven’t received formal training on how to do it From Cartoonbank.com Download this presentation at http://powerful-problem-solving.com 3 :41

This presentation shows how basing your resolution on key questions can help We’ll see how to: • Deﬁne optimally your problem • Solve it with issue trees Download this presentation at http://powerful-problem-solving.com 4 :41

This presentation shows how to define a problem and how to plan its solution Basing your problem- We all solve But we don’t do problems it optimally solving on key questions can help Define the problem Identify the solution Define the key Understand Build the Improve it question the context issue tree Download this presentation at http://powerful-problem-solving.com 5 :41

Basing your problem- solving on key questions can help Define the problem Identify the solution Define the key Understand Build the Improve it question the context issue tree Download this presentation at http://powerful-problem-solving.com 6 :41

First, you have to identify the right key question (we’ll consider only “how” and “why” questions) From Cartoonbank.com Download this presentation at http://powerful-problem-solving.com 7 :41

This can be more difficult than it sounds Problem: the cars of the employees of a company don’t fit into the parking lot What’s the key question? From Cartoonbank.com Download this presentation at http://powerful-problem-solving.com 8 :41

For instance, it is easy to consider only one aspect of the problem How can we increase the capacity of the lot? After M. Jones, The Thinker’s Toolkit Download this presentation at http://powerful-problem-solving.com 9 :41

For instance, it is easy to consider only one aspect of the problem Expending its dimensions How can we increase the capacity of the lot? Putting more cars in the current space After M. Jones, The Thinker’s Toolkit Download this presentation at http://powerful-problem-solving.com 9 :41

For instance, it is easy to consider only one aspect of the problem Building a new Expending its floor dimensions How can we Using a new parcel increase the capacity of the lot? Putting more cars in the current space After M. Jones, The Thinker’s Toolkit Download this presentation at http://powerful-problem-solving.com 9 :41

For instance, it is easy to consider only one aspect of the problem Building a new Expending its floor dimensions How can we Using a new parcel increase the capacity of the Reducing the size of lot? each space Putting more cars in the current space Reducing the area not dedicated to parking After M. Jones, The Thinker’s Toolkit Download this presentation at http://powerful-problem-solving.com 9 :41

For instance, it is easy to consider only one aspect of the problem (cont’d) How can we reduce the number of cars? After M. Jones, The Thinker’s Toolkit Download this presentation at http://powerful-problem-solving.com 10 :41

For instance, it is easy to consider only one aspect of the problem (cont’d) Reducing the number of employees How can we reduce the number of cars? Increasing the number of employees per car After M. Jones, The Thinker’s Toolkit Download this presentation at http://powerful-problem-solving.com 10 :41

For instance, it is easy to consider only one aspect of the problem (cont’d) Moving part of the company elsewhere Reducing the number of employees How can we Eliminating jobs reduce the number of cars? Increasing the number of employees per car After M. Jones, The Thinker’s Toolkit Download this presentation at http://powerful-problem-solving.com 10 :41

For instance, it is easy to consider only one aspect of the problem (cont’d) Moving part of the company elsewhere Reducing the number of employees How can we Eliminating jobs reduce the Making that more number of cars? employees use other Increasing the number means of transportation of employees per car Promoting car pooling After M. Jones, The Thinker’s Toolkit Download this presentation at http://powerful-problem-solving.com 10 :41

So ensure you are solving the right problem (not a part, not a symptom) Building a new Expending its floor dimensions How can we Using a new parcel increase the capacity of the Reducing the size of lot? each space Putting more cars in the How can we current space Reducing the area not solve the dedicated to parking saturation of the Moving part of the lot? Reducing the company elsewhere number of employees Eliminating jobs How can we reduce the Making that more number of employees use other cars? Increasing means of the number of transportation employees per car Promoting car pooling Download this presentation at http://powerful-problem-solving.com 11 :41

The key question encompasses all the other relevant ones ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ✔ Key question ✘ Download this presentation at http://powerful-problem-solving.com 12 :41

The key question must have the right scope: neither too narrow nor too wide Make the key question... Neither too vague Nor too narrow / oriented in the wrong direction / based on a hypothesis / compounded Download this presentation at http://powerful-problem-solving.com 13 :41

To fully describe your problem you must complement your key question with an introductory flow... Situation: C O The non controversial, relevant information about the problem. N ONLY the relevant information T E Complication: X T The unique need for change (potentially illustrated by some of its symptoms/consequences) Key question: THE question you want to answer Adapted from Barbara Minto, The Minto Pyramid Principle Download this presentation at http://powerful-problem-solving.com 14 :41

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How to solve complex problems

by Arnaud Chevallier

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