Performance Support
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Performance Support

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  • Extension clientele accessed the survey via links from county websites or emails sent out by county personnel
  • Extension clientele accessed the survey via links from county websites or emails sent out by county personnel
  • Extension clientele accessed the survey via links from county websites or emails sent out by county personnel
  • Extension clientele accessed the survey via links from county websites or emails sent out by county personnel
  • Extension clientele accessed the survey via links from county websites or emails sent out by county personnel
  • Extension clientele accessed the survey via links from county websites or emails sent out by county personnel
  • Extension clientele accessed the survey via links from county websites or emails sent out by county personnel
  • Extension clientele accessed the survey via links from county websites or emails sent out by county personnel
  • Extension clientele accessed the survey via links from county websites or emails sent out by county personnel
  • Extension clientele accessed the survey via links from county websites or emails sent out by county personnel
  • Extension clientele accessed the survey via links from county websites or emails sent out by county personnel
  • Extension clientele accessed the survey via links from county websites or emails sent out by county personnel
  • Extension clientele accessed the survey via links from county websites or emails sent out by county personnel
  • Extension clientele accessed the survey via links from county websites or emails sent out by county personnel

Performance Support Performance Support Presentation Transcript

  • Performance Support: Learning at the Moment of Need Pam Peters
  • Performance Support
    • “ Self help culture”
    • Graham Higgins, CLO, Cathay Pacific Airlines
    • Learning 2005 conference
  • Performance Support
    • “ I have been in conversations with software vendors where they reassured me that the interface is not that intuitive but they will provide user training to make it work. No. No. No.”
  • Performance Support
    • Two dimensions are critical in performance support.
    • Integration
    • Tailoring
  • Performance Support
  •  
  •  
  • Performance Support
    • 2007 Performance Support Lab
    • The Masie Center
    • Conrad Gottfredson
    • Bob Mosher
  • Performance Support
    • Performance support is providing intuitive, tailored aid to a person at his or her moment of need to ensure the most effective performance.
  • Performance Support
    • Phases that people pass through which require support in order to successfully perform.
    • Learning for the first time Learning more Applying what they’ve learned When things go wrong When things change
  • Performance Support
    • Performance support silos
    • Training
    • Documentation
    • Help desk support services
  • Performance Support
    • During the first two “moments of need,” performers can learn how to use the performance support aides made available to them.
  • Performance Support
    • Moment of “Applying” is the sweet spot of performance support.
    • The harder people need to work to get to a job aid the higher the probability they won’t go.
  • Performance Support
    • Performance support is immediate, targeted and present.
    • Job Aids and Performance Support in the Workplace: Moving from Knowledge in the Classroom to Knowledge Everywhere Allison Rossetti & Lisa Schafer
  • Performance Support
    • Two dimensions are critical in performance support.
    • Integration
    • Tailoring
  • Performance Support
  • Performance Support