Questions» What are examples of change in your life?» How well do you handle the stress of change?» What is your typical response to change?» How does your response to change affect your abilityto lead?» How might you help a person to respond positively tochange?
“And the day came when therisk to remain tight in a budwas more painful than the riskit took to blossom.”Anaïs Nin
Understanding Change– Realities of ChangeChange causes stressThis is true whether the change is planned, unexpected,large, private etcChange needs to be integratedIt is important to maintain your identity, values andpurposes throughout the process of changeChange is resistedWhen leading change, resistance tells you which thingsshould be kept or modified(Lee & King, 2001)
Understanding Change– Why Resist Change» Lack of trust» Belief that change is unnecessary» Belief that change is not feasible» Threat to personal values» Fear of personal failure» Loss of status, power, moneyResistance to change is not merely ignorance or inflexibility,it is a natural reaction by people who want to protect theirself-interests and sense of self-determination.(Yukl, 2002)
Understanding Change– Four Reactions to Imposed Change» Denial – this isn’t happening» Anger – who’s to blame» Mourning – change is inevitable, sad at what’s lost» Adaptation – accept and move on(Yukl, 2002)
Understanding Change– Four Responses to ChangeThe OverwhelmedThese individuals understand change but can’t let go of the old waysThe EntrenchedThese individuals are able to change but have a hard time doing itThe AbusersThey appear comfortable with change but are really fooling everybodyThe LearnersLearners respond positively to change as a learning opportunity(Lee & King, 2001)
Leading Change– The Right Mental ModeFromSecrecy OpennessConflict DialogueIndividual TeamResults ProcessTo
Leading Change– Communication when LeadingPeople through Change» Communicate clearly – using the right message and medium» Communicate early – as soon as the change is known» Communicate often – in small chunks» Communicate honestly – keep people informed
Leading Change– Using Language to Improve ChangesFromThere’s nothing I can do Let’s look at our alternativesThat’s just the way I am I can choose a different approachHe makes me so mad I control my own feelingsThey won’t allow that I can create an effective presentationI have to do that I will choose an appropriate responseI can’t I chooseI must I preferTo(Covey, 2004)
Leading Change in OrganisationsOrganisations require different skills of leaders:» Leaders understand complex issues» Leaders continuously rearrange routines and performancestandards» Leaders discern customer needs» Leaders are comfortable with changeMore than ever leadership is about influence rather than ‘authority’.Job descriptions have become less clear.(Lee & King, 2001)
A final thought on change“If you do what youhave always done,you will get what youhave always got”
ReferencesLee, R.J., & King, S.N. (2001). Discovering the leader in you: A guide to realizingyour personal leadership potential. San Francisco, CA: Jossey-Bass.Yukl, G. (2002). Leadership in organisations: Fifth Edition. Upper Saddle River,New Jersey: Prentice-Hall.Covey, S.R. (2004). The 7 Habits of Highly Effective People. New York, NY: FranklinCovey Co.