ScrumMaster - The Coach Approach

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Slide deck accompanying the session at Agile2012.

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ScrumMaster - The Coach Approach

  1. 1. ScrumMaster:The Coach ApproachAlida CheungDerek Hawkes
  2. 2. Introductions
  3. 3. The Science ofScrumMastership
  4. 4. The Art ofScrumMastership
  5. 5. Agenda• Define the Coaching role of a ScrumMaster• Build Awareness and Self-knowing (The Being of Coaching)• Practice Coaching Skills (The Doing of Coaching)
  6. 6. Advisor
  7. 7. Mentor
  8. 8. Coach
  9. 9. Advice Quotient John Leary Joyce
  10. 10. Ownership Accountability Responsibility
  11. 11. Shift
  12. 12. The Being of Coaching
  13. 13. Authenticity Presence and Mindfulness
  14. 14. “No one cares how much you know untilthey first know how much you care.”
  15. 15. Strength Weakness
  16. 16. Live your values Live your Values
  17. 17. Be yourself
  18. 18. “Authenticity is the alignment of head, mouth, heart, and feet --thinking, saying, feeling, and doing the same thing -- consistently. This builds trust, and followers love leaders they can trust.” -- Lance Secretan
  19. 19. ListeningPresence and Mindfulness
  20. 20. NaturalPresence and Mindfulness
  21. 21. Presence and Mindfulness Bad Habits
  22. 22. Presence and MindfulnessCuriosity
  23. 23. No assumptionNo attachment
  24. 24. Open, free, and innocent
  25. 25. Presence and MindfulnessThe Doing of Coaching
  26. 26. MetaphorsPresence and Mindfulness
  27. 27. Involved Committed Presence and Mindfulness
  28. 28. Presence and Mindfulness
  29. 29. Presence and Mindfulness Explanation
  30. 30. Ideas
  31. 31. Agile SoccerProduct Owner - ManagerScrumMaster - CoachTeam - PlayersBacklog - Match scheduleRelative sizing - Opposition ScoutingDaily meeting - TrainingSprint Debt - Yellow cardsSprint review - MatchesRetrospective - Tape breakdown
  32. 32. Powerful Questionsand Using Silence
  33. 33. Short
  34. 34. No expectedanswer in mind
  35. 35. Followed by Silence
  36. 36. Send someone to explore
  37. 37. Slow down theConversation
  38. 38. Not a “Yes/No” Question
  39. 39. Silence
  40. 40. Powerful Questions • Short • No expected answer in mind • Followed by silence • Send someone to explore • Slow down the conversation • Not a "Yes/No" question
  41. 41. Acknowledgement
  42. 42. Acknowledgement "You being here today demonstrated your curiosity, your willingness to learn and your commitment to being a better ScrumMaster."
  43. 43. Recognition
  44. 44. Permanent
  45. 45. AcknowledgementGood
  46. 46. AcknowledgementRelationships
  47. 47. AcknowledgementGiving Receiving
  48. 48. Requesting
  49. 49. Request
  50. 50. Response
  51. 51. Commitment
  52. 52. Complaint - an uncommunicated request
  53. 53. Putting Them Together Metaphor Powerful Question Request Authenticity Listening Curiosity Coaching
  54. 54. ReferencesKimsey-House, K., Kimsey-House, H, & Sandahl, P, Co-ActiveCoaching: Changing Business, Transforming Lives, NicholasBreadley Publishing, 2011. Halpern, B.L, &Lubar, Leadership Presence: Dramatic Techniques to Reach Out, Motivate, and Inspire, Gotham Books, 2004.Joyce, J.L., Are Many Executive Coaches really ClosetMentors, World Business and Executive Coach Summit 2012.Adkins, L., Coaching Agile Teams: A Companion forScrumMasters, Agile Coaches, and Project Managers inTransition, Addison-Wesley, 2010.
  55. 55. Putting it all Together Thank you!Alida Cheung Derek Hawkesacheung@salesforce.com dhawkes@salesforce.com @AlidaCheung @hawkder

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